Apple Event: May 7th at 7 am PT
I have an iPod Touch that needs upgraded and iTunes will not let me. Current version is 2.2.1 and the upgrade is to 4.3. Errors -1 and -5000. Any suggestions on how to make it work? I have tried all that Apple suggested and nada. Also cannot get support through Apple unless I pay and who knows how many "incidents" there are in order to get this working. It is a 2nd generation iPod Touch I think.
Thank you kindly in advance. 🙂
iPod touch
If it is a 2nd gen iPod touch the highest available upgrade is iOS 4.2.1. How are you trying to do the upgrade? Also which version of iTunes are you using?
Attempt to restore your iOS device two more times. If the issue is still unresolved, the device may need service.
The "device may need service" means a hardware problem. In that case make an appointment at the Genius Bar of an Apple store.
Apple Retail Store - Genius Bar
Also see:
"Error -50," "-5000," "8003," "8008," or "-42023"
These alerts occur due to timeouts or conflicts trying to write a file during download.
If you encounter this issue while accessing iTunes Store:
See iTunes 9: "One Moment Please" or "Error (-50)" message when accessing iTunes Store
If you encounter this issue while while downloading something from the iTunes Store:
Delete your iTunes Downloads folder, located in:
Mac OS X:
 ~/Music/iTunes/iTunes Media/Downloads Note: "iTunes Media" may appear as "iTunes Music. Also, the tilde (~) refers to your Home directory.
Windows Vista:
 \Users\username\Music\iTunes\iTunes Media\Downloads\
Windows 7:
 \Users\username\My Music\iTunes\iTunes Media\Downloads\
Windows XP:
 \Documents and Settings\username\My Documents\My Music\iTunes\iTunes Media\Downloads\
After locating your iTunes Downloads folder:
If you encounter this issue while while downloading Digital Copies using Windows:
Use MSCONFIG (directions for Windows XP and Windows Vista/Windows 7) to disable conflicting software.
If using MSCONFIG steps resolves the issue, you may want to use the System Configuration Utility to turn on the third-party System Services and Startup Items one at a time (restarting your computer after turning on the item or items) to identify which System Service or Startup Item is causing the conflict.
You can turn all of them back on by selecting the Normal Startup option under the General tab of the System Configuration Utility window, but please note that this may cause the issue to reoccur.
If you are able to isolate the issue to a particular third-party software, you may wish to contact them to let them know of the conflict.
You may have 1G (original iPod)
A 1G iPod can go to iOS 2.2 via iTunes and iOS 3.1.3 via
Purchasing iOS 3.1 Software Update for iPod touch (1st generation)
https://buy.itunes.apple.com/WebObjects/MZFinance.woa/wa/touchLegacyLandingPage
A 2G can only go to 4.2.1. Requires iTunes version 10.X. If a Mac it requires OSX 10.5.8 or later
I am trying to do it through iTunes. I have iTunes 11.0.5.5. I apologize, it does actually say 4.2.1 for the upgrade, not 4.3.
4.2.1 is correct, that is the last update for the 2G iPod.
Still not fixed. :-( N=My coworked even purchased the 3.0 or 3.1 upgrade to see if we could update it that way and it would not. Any other suggestions?
Try on another computer.
Next
- Make an appointment at the Genius Bar of an Apple store.
Yep, we tried on another computer, too. Thank you for your help. 🙂
iPod Touch Upgrade Issue via iTunes
