Apple Event: May 7th at 7 am PT

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

iTunes says iPhone backup is corrupted, but I can't locate corrupt backup to delete it.

When I sync my wife's iphone 5 with iTunes I receive a message this message, "iTunes could not backup the iPhone because the backup was corrupt or not compatible with the iPhone. Delete the backup for this iPhone, then try again." When I go to iTunes--->Preferences--->Devices there is no backup for this particluar phone listed. How do I locate the corrupt backup so I can delete and backup this phone?

iMovie '11, Mac OS X (10.7.2)

Posted on Aug 22, 2013 5:38 PM

Reply
53 replies

Aug 30, 2016 8:53 PM in response to skiingnow4376

So it turns out that the "corrupt" message could be very inaccurate, at least on OS X.


In my case, I had previously moved my backup to another location. While Apple says don't do that, there are many websites that show you how once you find your backup as described here: Locate backups of your iPhone, iPad, and iPod touch - Apple Support

The instructions are to symlink the moved folder back into the MobileSync directory.


In my situation, some time after symlinking the backup, I had migrated my system (including iTunes) to a new hard disk. My symlink was then pointing to a nonexistent directory!


Trying to backup, iTunes would spin and look like it was doing something for 30 seconds and then come back with the fact that the, nonexistent, backup was corrupt! That was painfully misleading.


But, once I retraced my earlier steps, I was able to find the original backup and then repoint the symlink to the correct place.


And once that was done, the backups reappeared in the iTunes Preferences list and the backups started working again! Why? Because they weren't corrupt in the first place, they were simply missing via the bad symlink!


iTunes should have immediately complained that the files were missing. That would have made more sense. But it's an unsupported "feature" so, it's on me.


At least I can help others who've run into this problem and haven't found the root cause!


Good luck.

Dec 2, 2016 7:37 PM in response to skiingnow4376

I had a similar thing happen to me. So I turned off my Mac and the phone (while they were connected by USB) then I turned them on again. On my first attempt I got the same message. But I tried one more time and then it backed up my iPhone. If makes any difference. I have an iPhone 6 running 10.1.1 and my iMAC is running OS X El Capitan, version 10.11.6


Good luck!

Dec 4, 2016 4:44 PM in response to Katwoman68

I'm getting this error message and I'm am so angry. Since IOS10, my battery life on my 6plus has almost halved. I went into my local Apple Store and one of the assistants in there told me to do a clean install of IOS10 using iTunes. When I got home, I backed up my iphone (with around 5,000 photos) and re-installed iOS10.1.1. When I tried to restore from backup I got this message. I called Apple Support but the guy said there was nothing he could do. Seriously? If this isn't resolved, it will be the last Apple product I buy.

iTunes says iPhone backup is corrupted, but I can't locate corrupt backup to delete it.

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.