Previous 1 2 3 Next 118 Replies Latest reply: May 16, 2015 12:39 AM by RobMarsh83
greenboy1 Level 1 Level 1

Problem signature:

  Problem Event Name:          APPCRASH

  Application Name:          iTunes.exe

  Application Version:

  Application Timestamp:          520e4d27

  Fault Module Name:          KERNELBASE.dll

  Fault Module Version:          6.1.7601.18015

  Fault Module Timestamp:          50b83c8a

  Exception Code:          c06d007e

  Exception Offset:          0000c41f

  OS Version:          6.1.7601.

  Locale ID:          1033

  Additional Information 1:          0a9e

  Additional Information 2:          0a9e372d3b4ad19135b953a78882e789

  Additional Information 3:          0a9e

  Additional Information 4:          0a9e372d3b4ad19135b953a78882e789

Windows 7
  • speedbucket Level 1 Level 1

    I too had this same issue each time trying to open the iTunes Store. I spent hours on this and finally was able to narrow it down to the new driver for my onboard Intel HD graphic card.


    I'm running a nvidia card and the intel onboard graphic on my z77 board. Out of pure luck, I tried disabling the onboard graphic and wholla .. I can access iTunes store again. I had to roll a few versions back for iTunes store to work with the intel onboard graphic card.


    Hope this helps.... cheers!

  • martinoc97 Level 1 Level 1

    Same problem here.  Brand new top of the line laptop running windows 7 pro 64bit, downloaded itunes 64bit - every time I click on store it crashes out.  VERY frustrating.


    I also have a z77 board, with onboard and a 770M card installed.  Nervous to disable the onboard - dont want to lose picture.


    What to do?

  • speedbucket Level 1 Level 1

    You can go to your display option/screen resolution to see if the laptop screen is connected to the 770M or Intel onboard. Normally the LCD is connected to the better adapter which in this case is the 770M.


    For my case, I tried the following intel hd 4000 driver:

    2696 - Itunes store work

    2857 - Itunes store work

    3071 - Itunes store crashed

    3165/latest - Itunes store crashed

  • lionhartz Level 1 Level 1

    Hi, I got same problem, itunes crashed when accessing the store. I'm using notebook with windows 8 pro 64 & intel hd 4400 graphic adapter (3165). Then I tried to disable the display driver from device manager, and switched to Microsoft Basic display driver, suddenly there is no more problem when going to the store through itunes.


    Thus, may I know this is kind of bug by itunes or intel hd driver? Secondly, could you kindly give me the url to download previous intel hd driver? (not sure whether they are suitable for notebook installation.)


    Many thanks.

  • Drifting Ronin Level 1 Level 1

    This worked for me thanks a lot, I have tried for weeks to get my iTunes to work and all I did was diable the Intel onboard graphics processor. I run a Win 8, 64 on an HP Envy dv7. Thank you very much.

  • frmnaz Level 1 Level 1

    I am not a computer wizard so I don't know what all this means.  I just want to be able to access Itunes store from my PC.  I have the latest Itunes and I am running WIndows 7

  • lionhartz Level 1 Level 1

    Exception code ' c06d007e' means 'Module not found'. After using 'procmon.exe' downloaded from sysinternals to capture events  generated by iTunes, it showed that it is unable to load  'QTMovieWin.dll'. For my case, I added 'c:\program files (x86)\common  files\apple\apple application support\' to the system path variable,  finally it works without downgrading the Intel HD display driver (3165).

  • MrTeatime Level 1 Level 1

    Thanks, that fixed it for me! Am running a Dell Vostro 9010 with both onboard and ATI graphics on two monitors.

  • l9ChevyDriven85 Level 1 Level 1

    I had the same issue as described above... iTunes would crash everytime I tried to open the iTunes Store. My brother, a computer geek, had me do the following and it fixed the problem for me:


    1. From your desktop, right-click "My Computer" and click "Properties" (If you don't have the "My Computer" icon on your desktop, use the following steps, 0.1 - 0.5)


              0.1 - Click the Start Menu button (Or use the Windows button on your keyboard)

              0.2 - Locate "Computer" (should be in the right panel near the middle)

              0.3 - Right-click on "Computer"

              0.4 - Click "Properties" from the option pane

              0.5 - This should have opened the "System" window (in the control panel also), continue to step 2


    2. In the "System" window, click on "Advanced system settings", this brings up the "System Properties" window

    3. In the "System Properties" window, click on the "Advanced" tab


    4. In the "Advanced tab", click the "Environment Variables" button


    5. In the "Environment Variables window", find and highlight the "Path" variable in the "Systems Variables" section


    6. Click the "Edit" button to bring up the "Edit System Variable" window.


    7. Finally, place your mouse cursor at the very end of the "Variable Value", and modify the variable value by adding the following (EXACTLY) to the end:


    ;C:\program files (x86)\common files\apple\apple application support\

  • Drifting Ronin Level 1 Level 1

    Hey thanks for putting steps on the work around for this problem, it works fine now without having to diasble my onboard graphics processor.

  • greenboy1 Level 1 Level 1

    Thanks very much! It works fine and solved my problem! Simple and to the point, also thanks to your brother!

  • pklupa Level 1 Level 1

    Thanks lionhartz - adding to the enviroment variables fixed the problem for me!  Thanks for taking the time to troubleshoot the problem and post your solution.

  • rcornejo82 Level 1 Level 1

    Thank you, it solved mine too

  • Mark Nugent Level 1 Level 1


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