my iPod is not working.
It doesn't turn on. it is not recognised my my Mac, and iTunes says that sentence.
what can I do?
Thanks in advance
iPod nano, Mac OS X (10.6.8)
Hi there,
I would recommend taking a look at the troubleshooting steps found in the article below.
iTunes: Specific update-and-restore error messages and advanced troubleshooting
http://support.apple.com/kb/TS3694
Unable to contact the iOS software update server gs.apple.com
Error 1004, 1013, 1638, 3014, 3194: These errors may be the result of the connection to gs.apple.com being redirected or blocked. Follow these steps to resolve these errors:
- Install the latest version of iTunes.
- Check security software. Ensure that communication to gs.apple.com is allowed. Follow this article for assistance with security software. iTunes for Windows: Troubleshooting security software issues.
- Check the hosts file. The restore will fail if there is an active entry to redirect gs.apple.com. FollowiTunes: Advanced iTunes Store troubleshooting to edit the hosts file or revert to a default hosts file. See section "Blocked by configuration: (Mac OS X/Windows) > Rebuild network information".
- Try to restore from another known-good computer and network.
- If the errors persist on another computer, the device may need service.
-Griff W.
the ipod software update server could not. The server does not support this version of iTunes be contacted
