Apple Event: May 7th at 7 am PT
I have an iMac. Recently when I try to open or download a document from Safari it partially downloads and stops w/o opening the document. If I try again, it downloads a smaller portion of the documents and again it stops and does not opne document. I have tried to clear cache w/o any improvement. I would appreciate any help. Thank you.
iMac, OS X Mountain Lion (10.8.4)
Try this ...
Open a Finder window. From the Finder menu bar click Go > Go to Folder
Type or copy paste the following:
~/Library/Caches/com.apple.Safari/Cache.db
Click Go then move the Cache.db file to the Trash.
Quit and relaunch Safari.
If that doesn't help, copy paste the following:
~/LIbrary/Safari/Downloads.plist
Click Go the move the Downloads.plist file to the Trash
Quit and relaunch Safari to test.
message edited by: cs
From the Safari menu bar, select
Help ▹ Installed Plug-ins
Besides the following, what plugins are listed?
Adobe Acrobat NPAPI, Flip4Mac Windows, NortonInternetSecurity BF, SharePoint, ilverlight, WebEx64 General, WebBit built-in PDF. Thanks.
Step 1
Back up all data.
Triple-click the line of text below on this page to select it, the copy the selected text to the Clipboard (command-C):
/Library/Internet Plug-ins
In the Finder, select
Go ▹ Go to Folder
from the menu bar, or press the key combination shift-command-G. Paste into the text box that opens (command-V), then press return.
From the folder that opens, remove any items that have "Adobe" or “PDF” in the name. You may be prompted for your login password. Then quit and relaunch Safari, and test.
The "Silverlight" web plugin distributed by Microsoft can also interfere with PDF display in Safari, so you may need to remove it as well, if it's present. The same goes for a plugin called "iGetter," and perhaps others.
If you still have the issue, repeat with this line:
~/Library/Internet Plug-ins
If you don’t like the results of this procedure, restore the items from the backup you made before you started. Relaunch Safari again.
Step 2
Remove the Norton/Symantec product by following the instructions on either of these pages:
Uninstalling your Norton product for Mac
Removing Symantec programs for Macintosh
If you have a different version of the product, the procedure may be different.
PDF downloading issues
