My MacBook Air (2013) won't turn on

This morning I was using it, and it was working fine. I came home this evening, plugged my MacBook into the MagSafe power adapter and went to power it on - and nothing happened. It is responding to the power adapter (ie lights up green initially and the orange) but I cannot get it to respond. At one stage I did hear a brief chime as if it was rebooting, but it cut off again.


I have tried everything I can find online - holding down the power button, holding down power, option and command, etc but nothing is working. I have only owned this laptop for a couple of months and I cannot think of anything that would have damaged it. As I say, it as working this morning.


I am desperate for help as I am currently abroad and not near an Apple Store and my laptop is essential for the work I am doing so any help would be greatly appreciated.

MacBook Air

Posted on Aug 9, 2013 12:17 PM

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Question marked as Top-ranking reply

Posted on Aug 9, 2013 1:11 PM

Reset SMC.

http://support.apple.com/kb/HT3964


Choose the method for:

"Resetting SMC on portables with a battery you should not remove on your own".



Best.

117 replies

Oct 8, 2013 7:06 PM in response to jesscannady

Mine is doing. I had a MBA from 2010 that died this year. But it never had this problem. If it's happening to everyone that mean the product is defective . Apple needs to recall and extent people warranty on it. I don't think it's right for us to be stuck with brand new computer that just turns on and off whenever it pleased. This seems to be a known issue for this model and apple needs to fix it!

Dec 4, 2013 6:11 AM in response to DmitryDN

It's not because of the i7 processor.
I have a MacBook Air 2013 i5 8GB RAM 128GB SSD 13" and i obviously had this issue myself.


I don't know how all of you got this problem but i got it when my computer died from lack of battery power when i left it in sleep overnight with about 7% charge left.


I am really glad to see that everyone posting after me solved the problem by following my advice!


Stay awesome people and have a nice day!

Jan 12, 2014 3:42 AM in response to David_croatia

I am in Vietnam and the same thing has happened with me. My new-ish macbook air will not turn on. The battery died, when I plugged it in, light was orange and wouldn't turn on, now it's green and the computer still will not turn on, I tried everything in this forum and took it to three authorized apple dealers, one said it was something in the hard ware and they would need to keep it for days. I need help, I have documents on the computer that I have been working on for weeks that aren't backed up (as I have been traveling the last month). I also need the computer to work. Any suggestions.

May 3, 2014 6:44 AM in response to Camdenlily

Hello everyone.


I have got the same problem in my MBA 2013 (7 months old). I've tried all the methods here, but it is not working at all.

I have the possibility to take it to an Apple store for a repair, but I want to try it a bit more by myself during the weekend to restore some files, if possible.

Thanks everyone for the hints, but it hasn't worked for me.


Is there anyone else who did not succeed trying anything? Any other hints?


Thanks!

Jun 14, 2014 6:22 AM in response to michaelfromllanfairpwll

A mix of causes here, fallen bit in firmware, loose cable ot bad connection, and one even with a SMS that does not exist (" THEN SHAKE IT LIKE YOU MEAN IT!

Then press the start button.

Done.

This will set of the SMS (sudden motion sensor), and in doing so, this solved my problem.

Now everything works like a charm! ") 😁

Probably a loose connector, like John Galt said several times.

Jul 23, 2014 2:15 PM in response to Camdenlily

I had the same problem as some of the other people on here. This may have been related to a system update that, I think, automatically installed and required a restart. When I tried to restart, the MacBook Air wouldn't turn on at all--no chime, no fan, nothing. The Magsafe connector showed green, and I was fairly sure my laptop had a full charge. I waited a day, tried the SMC reset, nothing worked. Then I came here, read this thread, and decided to try "the shake." At first, nothing happened. I tried to power it up and nothing. I tried the SMC reset--still nothing. I closed the lid and started to work on some paperwork. After about 5 minutes, out of nowhere, the start-up chime sounded--with the lid still closed. I quickly opened the MacBook--nothing. I tried pressing the power key--nothing. I tried the SMC reset again, then pressing the power key--nothing. I went back to my paperwork, but this time, left the lid of the computer open. After another few minutes of just sitting there, the start-up chime sounded again, and this time the computer started up--apparently normally! I haven't tried to restart it again--I'm afraid to!--but so far, so good.


When I get back home, we're going into the Genius Bar. Shaking my computer to start it is not something I want to have to do everyday.

Aug 1, 2014 12:49 PM in response to davidfromlyons

I have the same issue as most of you, with an extra 'twist' - my Magsafe doesn't show any light when plugged in (neither orange nor green). My Macbook Air worked just fine in the morning, I even closed it with it's battery fully charged, and when I wanted to use it in the evening I couldn't turn it on. I don't have an Apple Service Center near by, and I have tried EVERYTHING on it (except to open it up and remove the battery.. I'm not sure I know how to do that well) ... nothing seems to work. And the fact that the Magsafe lid doesn't work worries me a lot... Any ideas?

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My MacBook Air (2013) won't turn on

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