Previous 1 2 3 Next 60 Replies Latest reply: Aug 26, 2013 7:40 PM by Pondini
TracyCV Level 1 Level 1 (0 points)

Dear Mac Experts:


I know that there are many pages of information about using, remembering and managing passwords. I have read most of them.I know the passwords and File Vault was not on.  I am working at someone's home on their computer and running their business.  The computer is running MAC 10.5.8 and I don't know if it can be updated.  The computer had  an Admin account and no user accounts.  I tried to change this so the compuer would be secure but my client did not want to.    When I left yesterday the computer was fine.  When I came in today there were a number of apps hanging.  I forced quit Firefox and some other apps and logged out an shut down the computer.  When I tried to log into the Admin Account which is the main user account  I got the  error messages below:


Your FileVault-protected home folder did not open and needs to be repaired.

click ok to repair the folder and continue logging in.


I clicked ok


then I got a new error message:


You are unable to log in to the user account "x" at this time because and error occured.


Clicked OK


File Vault was not turned on at anytime that I know of in the last couple of months.  I luckily had a guest user set up and logged in as guest. In order to create another Admin account I had to use the  password for the initial Admin main user account which unlocked the preferences pane and allowed me to create a new Admin Account.


   Checked that FileVault was turned off.


After reading all of your comments and suggestions for the last 2 hours my head is spinning. 

I don't know unix or type commands.  I don't know where the install discs are. 


As the new Admin I went into the keychain files and tried to verify and repair the original Admin's info.


Here is what I got:


Verification started

Checking keychain configuration for Susan F (user ID=501)

Home directory is /Users/suero

Checked login keychain

Error: login keychain not found

Unable to get info for ~/Library/Keychains/login.keychain, reason: No such file or directory

Checked password for ~/Library/Keychains/login.keychain

Unable to verify password for ~/Library/Keychains/login.keychain (-25294)

Unable to read settings for ~/Library/Keychains/login.keychain (-25294)

Checked default keychain

Problems were found; you should choose the Repair option to fix them

Verification failed


Repair started

Checking keychain configuration for Susan F (user ID=501)

Home directory is /Users/suero

Checked login keychain

Error: login keychain not found

Warning: some problems were not fixed

Repair failed



The machine is backed up onto a lacie external hard drive every hour.


In addition,  while I was poking around I found the following:   certificate

not trusted certificate

not trusted


Could there be some malware at work?  What can I do to get her files, home directory and everything back?

Thank you in advance for your patience with an old OS and a MAC user who does't feel comfortable mucking around under the hood.



Message was edited by: TracyCV

iMac, Mac OS X (10.5.8), 2.4 Intel Core Duo 2external backup
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