You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Iphone 5 lightning port charging problem - SOLUTION!

Just wanted to share a solution to my charging problem. Very quickly my phone developed a problem where I couldn't get it to charge. The connector didn't feel sloppy, but if I twisted it to the side, I could get it to make a connection. However, if I let go or bumped the phone it would immediatly disconnect. Sometimes it would take a easy dozen tries to get the phone to establish a connection. Often I'd come back only to find that it had lost the connection and stopped charging. Took it to the Verizon store and it worked fine on their cords. Could be the cord, but I have multiple cords stashed in different locations and they all went bad at the same time. That suggests to me that it's the phone and not the cord. I tried to fish for some lint in the port and that definetly seems to be part of the problem. I used a bent paperclip with no ill effects, but I'd be more comfortable with a flat toothpick. Just stay away from the sides of the port as I don't know how fragile the connection wires are. In my case, I was going for the bottom of the port. Reach into the port and try to scrape out any packed in lint from the back of the port. I'm thinking the lint may prevent the plug from fully seating thus creating a poor connection. This helped a fair amount, but the connection still needed improvement. Last night I bought a can of electrical contact cleaner and thought I'd give it a try. I'd admit that I was a bit nervous to spray this into my phone, but I needed to try something. Using the included tube, I sprayed a tiny amount of cleaner into the port. The cleaner will get outside the port, but I don't see any signs of damage to the Belkin case, phone body, screen or disposable screen protector. While the port was still wet, I grabbed a cord and plugged it in several times hoping to agitate the solution and mechanically clean the connection. A mini q-tip would work even better. Instantly I found a signficantly improved connection. Plug it in and boom, good connection. First try every time. No wiggling necessary. I did this last night at home and I just plugged the phone in at work; again got a good connection. Now, I only tried this last night, but it certainly looks like the problem is dirt, grime and maybe a touch of corrosion that's causing the problem. Clean the port out to remove any debris and then apply a quick shot of contact cleaner and you should be good to go!

Posted on Aug 16, 2013 6:52 AM

Reply
231 replies

Oct 18, 2015 4:14 PM in response to mdcollins1984

It's amazing the dust that came out of there. After 2 years mind you I am careful and fairly clean with my phone, the amount of lint that compressed in there. I used another phone's torch to shine inside and carefully loosened and cleaned it out with a paper clip and I now here the click and it locks in solid again. I thought my phone was wearing out etc. No need to rush out for a new iPhone just yet.

Nov 9, 2015 12:59 PM in response to rasmusalmlund

This thread saved me. I had been having problems making a connection to charge my 5s for some time. Yesterday the bottom of the phone got wet and although I dried it out and everything seemed to be working, last night it wouldn't charge at all. I was convinced the moisture had damaged the phone, but as a last resort after reading this thread this morning I gave the paperclip clean out suggestion a try. To my surprise a lot of lint was built up in there. Upon cleaning it thoroughly it is charging better than ever. I called to cancel a service appointment I had made and ordered some contact cleaner just to be on the safe side. I had bought the phone used through Ebay and thought the earlier sporadic charging issue was just an idiosyncrasy of the phone. Pleased with the way it turned out, thanks to all.

Iphone 5 lightning port charging problem - SOLUTION!

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.