Exceeded Maximum Attempts. What shall I do?

Question

Exceeded Maximum Attempts. What shall I do?

I recently bought an iPad Mini, so I set it up absolutely fine. But I had to authorize (just the once) to buy items. I had no problem with that.

So I answered my security questions. I got them wrong and there was no reset button so I tried different answers.

And now it says:

Is there anything I can do to bypass this?

I just need to register my iPad Mini.

Could somebody find an answer please?

Thank You

Sam

MacBook Air (11-inch, Mid 2012), OS X Mountain Lion (10.8.2)

Posted on Aug 10, 2013 8:25 AM

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Answer 1

King_Penguin

Level 10

334,324 points

Aug 10, 2013 10:44 AM in response to Technologyguy13

If send reset info only appears it you have a rescue email address (which is not the same thing as an alternate email address) set up on your account - as you weren't getting the option then that implies that you don't have on, and you won't be able to add one until you can answer 2 of your questions. In which case see if this user tip helps you reset them : https://discussions.apple.com/docs/DOC-4551

e.g. you can try contacting iTunes Support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Account Management , and then try Apple ID Account Security

or try ringing Apple in your country and ask to talk to the Accounts Security Team : http://support.apple.com/kb/HE57

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