today I have disappointed by apple support, can I go for an escalation?

MY iPAD IS STILL IN WORKING CONDITION, JUST NEED TO CHANGE THE FRONT GLASS WHICH HAS BROKEN BY DROPPING ON FLOOR FROM MY 1.5 YRS KID FROM MAX 2-3 FEET HIGHT.

and for that apple support is asking me to pay Rs.21500/-, which is as good as to buy a new iPad or buy another 2 tab from other company.

Support team is denied to send any kind of breakup, I want second level support.