Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Ipad and Iphone show offline on find my phone, but they are both on, what am I doing wrong

My iphone was lost and im trying to locate it using find my phone however it says all devices are offline!

I have my Ipad thats connected to the same apple id and the find my phone is enabled and im currently connected to my home wifi as well as hotspot, but, it says offline!

What am I missing, please help me fix this so I can attempt to find my phone!


Thank you

iPad

Posted on Aug 12, 2013 9:31 AM

Reply
Question marked as Best reply

Posted on Aug 12, 2013 10:18 AM

Well, it sounds like there's no problem with your router setup. But you might power it down for 30 seconds and power it up again to see if that makes the ipad visible. Other than that, I can't think of anything else.


As for the lost device, offline means it's turned off, out of power, not connected to the internet, or has had Find My iPHone service turned off.

3 replies
Question marked as Best reply

Aug 12, 2013 10:18 AM in response to Arleenanjoekent

Well, it sounds like there's no problem with your router setup. But you might power it down for 30 seconds and power it up again to see if that makes the ipad visible. Other than that, I can't think of anything else.


As for the lost device, offline means it's turned off, out of power, not connected to the internet, or has had Find My iPHone service turned off.

Aug 12, 2013 10:03 AM in response to Arleenanjoekent

If the location of the device is unknown, then it will show up as offline. It's quite possible that your router has not been properly registered by your provider to show its location. Also your device has be be turned on and connected to wifi.


As for iphones, they shouldn't have this router problem, since they are also connected to cell towers.


Did you ever test all your devices before, at home, to see if they could be located. If they were found, then my hypothesis in the first paragraph is probably not correct. You might test your ipad at another location, like a mall to see if you can find it using the Find My iPhone app.

Ipad and Iphone show offline on find my phone, but they are both on, what am I doing wrong

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.