My MacBook Air (2013) won't turn on

This morning I was using it, and it was working fine. I came home this evening, plugged my MacBook into the MagSafe power adapter and went to power it on - and nothing happened. It is responding to the power adapter (ie lights up green initially and the orange) but I cannot get it to respond. At one stage I did hear a brief chime as if it was rebooting, but it cut off again.


I have tried everything I can find online - holding down the power button, holding down power, option and command, etc but nothing is working. I have only owned this laptop for a couple of months and I cannot think of anything that would have damaged it. As I say, it as working this morning.


I am desperate for help as I am currently abroad and not near an Apple Store and my laptop is essential for the work I am doing so any help would be greatly appreciated.

MacBook Air

Posted on Aug 9, 2013 12:17 PM

Reply
Question marked as Top-ranking reply

Posted on Aug 9, 2013 1:11 PM

Reset SMC.

http://support.apple.com/kb/HT3964


Choose the method for:

"Resetting SMC on portables with a battery you should not remove on your own".



Best.

117 replies

Sep 22, 2017 8:37 AM in response to Comraich

I last posted in this thread in January after my discovery that The Shake did indeed work - and it's been working ever since.


And my wife's 2015 (but brand new) MacBook Pro is doing the same thing - refusing to wake up. So we shook it - and it worked! So curse Apple for doing one thing wrong - probably in the software that's supposed to wake the computer up. But bless them for doing another thing wrong - not bolting everything down inside. If shaking works, that means something inside isn't screwed on tight and moves enough to somehow wake it up.


Either that, or they're using the iPhone design that lets you wake up the phone by shaking it. Maybe using it by mistake - because why should you have to shake a computer to wake it up? It's ridiculous. But thank god they're doing it because otherwise we'd all have computers in a coma.


One tip - all I've needed is one good sharp shake - not a kind of wiggling it around but a real jerky-type shake. Works every time.

Oct 9, 2013 5:30 PM in response to Camdenlily

I took my mid 2012 MBAir into the Genius bar and as expexted it was a battery issue. They just had to pop it out and back in again and all was good. So if you have a totally dead Air then be sure to try that. I don't have apple care on this machine but they will do this for free.


So much for the battery that can't be removed but we sacrifice to get our gadgets small right!

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

My MacBook Air (2013) won't turn on

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.