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We apologize, but we were unable to verify your account information with the answers you provided to our security questions.

You have made too many attempts to answer these questions. So, for security reasons, you will not be able to reset password for the next eight hours.


<Edited By Host>

Posted on Aug 8, 2013 9:06 PM

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1 reply

Aug 9, 2013 5:53 AM in response to SamaRye

I'm not sure why the hosts edited you post, but if you posted personal info then you are talking to fellow users on here, not iTunes Support.


If you can't remember the answers to your questions then if you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then you can try going to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you might see an option to send security question reset info to your rescue email address.


If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then see if this user tip helps : https://discussions.apple.com/docs/DOC-4551


e.g. you can try contacting iTunes Support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Account Management , and then try Apple ID Account Security


or try ringing Apple in your country and ask to talk to the Accounts Security Team : http://support.apple.com/kb/HE57

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