Itunes match stuck at sending information to apple

Yep. Many, many times. The thing is it has been occasionally working. At about 2am (GMT) last night it started working again. But then stopped around 6am and has worked once this afternoon. But now...nothing, for hours

Yes, iTunes Match has also occasionally worked for me over the past two days.

(This is why I mentioned in my previous post that turning iTunes Match off and on again means that your whole library will need to be re-scanned, and that when that happens, tagging inconsistencies between what's on your machine and what's on the cloud can crop up. This was a little bit of a pain to sort out. But ever since that successful iTunes Match re-scan, I haven't been able to connect, despite having tried turning Match off and on again several times and restarting my machine.)

Lo and behold...it has now got past the 'sending stuff to Apple' phase, and I now have 'Delivering your iTunes match results'. Although it's delivering them at 50KB a second on a 50Mb connection. I eagerly await the 'We lost the connection' error message.

Did this success happen immediately after trying something in particular? Or does it seem to have been a random occurrence?

Still not working for me.

Just hit 'Update iTunes Match' for the 50th time in the last 2 hours. Don;t get too excited though....it did throw up the error message again and failed!

I don't understand how iTunes Match can be failing. The system status says "Normal"

http://www.apple.com/support/systemstatus/

Oh that's right, normal for Apple is different than what we mere mortal consider normal.

I must be sitting in front of the computer wrong.

You're subscribing wrong. Hey, if I was Apple I wouldn't be fixing it either. I'd be sleeping on a big pile of money with many beautiful women

Just tried again and it's now worked. Hopefully it's fixed for everyone now.

Nope

Hi,

As you are still having problems, would please let me know what error messages you are getting and have you tried to do.

Hopefully I will be able to offer some suggestions.

Jim

It's not giving me any message yet, it's just been stuck at the 'sending' phase for 15 minutes. There is no network activity though. On my MBP, which has no actual physical music on it, only itunes match, it can SEE the songs I've tried to upload but trying to play them doesn't work. It worked at about 7am this morning, when it managed to upload some songs, but now it seems to be back to how it was for most of the last two days. I have tried signing out of itunes store, restarting, etc.

I did just delete some stuff from my itunes library, and those changes were reflected almost immediately on the laptop.

Same here, for the last couple of days (in the UK).

At least Apple are consistent in their complete arrogance and disdane for their customers when issues arise eh? :/

It would be nice to have a confirmation that it's server issues. But they're probably out buying diamond pants

Ah it just threw up the problems with the itunes store error again, after trying for 20 minutes

I've also been having this issue, for the past 3 days or so. First encountered it on my work PC, then my secondary personal laptop (also a PC), and my primary personal machine, a 13" MacBook Pro with Retina Display. Having encountered this across OSs, I can definitely say it is worse on the two PCs than it is on the Mac (go figure). iTunes on the MBP was struggling last night, but a newly added album had been matched by the time I woke up this morning, so it obviously connected to the service at some point. Comparatively, the PCs have thrown more errors and rarely (if ever) connect to the service since the problem began. In all scenarios, it gets caught on "Sending information to Apple" for longer than I've come to expect.

Specific Errors & Troubleshooting Attempts

- Since the outage, attempts to connect have resulted in the "lost network connection" pop-up as well as errors 4001, 4002 and 4010 (all within a 24 hour period)

- Tried: turning off/turning on iTM; restarting computer and doing this again; signing out/back in and then turning on iTM; uninstalling and repeating these steps; probably some other attempts that I'm forgetting at the moment. Basically, no solution mentioned by anyone in any forum I read was working.

- 10% of the time or less, iTunes EVENTUALLY connects to Match, but only after 15-30 minutes stuck at "Sending information to Apple"...

iTM had been running pretty smoothly for months now. I do remember experiencing a similar issue, back in late 2012, which was incredibly frustrating. It may be that Apple is doing some covert maintenance on the service to gear up for September, but it's nonetheless an unnecessary pain. Bottom line is: we're paying for this service, it should work seamlessly. And if not, we need to be notified or reimbursed (I know, this wouldn't amount to much $$ back, it's more so the principle of the matter).

LOVE this service and am happy it's available, I just wish it would work consistently, and that outages would be addressed more expediently.