Previous 1 2 3 Next 60 Replies Latest reply: Aug 26, 2013 7:40 PM by Pondini
TracyCV Level 1 (0 points)

Dear Mac Experts:


I know that there are many pages of information about using, remembering and managing passwords. I have read most of them.I know the passwords and File Vault was not on.  I am working at someone's home on their computer and running their business.  The computer is running MAC 10.5.8 and I don't know if it can be updated.  The computer had  an Admin account and no user accounts.  I tried to change this so the compuer would be secure but my client did not want to.    When I left yesterday the computer was fine.  When I came in today there were a number of apps hanging.  I forced quit Firefox and some other apps and logged out an shut down the computer.  When I tried to log into the Admin Account which is the main user account  I got the  error messages below:


Your FileVault-protected home folder did not open and needs to be repaired.

click ok to repair the folder and continue logging in.


I clicked ok


then I got a new error message:


You are unable to log in to the user account "x" at this time because and error occured.


Clicked OK


File Vault was not turned on at anytime that I know of in the last couple of months.  I luckily had a guest user set up and logged in as guest. In order to create another Admin account I had to use the  password for the initial Admin main user account which unlocked the preferences pane and allowed me to create a new Admin Account.


   Checked that FileVault was turned off.


After reading all of your comments and suggestions for the last 2 hours my head is spinning. 

I don't know unix or type commands.  I don't know where the install discs are. 


As the new Admin I went into the keychain files and tried to verify and repair the original Admin's info.


Here is what I got:


Verification started

Checking keychain configuration for Susan F (user ID=501)

Home directory is /Users/suero

Checked login keychain

Error: login keychain not found

Unable to get info for ~/Library/Keychains/login.keychain, reason: No such file or directory

Checked password for ~/Library/Keychains/login.keychain

Unable to verify password for ~/Library/Keychains/login.keychain (-25294)

Unable to read settings for ~/Library/Keychains/login.keychain (-25294)

Checked default keychain

Problems were found; you should choose the Repair option to fix them

Verification failed


Repair started

Checking keychain configuration for Susan F (user ID=501)

Home directory is /Users/suero

Checked login keychain

Error: login keychain not found

Warning: some problems were not fixed

Repair failed



The machine is backed up onto a lacie external hard drive every hour.


In addition,  while I was poking around I found the following:   certificate

not trusted certificate

not trusted


Could there be some malware at work?  What can I do to get her files, home directory and everything back?

Thank you in advance for your patience with an old OS and a MAC user who does't feel comfortable mucking around under the hood.



Message was edited by: TracyCV

iMac, Mac OS X (10.5.8), 2.4 Intel Core Duo 2external backup
  • BDAqua Level 10 (122,242 points)

    Hi Tracy,


    I don't suspect Malware yet, Id guess Disk corruption or failing Hard Drive with Files not found.


    Could be many things, we should start with this...


    "Try Disk Utility


    1. Insert the Mac OS X Install disc, then restart the computer while holding the C key.

    2. When your computer finishes starting up from the disc, choose Disk Utility from the Installer menu at top of the screen. (In Mac OS X 10.4 or later, you must select your language first.)

    *Important: Do not click Continue in the first screen of the Installer. If you do, you must restart from the disc again to access Disk Utility.*

    3. Click the First Aid tab.

    4. Select your Mac OS X volume.

    5. Click Repair Disk, (not Repair Permissions). Disk Utility checks and repairs the disk."



    Then try a Safe Boot, (holding Shift key down at bootup), run Disk Utility in Applications>Utilities, then highlight your drive, click on Repair Permissions, reboot when it completes.


    (Safe boot may stay on the gray radian for a long time, let it go, it's trying to repair the Hard Drive.)


    If perchance you can't find your install Disc, at least try it from the Safe Boot part onward.

  • TracyCV Level 1 (0 points)

    Thank you for your quick response unfortunately I had to leave the office.  I am back now and have gotten to the Safe Boot login screen which requires the name and password.  Should I start with the Admin user that is having the problems or should I use the one I created last night?


    I am on my macbook.


    I tried the original user and got the error messages.  I am now admin and trying the disk repair.  Thanks (update)



    Also, as long as I am fixing things.  I have never used an external back up.   Anything I should know if I need it?




  • BDAqua Level 10 (122,242 points)

    Well, for backups, I'd refer a Firewire drive for that model of iMac, but not bus powered, & as large as possible...


  • TracyCV Level 1 (0 points)

    Sorry I am not understanding your reply.  The computer does not have that much on it.  the lacie is plugged into the computer.


    I booted up in Safe Mode, Logged in as Admin.  Ran Verify Disk cause Repair was not an active button.  The Verify screen says that the MAC appears OK.  But it is not.  I still cannot get into the User file and unfortunately the people working before me have files stored in the home folder, and in the MAC folders and I find stray files all over:-(


    I did a verify disk permissions and got a list but have not hit repair yet........


    OK so the permissions are being repaired    DONE PERMISSIONS repaired.


    then I guess I log out Restart and try to log in as the old ADMIN?


    THe LACIE is connected to the firewire port, I found the instructions:-)


    If that doesn't work... CAN I log in as the new admin and retore from back up?  The computer seems ok as guest and as the new Admin just will not allow me to get the files from the original user.  Is this a kluge or am I just moving the old problem to a new user?


    I need to move the files to a new user that is not ADMIN anyway and clean the old files up.


    BTW,  There is   232+ gig on the system and only 147.1gig used.  I think that the back up drive has




    Message was edited by: TracyCV

  • TracyCV Level 1 (0 points)

    Sorry the Back up disk started running and I had to wait.


    I logged out and then tried to get into the old account and got the same old error messages.


    I shut down the system and will try one more time then I have to leave till tomorrow.


    Again thank you for all your help.



  • BDAqua Level 10 (122,242 points)

    OK, let's see if I can ge it better this time...


    When logged into the admin account that works, in Finder go to root of drive, then users folder, highlight that non-working user's golder & do a Get Info on it, what Rights & owner does it say?


    Can you unlock the lock there & add you as Read & Write priviledges? If so click on little gear & choose Apply to enclosed items.

  • BDAqua Level 10 (122,242 points)

    Turn off Time Machine for now.

  • TracyCV Level 1 (0 points)

    OK I missed the appt I had so I am still here. Logged in as new Admin, following your last email...


    The folder has the red circle with the line across


    I got info  the folder itself only has read permissions and everyone else has NO access.

    I have unloked the lock.


    Message was edited by: TracyCV



    I changed the read permission on the home folder to read and write and did the same for the new Admin.


    Hit apply then......I lock it and see what happens with fingers crossed?



    Message was edited by: TracyCV

  • TracyCV Level 1 (0 points)

    I changed permissions and now restarting and then will try again with the new permissions


    Weird I logged out, shut down, hit the button and it autoloaded the new Admin with no log in screen.


    What do I do now?

  • TracyCV Level 1 (0 points)

    I went to the old User file and it says sue.sparcebundle

  • BDAqua Level 10 (122,242 points)

    Dang, somehow Filevault did get enabled!?


    Got any cats or kids around?

  • TracyCV Level 1 (0 points)

    I am logged in as new Admin

    click on MAC


    the folders are




    User guides



    then 2 filesinstance.plist    4K  text file from Aug 13

    keychain1          8k   RTF   yesterday


    I don't know what a sparce bundle is I will try again to log into the folder

  • BDAqua Level 10 (122,242 points)

    Very curious, I keep this window open waiting to see/hear...

  • TracyCV Level 1 (0 points)

    No just 2 old folks who don't know what they are doing and go to places on the web they shouldn't and don't remember how to get email.


    I will check again.



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