skippy1974 Author

Level 1

11 points

Repeated Facetime SMS

Hello,

I found this unacceptable!

I bought an iPhone 4S for my wife.

She received a message that my operator may charge for the use of facetime at activation. So far, so good.

But I received the bill yesterday and this is not one activation SMS, this SMS is sent "all the time"!!

Type	Date	Time	Calling number	Called numper	Country	Rate	#	Price Excl. (€)
SMS	26/07/2013	13:05	******	447786205094	U.K.	Full rate	1	0,3720
SMS	26/07/2013	13:11	******	447786205094	U.K.	Full rate	1	0,3720
SMS	26/07/2013	13:50	******	447786205094	U.K.	Full rate	1	0,3720
SMS	26/07/2013	13:56	******	447786205094	U.K.	Full rate	1	0,3720
SMS	05/08/2013	17:15	******	447786205094	U.K.	Full rate	1	0,3720
SMS	07/08/2013	11:36	******	447786205094	U.K.	Full rate	1	0,3720
SMS	07/08/2013	18:56	******	447786205094	U.K.	Full rate	1	0,3720

What the *** is wrong with apple ? How will I get my money back ? I can agree on one SMS but not all the time ... Am I supposed to stop facetime? What will happen in the next months?

Thanks for your help,

Olivier

Posted on Aug 17, 2013 6:34 AM

26 replies

Aug 17, 2013 6:59 AM in response to skippy1974

Perhaps you should make an appointment at your nearest genius bar.

skippy1974 Author

Level 1

11 points

Aug 17, 2013 7:00 AM in response to Michael Allbritton

In Belgium ? I've no idea where to go ...

Aug 17, 2013 7:04 AM in response to skippy1974

Perhaps this web page can help you locate a service center: https://locate.apple.com

skippy1974 Author

Level 1

11 points

Aug 17, 2013 7:09 AM in response to Michael Allbritton

Nope ... sorry.

I'll continue looking for help and advices.

Aug 17, 2013 7:10 AM in response to skippy1974

Good luck.

Aug 17, 2013 8:17 AM in response to skippy1974

If you turn iMessage off, and then back on again, you'll probably see this.

skippy1974 Author

Level 1

11 points

Aug 17, 2013 8:20 AM in response to IdrisSeabright

Ok but I never did and anytime you do that, you have the warning popup that neither I or my wife got for all those SMSes.

kjz61

Level 1

4 points

Feb 24, 2016 3:19 AM in response to martacl

Same problem here with t-mobile Austria. t-mobile tries to be helpful, Apple is ignoring me.

martacl

Level 1

0 points

Feb 25, 2016 8:38 AM in response to kjz61

What we should do? It seems that all companies are wrongs less Apple

Jul 5, 2016 4:19 AM in response to maria tania

hi i have the same issue as your did you find a solution please tell me ?!

dmtrchr

Level 1

8 points

Sep 5, 2016 4:35 AM in response to IdrisSeabright

i never turn on my imessage nor facetime. i keep them constantly deactivated, yet still, the charged messages from my iphone in greece to that uk number are always there!!

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Repeated Facetime SMS