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Itunes match stuck at sending information to apple

Anyone else having issues tonight? Once a week the iTunes match seems to auto run the info gathering and send to apple. Normally it works fine although can be a but slow to get a response from apple sometimes. Tonight it just won't go past 'sending information to apple'. Each time I start iTunes it gathers the info to try again. Anyone else getting similar? My library has not changed in weeks so it can't be anything like that. I guess server issues at apples end?


Cheers

Wayne

Posted on Aug 7, 2013 2:12 PM

Reply
496 replies

Aug 9, 2013 9:01 AM in response to Scottyboy99

I can also report that I was able to successfully connect last night here and there. This morning it's a no-go.


The problem is obviously on Apple's end, so I will reiterate my advice from earlier in the thread: do NOT try any of the "solutions" from other older threads for similar problems such as turning off/on iTunes Match (your library will need to be re-scanned, which can result in some annoying tagging inconsistencies between what's on your machine and what's on the cloud) or throttling your router's outbound traffic. Neither of these will fix the current problem, and you'll just be wasting your time and increasing your frustration. Just wait it out for now.

Aug 9, 2013 11:30 AM in response to Andrew.Clough

Hi,

I would call it a day and comeback next day.


I was able to get my second computer connected. The library on this machine only has music that is in the cloud. Went back to my main computer. Tried holding shift key whilst turning off match. Did not get past step one before losing connection.


I decided to retrieve a time machine back up from around an hour before problems started again. Now signed back into match. I have not tried to add anything. Will leave until tomorrow.


Jim

Aug 9, 2013 12:24 PM in response to Scottyboy99

Definitely DON'T try to solve any problems by trying to "fix" your computer, it's not your computer, it's the iTunes Stores/iTunes Match. Mine has been spotty at best, and this is the 3rd day of inconsistent connections. Just guess we'll have to WAIT because regardless of what Apple's system status says, it's definitely not working. At the mercy of Apple.

Itunes match stuck at sending information to apple

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