You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

💡 Did you know?

⏺ If you can't accept iCloud Terms and Conditions... Learn more >

⏺ If you don't see your iCloud notes in the Notes app... Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Iphone 5 lightning port charging problem - SOLUTION!

Just wanted to share a solution to my charging problem. Very quickly my phone developed a problem where I couldn't get it to charge. The connector didn't feel sloppy, but if I twisted it to the side, I could get it to make a connection. However, if I let go or bumped the phone it would immediatly disconnect. Sometimes it would take a easy dozen tries to get the phone to establish a connection. Often I'd come back only to find that it had lost the connection and stopped charging. Took it to the Verizon store and it worked fine on their cords. Could be the cord, but I have multiple cords stashed in different locations and they all went bad at the same time. That suggests to me that it's the phone and not the cord. I tried to fish for some lint in the port and that definetly seems to be part of the problem. I used a bent paperclip with no ill effects, but I'd be more comfortable with a flat toothpick. Just stay away from the sides of the port as I don't know how fragile the connection wires are. In my case, I was going for the bottom of the port. Reach into the port and try to scrape out any packed in lint from the back of the port. I'm thinking the lint may prevent the plug from fully seating thus creating a poor connection. This helped a fair amount, but the connection still needed improvement. Last night I bought a can of electrical contact cleaner and thought I'd give it a try. I'd admit that I was a bit nervous to spray this into my phone, but I needed to try something. Using the included tube, I sprayed a tiny amount of cleaner into the port. The cleaner will get outside the port, but I don't see any signs of damage to the Belkin case, phone body, screen or disposable screen protector. While the port was still wet, I grabbed a cord and plugged it in several times hoping to agitate the solution and mechanically clean the connection. A mini q-tip would work even better. Instantly I found a signficantly improved connection. Plug it in and boom, good connection. First try every time. No wiggling necessary. I did this last night at home and I just plugged the phone in at work; again got a good connection. Now, I only tried this last night, but it certainly looks like the problem is dirt, grime and maybe a touch of corrosion that's causing the problem. Clean the port out to remove any debris and then apply a quick shot of contact cleaner and you should be good to go!

Posted on Aug 16, 2013 6:52 AM

Reply
231 replies

Jul 26, 2015 8:33 AM in response to TnD1w

The plastic toothpick strategy worked for me at first, but then my iPod Touch started having charging problems again. So I tried a combination of several methods mentioned in this thread. It is charging fine again! Here are the steps I used:


1. Make sure device is powered off.

2. Gently scrape the inside of the port with a plastic toothpick or similar object. This will get most of the big clumps of lint and dust out.

3. Using a flashlight, check deep inside the port. I noticed a lot of dirt caked in the bottom corners of the port. No doubt this was compressed lint and dust that got pushed and pressed every time I plugged it in. It created a "dirt cushion" that I believe prevented the end of my cable from inserting all the way. My plastic toothpick would not dislodge this.

4. Using a metal pin, carefully scrape the compressed dirt to dislodge it. When I did this, quite a bit came loose. I found it useful to revert back to a plastic toothpick to remove the dislodged dirt from the port.

5. Spray the port with some canned compressed air.

6. Rip a very small piece of paper towel and dip it in rubbing alcohol. Remove excess moisture from the paper towel so that it is damp, not soaking wet. Wrap the towel around the end of the toothpick and insert it into the port. Gently clean the metal leads (or whatever they are called). I was surprised to see the amount of black gunk that showed up on the paper towel.

7. Allow a minute or two for the port to dry. Since rubbing alcohol was used, the moisture evaporates quickly so you may not have to wait...but I did anyway just in case.

8. Power on your device and plug it in to check if cleaning was successful.

Aug 4, 2015 7:32 AM in response to RandolfJohn

Mine was doing the exact same thing. Double check the inside of your port. Before I posted the cleaning steps above (two posts ago), I used a toothpick and compressed air and thought I had it thoroughly cleaned. What I didn't notice was a layer of dirt/lint caked in at the bottom of the port. Due to the color of the lint, it was camouflaged so I didn't even realize it was there until I scraped it with a metal pin.

Aug 8, 2015 1:08 PM in response to Gbehling23

I too was increasingly having problems with the Lightning charging cable losing its connection if wiggled only very slightly.

Pocket lint in the port was indeed the culprit. There are various ways of cleaning out the lint, but obviously its better if it's done gently.

Taking the suggestion of another person in this forum, I used a little brush designed for cleaning tight spots between teeth, one made by GUM.

It worked great, with no charging disconnects when I wiggle the cord. I was surprised how much lint came out!

Iphone 5 lightning port charging problem - SOLUTION!

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.