iTunes says iPhone backup is corrupted, but I can't locate corrupt backup to delete it.

1. Is that the right thing to do to resolve this issue? And do I just delete the whole folder that has that UDID number?

2. If I delete the backup, does that mean I lose anything on my phone? It's not an iCloud backup, just to the computer. I don't use iCloud, so I'm worried that I will lose anything I've changed on my phone since I started using my new phone.

1. Yes, as long as you're happy with the data on your new phone right now, you can delete the folder for that UDID. You should immediately be able to make a backup of the new phone in iTunes. And yes, the correct way to delete the backup for that phone is to delete the folder named with that phone's UDID.
2. Deleting the backup will not affect your iPhone, except that iTunes will likely try to make a new backup ASAP, which is what you want 🙂

Great thanks! I'll try this now and see how it goes.

I found the backup in Preferences>Devices and then deleted it.. Now iTunes is finally backing up my iPhone 🙂 Glad to find this post in time as I needed to backup my phone urgently as I have to go get my iPhone 6 Plus in 2 hours! 😀

I'm having this same issue right now. I had to completely reset my wife's phone. But when I go to do the restore from back up within iTunes I can choose from 3 different ones for the phone. Each one I try gives me this error. Its it because one is corrupted so its effecting all of them? Please help because my wife is not very proud of me for losing all her contacts right now.😮

Hi Bradley,

It's interesting that all three different backups are corrupted, this would lead me in the direction of one of the handful of bugs in the backup process, rather than one of the one-off glitches that can cause a corrupted backup. Have you tried using the link above to Decipher Backup Repair? Our free trial will scan the backups and at least tell you what kind of issues we see in the backups. Alternatively, if your wife is only interested in contacts, there are some third party programs that will extract contacts from the backups so you can get them back onto the iPhone -- we offer one (Decipher Backup Browser), as well as other companies. Usually though, I would recommend trying to repair the backup rather than going for the salvage operation right away.

Here's a link to Decipher Backup Repair:

http://deciphertools.com/download-decipher-backup-repair.html

As well as a link to our testimonial page as well 🙂 If you're logged into Facebook on your browser, you should see many Facebook comments about Decipher Backup Repair.

http://deciphertools.com/testimonial.html

One more link, and that is to our support page, in case you want to contact us directly about your corrupt iPhone backup:

http://deciphertools.com/support.html

(Note: As I mentioned above, I am affiliated with the company that I am posting links for, so I stand to benefit, financially or otherwise, from the links I am posting.)

Hi,

I'm using an iPhone 5S. I have the latest versions of everything (iTunes, Mac OSX, iPhone 5S) and this error occurred when I tried backing up. After I deleted the backup, the error still popped up.

Any ideas how to fix this? Any help will greatly be appreciated.

Thanks!

I'm having the same problem.

I tried getting support from Apple but they want to charge me $30.

This happened right after I updated to iOS 8.3.

I've deleted the backups from within iTunes as well as manually by navigating to the AppData folder.

I've updated iTunes and restarted my PC and iPhone.

Nothing is working.

When I make a backup it pops up with an error at the end saying the backup is corrupt. When I navigate to the backup it says it was created 12/31/2000 at 6pm according to iTunes.

Even trying to backup on my 2nd computer gives the same exact error.

Interesting, if it's happening on multiple computers, it is unlikely to be an issue stemming from a broken backup sitting on the computer.

You're welcome to send me a note from the link further up in this thread to my company's support page if you want to have us take a look more personally, but here are my thoughts off the cuff:

• If you were using the same USB cable at both computers, I would try swapping out the cable. Likewise, if you're using a USB hub to connect the iPhone to the computers, try connecting directly with no USB hub. (Keyboards with USB ports count as a hub 😉)
• If you're willing to purge your settings (which you may not be), you can try a Settings -> General -> Reset -> Reset Settings (NOT erase all content!), but honestly, I'd rather take a look at the phone logs before we start resetting things.

What OS is your computer running? I've seen a lot more Windows 7 and Windows 8 connection problems lately that I'd love to chase down and get resolved.

Deleting my last iPhone back up on iTunes under > Preferences>Devices helped. It removed the "corrupt back up", pop up window.

Thank you

This helped me alot. Thanks!!

Weird but my iPhone 6 Plus wouldn't backup for the last two months, even after deleting the backup. But tonight checking the box to 'encrypt iPhone backup' worked. Got a full backup to my computer. Hope it restores correctly though. :-o

YMMV

This issue has been with me for months - Today I removed the Encrypt tick box and the backup has been successful

You guys are truly amazing; I broke my iphone 6 ios 9 two days after I had backed up my phone on itunes. Because my LCD was messed up I couldn’t do much and it would press the screen on its own completely disabling my iphone to the point where I couldn’t get into it said "iphone is disabled connect to itunes". Once I got my replacement iphone 6 I tried to restore my backup but a message saying "back up is corrupted or uncompitable" would pop up, I tried to restore several times but I wouldn’t work. I began freak out because my whole life was in that backup 8,000 pictures of family, homework assignments, research notes, everything. I couldn’t find any way to get my data back. I literally was panicking until I decided to Google was to fix my backup, I came across this website but it was skeptical to me I dint know whether to trust it or not so I kept googling the name to see if it was real and it was. I went to apple and of course they couldn’t do anything about my corrupted backup. they basically said there was no way they can fix my corrupted file because something went wrong, and there’s no way to get into my old iphone because it was disabled, so I emailed this company and Jay responded less than 30 minutes later. I became a little more confident in the website two days later after panicking about my data being lost I decided to download the software and pay the $30. Once I downloaded the software they scanned my backup and showed me what was wrong, after I paid they fixed it. Less than 5 minutes later my backup was fixed and 20 minutes later my iphone was completely restored as if I didn’t get a new phone. All 8000 pictures were restored. It was unbelievable I honestly can say I was jumping around my heart was extremely happy I couldn’t believe they fixed my back and I had everything back. THEY FIXED SOMETHING THAT APPLE COULDNT FIX! APPLE SERIOUSLY NEEDS TO HIRE THIS COMPANY TO FIX THEIR IPHONE PROBLEMS BECAUSE CLEARLY THEY NEED THESE PEOPLE!!! THANK YOU SOOOOOOOOOOOOOOOOOOOOOOOOOO MUCH FOR FIXING MY BACK UP YOU GUYS ARE AMAZING YOU DONT UNDERSTAND HOW YOU HAVE SAVED ME SO MUCH! THE BEST $30 I SPENT!!!!!!!!!!!!!!!!!!

Your software is a lifesaver!!! Five hours on the phone with Apple tech support and 2 hours at the Apple store only left me more frustrated that I couldn't restore my iPhone 6 because the backup was corrupt in iTunes. High praises for Decipher Backup Repair!!

This worked...so simple. Thanks for the input!