My MacBook Air (2013) won't turn on

This morning I was using it, and it was working fine. I came home this evening, plugged my MacBook into the MagSafe power adapter and went to power it on - and nothing happened. It is responding to the power adapter (ie lights up green initially and the orange) but I cannot get it to respond. At one stage I did hear a brief chime as if it was rebooting, but it cut off again.


I have tried everything I can find online - holding down the power button, holding down power, option and command, etc but nothing is working. I have only owned this laptop for a couple of months and I cannot think of anything that would have damaged it. As I say, it as working this morning.


I am desperate for help as I am currently abroad and not near an Apple Store and my laptop is essential for the work I am doing so any help would be greatly appreciated.

MacBook Air

Posted on Aug 9, 2013 12:17 PM

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Question marked as Top-ranking reply

Posted on Aug 9, 2013 1:11 PM

Reset SMC.

http://support.apple.com/kb/HT3964


Choose the method for:

"Resetting SMC on portables with a battery you should not remove on your own".



Best.

117 replies

Mar 2, 2015 2:08 PM in response to Camdenlily

I Have tried all above solutions with my MacBook Air 2013, which won't turn on. I opened up the back and saw that when I press the power button the fan tries to spin a few times but stops, it does this everytime I press the power button. Does this mean a new fan is required? I've tried helping it along manually but that doesn't work.

Aug 14, 2015 4:56 AM in response to Camdenlily

mid 2012 Macbook Air user here.


It all started last week when my MBA totally froze at the login screen, then came total darkness. I've tried all the keyboard combinations, shaking, kept the lid open for days to see if battery runs down, even took the bottom off and disconnected the battery cable.. Nothing helps.


Magsafe is still green and sometimes when I push the power button I hear like a squeak or small fan movement noise from the magsafe area. No idea what to do.

Jan 11, 2016 5:07 PM in response to Camdenlily

Hi

I have a Macbook Air 2014 , it was working fine until a couple of week it started to restart and then did nothing.

Finally i could make it start and did a diagnose with by holding the D button on startup, and show an PPT004 meaning that it had a battery issue, then i went online and bought a new battery, hooked it up today and turn on, then a couple of minutes later again turn of and couldnt make it turn on again!

what can i do since i am in a city that does not have apple centers.

Please Help

thank you

Apr 1, 2016 8:00 PM in response to jkatme

The cooling solution doesn't work consistently. This happens to me quite regularly now. It's really annoying. I end up just waiting and eventually it comes back on. Apple *** is going on and how do I fix it? Seems like it's too common a problem. This was the best computer I've ever owned until this started happening. I'm close to abandoning apple products completely.

Apr 2, 2016 1:08 AM in response to jkatme

Like jkatme, I have found my MacBook Air to be far and away the best computer I have ever owned. BUT when I want to use my computer I expect to be able to use it NOW. I should not have to shake it like crazy, blow it with a hair-dryer or do anything else apart from opening the cover. This power-up problem appears to be widespread and, frankly, is quite unacceptable. I would imagine that Apple are aware of it (though some acknowledgement from them would be nice).

As a related question and a matter of interest, does the MacBook Air actually contain a SMS (Sudden Motion Sensor)?

Just interested.

Thanks

Adair

Jul 6, 2016 1:28 AM in response to Camdenlily

Unfortunetly I have the similiar problem with my MBA. Good to know that I am not alone, though no solution on my side yet.


I had my MBA since Oct 2013, all was good; since few weeks it started to shut down itself and needed to turn it on again (and it always worked). The day before yesterday the Mac shut down itself, and power button did not work to turn it on. i tried again few hours later - there were few "beeps" and then silence. Tried again - no beeps anymore.. Yesterday brought my work laptop home and did online search for solutions, including this thread. Unfortunately different keys combinations and shaking did not bring it to life...


I live now in Liberia (Africa! and there is no Apple store, Apple geniuses, Apple authorised repair stores etc anywhere around... Apple seems not to provide any kind of help if you are in this part of the world...

I read somewhere that it might be problem with RAM and to try to open the back lid of the MBA, to take RAM out and back... I haven't opened any computer before... Hmmmm.

Jul 9, 2016 1:02 PM in response to WhitworthM

After working fine for a couple of days it has happened again after the computer had been asleep all night. This time holding down the power button, shaking the machine and pulling out my hair had no effect. Later in the day I checked again and heard the cooling fan going full belt. The mains cable was plugged in - indicator light was green. I disconnected from the mains and held down the power button and after 15 seconds or so the computer restarted.


Where to go from here - apart from the Genius Bar?

Sep 6, 2016 6:06 PM in response to WhitworthM

My 2013 is still doing it almost 3 years later. This has always been a not waking up thing, not a going to sleep while in use thing. It began almost right out of the box with Mavericks. I went online then and found other complaints and zero solutions. It's really galling when Apple Care says they've never heard of that problem - it's impossible that they haven't heard.


So I upgraded to El Capitan - same thing. It will go days or months without a problem, and then return to its usual black screen with no apparent reason - can't power the thing down, I've laid on the power button for 15 minutes with no result. I've never even actually put it to sleep with the drop-down command; in Preferences I've set it to never go to sleep, I've set it to go to sleep after a certain number of minutes, every possible permutation of those commands. Tried every combination of keys I can think of.


Get this - had the motherboard replaced twice. The battery was replaced. No change. It can't be relied on to work when I want it to - like we want to stream a movie and the pizza's getting cold as I try to make the dang thing wake up.


Over the years I keep searching for answers, and Apple has never even acknowledged there's a problem as far as I know. The only thing I haven't done it shake it - but like one poster said it has a solid-state drive, not a spinning wheel.


It happens if it's been asleep for a long time with the lid open or closed; or just if I close it to take it into the next room, it won't come back - or it will. IOW, it wakes up when it feels like it. No pattern to it except that it seems really dead. And then it will just come back on after 5 minutes or 5 hours as if to say "I've been here all the time, where have you been?"


I never know when it will happen next, I feel like I should set it to never sleep and never have the display go off, but that probably wouldn't work either because the next time I close it...it won't wake up.


It's still under Apple Care - can I exchange it for a new one? Probably not. Not that the new ones will work any better.

Oct 9, 2016 6:24 AM in response to Camdenlily

Hi, I've had the same problems many times over. Three times I had to leave my Macbook Air in order to get it fix. This problem started just two months after I purchased this laptop. Each time Apple had to fix it and reinstall the OS. For $900 I expected more. This is the last Apple product I will ever purchase. It may say Apple on the products but they are still made in China under slave wages and conditions.

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My MacBook Air (2013) won't turn on

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