How do i get rid of a iPhone Virus?

I have now for the second time a strange virus on my Iphone 5, iOs 6.1.4 It opens randomly the pre-installed apple apps like Newsstand, Settings, Notes etc. and changes settings there. The first time I had it, it sent a message with "awkward" to one of my contacts. This time it changed my wallpaper. I haven't jailbreaked my iPhone. How do I get rid of this ****? It seems to help to switch the Wifi off. A reset of the settings did work the first time but not now. Thanks for your help!

iPhone 5, iOS 6.1.4

Posted on Aug 12, 2013 3:28 AM

Reply
Question marked as Top-ranking reply

Posted on Sep 23, 2017 7:43 AM

gloriacap1371 wrote:


How do you do a clean version of iOS on your phone?

Do a DFU restore:


  • Note that you must have a computer running Windows 7 or later, or Mac OS 10.9.5 or later
  • Install the latest version of iTunes from https://apple.com/itunes on your computer if it isn't there already (12.7 as of this date)
  • Reboot your computer
  • Disable any antivirus and firewalls
  • Launch iTunes
  • Connect the device cable to a USB port on the computer (not to a USB hub), but DO NOT CONNECT TO THE DEVICE YET
  • Press and hold the HOME and SLEEP buttons (VOLUME DOWN and SLEEP on iPhone 7/7+) at the same time for 8 seconds, until the screen turns black, then release the SLEEP button but continue holding the HOME/VOLUME DOWN button. If an Apple logo appears while holding both buttons you held for too long; start over.
  • While still holding the HOME/VOLUME DOWN button connect the other end of the cable to the device
  • You should see a message in iTunes saying a phone in Recovery mode has been detected (it may take up to a minute for the message to appear). When you see that message release the HOME/VOLUME DOWN button and the device should restore. When asked DO NOT restore a backup; set up as a new phone.
220 replies

Dec 10, 2013 3:31 PM in response to SuperNMY

I am having similar behavior with a new iPhone 5s. Suddenly the phone was launching new programs, typing in Safari's URL entry window, changing prefs in the settig window. I'm just sitting there watching this happen. The phone was plugged into AC power. As I forced quit programs, new ones would launch themselves. I tried to shut down the phone, but I couldn't slide the red ribbon sideways to shut the phone down. Eventually I did. When I rebooted, I couldn't enter my PIN because I would press one button, and another one would depress on the screen. Prees 0 and 4 would be entered.


I brought it in to Apple and a genius made me reset to the original OS with no non-start-up apps. I did, and the behavior returned. I brought it back and they thought that the touch screen was defective. They swapped the phone.


I just uploaded all my apps to the new phone, and a day later I'm watching a podcast in Safari and suddenly the podcast stops and I see typing in the Safari URL entry window. I see apps opening and I see random typing in random apps. Again, the phone is plugged into AC power.


This is a second phone. I just deleted non-Apple apps and we'll see what happens. So if no viruses exist, and this is only a oftware bug, one program can open another and start typing.


Has anyone heard of this behavior?

Dec 14, 2013 4:13 PM in response to Lawrence Finch

No, I believe findings published by an organisation sponsored by IBM, Microsoft, Facebook, NSF and Google to name a few. They are also industry partners to many large tech firms and have members are from major universities around the globe (click the link provided and then scroll down to the bottom). The findings were broadcast on the web, they didnt originate there. Interesting indeed.

Dec 14, 2013 5:57 PM in response to Funem

Jekyll is old news. It was not a virus, it was simply an approved app that changed behavior. Note that this app was still sandboxed, as are all App Store apps, so it couldn't do any of the things ascribed to the mythical "iPhone virus" mentioned in topics like this one. It could only access personal information within the framework of the iPhone's security, requiring permission from the user first. Once you have granted an app access to your information, of course, that app can transmit it somewhere. There's not much Apple can do to prevent that without crippling all apps.

Jan 30, 2014 5:30 AM in response to SuperNMY

I am currently having issues with a.tribalfusion.com which opens up another page with an ad to click to lower my life insurance. I'm relieved that its not a virus as everyone claims viruses don't exist for the iphone but it is spyware so how do I get rid of it? It started all of a sudden a week ago. When I search on the web I get all kinds of help for a desktop computer but nothing for an iphone. Yes, I've erased all cookies, yes I've erased all data and restored from an old backup from a year ago and yes it still comes up. So since spyware does exist for the iphone, how do I get rid of it?

Jan 30, 2014 8:27 AM in response to XP45

It isn't spyware on your iPhone unless you, or someone else, has jailbroken your iPhone. It is possible that your router has been hijacked.


You can follow the suggestions given here about resetting, restoring, etc. but there is no software available that removes spyware from a phone as there is no spyware to remove. If you suspect your iPhone has been jailbroken by someone else you can put it in DFU mode and Restore it as a new iPhone. This will remove everything from the iPhone.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

How do i get rid of a iPhone Virus?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.