Trying to get a reset info for account but no emails are sent

Question

Trying to get a reset info for account but no emails are sent

Apple is really let me down this week, i used the option to reset my personal qeustions through the emailing link and it has failed FIVE TIMES! This could not have happen at the worst time as well so today i changed my email account after my own website mail did not get this link and STILL NO EMAIL. I set up a call for the problem AND NO CALL yet the email to say we were unable to contact you came through. NEED THIS SORTED ASAP DUE TO SECURITY PROBLEM!

USER I.D-OTHER, Windows 7

Posted on Aug 14, 2013 3:52 PM

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Answer 1

Axeman1020

Level 6

15,132 points

Aug 14, 2013 4:47 PM in response to HiTechPlymouth

Your rescue email would be a different email address than your Apple ID.

If you are not sure what your rescue email is then you will need to contact iTunes Support, http://apple.com/emea/support/itunes/contact.html (select Account Security as your help topic)

Even after you reset the answers to your security questions, it is highly recommended you add a rescue email address. To do so, log in at appleid.apple.com and click on Password and Security. Answer the questions and then click on "Add Rescue Email Address:"

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