Apple Event: May 7th at 7 am PT
MY iPAD IS STILL IN WORKING CONDITION, JUST NEED TO CHANGE THE FRONT GLASS WHICH HAS BROKEN BY DROPPING ON FLOOR FROM MY 1.5 YRS KID FROM MAX 2-3 FEET HIGHT.
and for that apple support is asking me to pay Rs.21500/-, which is as good as to buy a new iPad or buy another 2 tab from other company.
Support team is denied to send any kind of breakup, I want second level support.
iPad 2, iOS 6.1.4
You are not talking to Apple or iTunes Support on these forums, just fellow users.
But accidental damage isn't covered by the warranty, and as the iPad is basically a sealed unit the whole iPad is replaced, not repaired.
You could see if there are any repairers that will replace the glass on it - that will probably be cheaper, but any unauthorised repairs will void the remainder of its warranty.
If you want to contact Apple, then assuming that you are in India as you've given Rupees as the currency, then there is contact info on this page : http://www.apple.com/in/contact/
or there is a phone number for Apple India on this page : http://support.apple.com/kb/HE57#I
Thanks for the reply. I am from India. I understand this is an accidental damage but my iPad is in working condition only the front glass has little bit broken. So for that I need to pay almost the same amount of a new iPad, if I wish to get support from apple?
I am getting lots of miscommunication from support team. I was asking if any breakup of the amount, apple can give, support totally denied and said apple will charge whatever amount they said earlier. Also one support person has given me his mailID and finally he says he is not supposed to communicate on mail. Confused! if he can not communicate on mail then why he want to show his apple mail id😕
Warrenty does not cover accidental damage rather apple can charges for a new iPad to get this replaced, I am confused here. In this case why I should repaire my current iPad?
Your friendly reply, not to go for apple support in this case might help me, till the life of my current iPad.
As it's a sealed unit you will get a replacement iPad (the same model and spec as your current one), it's not repaired - the price for that replacement will be the same whether it's a broken screen or more serious damage, that is the same for all countries. And whilst the cost of that replacement varies a bit between countries, it's still relatively high in each. Do you have any sort of household insurance that will cover it ?
As I'm a fellow user I can't comment on why the person gave you his email address (maybe he was new).
Warranty doesn't cover repairs for accidental damage, it covers manufacturing defects. If you get the iPad repaired by an authorised repairer then the remainder of your warranty will be kept - or, if already out of warranty or if it's longer, you will get 90 days. Using an unauthorised repairer to replace the glass will void any remaining warranty period.
Also worth considering that while no additional damage may be evident now, there is always the possiblity of something beign amiss otehr thatn the glass that couold show up later. there is a distinct advantage to using Apple's service and getting the full replacement.
Also it's important to realize it's a warranty not insurance. Warranty covers default caused by Apple defects... and doesn't cover accidental damage. Insurance is handled by the carriers, banks, and other companies such as those who insure your home. Although it's a let down, you can't expect Apple to cover something that isn't part of the warranty, if they did, they would have to cover everyone for everything! You can't really blame Apple when accidents happen.
Also, it really isnt goint to help to escalate the issue within Apple support. No matter which level of support you go to they will all quote the warranty to you and they won't give on accidental damage or liquid damage.
buying a new iPad is a good option then repairing my current iPad(where cost difference is very minimum and I will get another one year warranty). And I think the best option for me is to buy another 2 tab from other vendor(at the price of repairing my current iPad), where I will have one backup if one gets dropped from my kid again. I do not see any advantage to get support from apple here on my damaged iPad. And most importantly I am not complaining or I do not observe any other issues with my iPad.
Have you seen this link ??
https://expresslane.apple.com/GetSASO.action?caller=sfaq&PRKEYS=PF22&locale=en_I N
mintulal wrote:
And most importantly I am not complaining or I do not observe any other issues with my iPad.
Understood, but there is always the distinct possibility that something else was damaged and doesn't show up yet (but may down the road). Using Apple's replacement service alleviates that.Just offering that as something to consider.
Yes Peter,
I have visited Apple service center, Service center executive taken photo of my iPad when I requested him if this can be covered under warrenty. And following I dialed helpdesk. These two chapter is closed for me. Now I am looking for help in community page.
Nothing we can do sorry
This weekend, I thought to get my ipad repaired from open market. I have visited many repairing shop(everyone knows how to replace the broken glass of ipad and they has spare with them), finally I found one teenage technician boy agreed to replace the glass of my ipad at a cost of 10% amount what apple asked me for the cause. When I asked him if he can replace the glass, he showed me few broken ipad glass. Finally he replaced the broken glass within one hour, and my ipad is working in good condition.
Many thanks on advising me to try open market for repairing the ipad. I would say better service I have received in one hour then so long on phone call, visiting service centre etc. good experience
Now your warranty on the iPad is void because it was worked on by a third party.
Allan
Many thanks on advising me to try open market for repairing the ipad.
Don't see me giving that advice anywhere in this thread .Where did you dream that up
I know that, when I purchased my ipad, I thought it is my first apple product. But believe me the quality of output(display) is not as good as before.
Sorry for that, I took that as advice. It was not known to me that apple ipad can be serviced outside apple support centre.
today I have disappointed by apple support, can I go for an escalation?
