Itunes match stuck at sending information to apple

I just wish they would post something somewhere to say "We are aware of an issue with iTunes Match and are working the resolve the problem. Please try again later" or something like that. At least then we would know it wasn't just us, and that they were aware of the issue. I had planned to buy an iPhone sometime soon, but am almost ready to go Android, instead. Can't depend on Apple support at all.

Did they indicate which decade they intend to call? I, too, have submitted a ticket.

Folks, it's important to contact Apple support and report the problem you are experiencing. I opened a case with them last night, and they were very receptive. They sent me special software for them to provide diagnostic log files from my computer while iTunes iMatch service was hanging. And said, this information would be provided to iTunes Engineering Team. He was a great rep, and said, when problems like this come up customers need to call in.

Sometimes I feel many people spend time in the user thread thinking Apple will do something. But Apple doesn't monitor this thread, and if the don't monitor it... they don't know there is a problem. Also, provided them the discussion forums links with all the folks having problems. Hope they'll figure out what is going on. But if you don't open a case with them to review the issue, likely the issue will not get resolved. Heck, from starting a chat session with the Apple Rep to speaking with a Sr Technician on the phone only took about 20 mins. Explained the issue, receive special diag software, ran the diagnostics software while iTunes was stalling out, and uploaded the files to a special Apple share.

Call in and report your problem to Apple support. This problem may start getting the attention it needs. Otherwise, you're stuck with fixes e.g. turn off/on, restart, etc. Which may not work and only further your frustration with the fact the service is not working. But if you don't call in open a case, not sure how much visibility this issue will get.

That's exactly right! Thanks for making the world a better place.

I hope something comes out of it. My experience with Apple is more along the lines of them blaming you, or at least putting you off with a promise to look into it that never happenes. I have been looking at alternatives to iTunes. If not for my Apple TV, I would switch in a heartbeat..

I just sent them a detailed complaint as well. Hopefully if these keep pouring in they will realize there is a problem. I wonder how many individual complaints they need to receive to realize there may be a sytemic problem?

I just sent a complaint as well. Let's hope they'll realize and fix this soon.

Hope supporting cases and obtaining diagnostic data will help Apple in troubleshooting the issue.

I just heard from Apple. They suggested re-creating my iTunes library or that my network connections are faulty.

I have pointed out that this discussion thread is full of people who probably don't have faulty network connections and that it might just be something on their end.

Lets keep the reports going to Apple guys.

What a great idea Apple! Recreate your entire library, sounds like fun. However there is a solution, go to Amazon and download the cloud player, import songs and voila! 10 times the storage capacity too!

Agreed.. need to keep submitting support cases for folks who are impacted. I tried 'recreating' my lib and that didn't solve the problem, so maybe it will for you but unlikely. Also, I tired 23 different libs from my time machine backup with ones that I know for fact worked without issue. This issue (at least for me) started Thursday May 1st when iTunes Match service was introduced to other regions. Not sure about everyone else but that is the one 'variable' that was introduced because it worked like a champ prior to May 1st.

Also, late last night was able to get the service to move to stage 2 bu turning on/off match about 13 times (lol!) and it has been at step 2 since 6PM EST and not moved. It says 'stuck on file XXX of XXX. I still have a feeling something is a miss with the iMatch service. But it may not be obvious to Apple yet, or maybe, it is only impacting select folks in different regions, etc. none the less, we are paying for a service that we are NOT receiving and Apple needs to address this and fix the issue. However, Apple will not address it through these forums. It has to be done by everyone opening a support case.

How do you submit a case. Why not everyone e-mail the Apple Chairman (he likes to receieve e-mails) and also the head of Apple in your own country. Maybe this will work?

"Sometimes I feel many people spend time in the user thread thinking Apple will do something. But Apple doesn't monitor this thread, and if the don't monitor it... they don't know there is a problem."

Apple monitor this thread closely enough to promptly delete messages that suggest a legal recourse to this issue (as experienced by those of us who have had our posts deleted within minutes). If they're really a customer-focussed busines, the massive amount of evidence on this thread would have been reported to the tech guys by the trigger-happy forum moderators.

And even without the evidence of moderators closely moderating this thread, there's plenty of evidence (in this thread and many others) of this having been reported to Apple through 'official' tech support routes. The suggestion that the Apple tech people don't know about this problem is simply not credible.

The bottom line here is that Apple are charging for a premium service, but delivering a service below what is offered by free competitors. We can debate these snake-oil workarounds ad-infinitum, but the only real long-term solution is to vote with our feet. I, for one, will be wasting no more time trying to get iTunes Match to work reliably -- I'll give Google Play a try, and if neither of them work, I'll go back to manual non-cloud management of my music library. Either way, I won't be renewing my iTunes Match subscription, unless something changes dramatically between now and the renewal date (in a couple of months).

Apple are a hugely successful business, and they know that if we keep paying them for solutions that simply don't work reliably, they can keep taking our money. The best way to get them to listen is not to waste time on tech support phone calls about problems that they already know about; taking your business elsewhere will get their attention much more effectively.

Agree. But... I'm in IT customer service, and the reps have to run through their scripts, and check the check box. Net = the more folks call in the better. Even if 're-creating' the lib work (which it didn't for me) that's unacceptable answer. You lose metadata, play counts, etc. from a troubleshooting purpose it is acceptable to ask. As a final solution being in IT field it is unacceptable. They need to figure out what is wrong with iTunes match service. Everyone who has been participating in this discussion board cannot possible have corrupted libs all of sudden.