The Back of my iPhone came off?!

Question

Level 1

8 points

The Back of my iPhone came off?!

Okay guys - long story cut short; my iPhone 4 back panel fell off. Basically, after dropping it on my kitchen floor the whole back panel has fell off my iPhone. However, there's a small section of glass left at the bottom where the screws are.

I have broken the back before and had to pay a £20 repair fee to get the back replaced. My phone was under warranty at the time and still is. I have never opened my phone before and I've never jailbroken, so my phone should still be under warranty, right?! And the repair fee for a service will still be £20, right? Please can someone confirm?

Thanks.

iPhone 4, iOS 6.1.3

Posted on Aug 30, 2013 12:11 PM

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Answer 1

Aug 30, 2013 12:17 PM in response to MiRyNa98

Since your iPhone is damaged the warranty is now void. So you can forget about that.

If the damage didn't void the warranty then allowing a third party to repair it will.

No. The out of warranty cost for a replacement which is all Apple does is $149.

Allan

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Answer 2

MiRyNa98 Author

Level 1

8 points

Aug 30, 2013 12:19 PM in response to Allan Eckert

I understand that but surely it can't be any different to just smashing the back panel? It costs £20 for Apple to replace the back of your phone in store and keep your warranty (in the UK). So if the back of my phone is the only issue, surely they'll just put a new one on for the same price and treat it the same as the broken back situation. I don't know anyway, I'm going to book a Genius Bar appointment and see what they say.

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