itunes 11 crashes when accessing the itunes store

try this...if you haven't found a fix yet...

Here are the step by step instructions. Hope this helps.

1) Open File Explorer

2) Click on This PC

3) Dbl click Local Disc (C:)

4) Dbl click Program Files (x86)

5) Dbl click Common Files

6) Dbl click Apple

7) Dbl click Apple Application Support

8) Scroll down till you find QTMovieWin.dll

9) Click once to select it.

10) Right click to bring up the menu to select "copy"

ALMOST DONE

11) Dbl click again on This PC

12) Dbl click Program Files (x86)

13) Single click to select iTunes

14) Right click to bring up menu and select Paste

Your Done!!!!!

This should install that particular driver needed to run itunes in Windows 8.1

Don't know if you've found a fix or not...

Here are the step by step instructions. Hope this helps.

1) Open File Explorer

2) Click on This PC

3) Dbl click Local Disc (C:)

4) Dbl click Program Files (x86)

5) Dbl click Common Files

6) Dbl click Apple

7) Dbl click Apple Application Support

8) Scroll down till you find QTMovieWin.dll

9) Click once to select it.

10) Right click to bring up the menu to select "copy"

ALMOST DONE

11) Dbl click again on This PC

12) Dbl click Program Files (x86)

13) Single click to select iTunes

14) Right click to bring up menu and select Paste

Your Done!!!!!

This should install that particular driver needed to run itunes in Windows 8.1

Don't know if you've found a fix or not but I too was very frustrated....

Here are the step by step instructions. Hope this helps.

1) Open File Explorer

2) Click on This PC

3) Dbl click Local Disc (C:)

4) Dbl click Program Files (x86)

5) Dbl click Common Files

6) Dbl click Apple

7) Dbl click Apple Application Support

8) Scroll down till you find QTMovieWin.dll

9) Click once to select it.

10) Right click to bring up the menu to select "copy"

ALMOST DONE

11) Dbl click again on This PC

12) Dbl click Program Files (x86)

13) Single click to select iTunes

14) Right click to bring up menu and select Paste

Your Done!!!!!

This should install that particular driver needed to run itunes in Windows 8.1

Don't know if you've found a fix or not...

Here are the step by step instructions. Hope this helps.

1) Open File Explorer

2) Click on This PC

3) Dbl click Local Disc (C:)

4) Dbl click Program Files (x86)

5) Dbl click Common Files

6) Dbl click Apple

7) Dbl click Apple Application Support

8) Scroll down till you find QTMovieWin.dll

9) Click once to select it.

10) Right click to bring up the menu to select "copy"

ALMOST DONE

11) Dbl click again on This PC

12) Dbl click Program Files (x86)

13) Single click to select iTunes

14) Right click to bring up menu and select Paste

Your Done!!!!!

This should install that particular driver needed to run itunes in Windows 8.1

Don't know if you've found a fix or not....

Here are the step by step instructions. Hope this helps.

1) Open File Explorer

2) Click on This PC

3) Dbl click Local Disc (C:)

4) Dbl click Program Files (x86)

5) Dbl click Common Files

6) Dbl click Apple

7) Dbl click Apple Application Support

8) Scroll down till you find QTMovieWin.dll

9) Click once to select it.

10) Right click to bring up the menu to select "copy"

ALMOST DONE

11) Dbl click again on This PC

12) Dbl click Program Files (x86)

13) Single click to select iTunes

14) Right click to bring up menu and select Paste

Your Done!!!!!

This should install that particular driver needed to run itunes in Windows 8.1

I can't thank you enough for your step by step instructions. I followed them and now It works perfectly. My best to you. 🙂

Thanks for this, but sadly this is what I did and it didn't work. I still can't get the Itunes store to work. I can use Itunes as long as I don't try and go intot he store...then it crashes. SO frustrating!

Solution: DELETE THE ITUNES PREFERENCES AND RESTART ITUNES!

Go to "~/Library/Preferences/com.apple.iTunes.plist"

Delete the file

Restart iTunes!

Driving me mad, seems to have worked so thanks very much!

Stoberplace: Indeed, I had the same problem until today and i checked the whole available stuff online to fix this but it didnt work. I have done something myself today as below:

Download the istaller for the latest itunes from apple website and run it. it will ask you to either repair or remove as you would already have itunes installed on your computer.

Choose the repair option and let it complete all installation.

launch iTunes once installation finished and It should fix the problem.

At least it helped me. I couldnt figureout though what was missing or corrupted. I tried all above as well but fixed just now with the repair option.

Let me know.

It seemed to cear up for me with the latest update of Itunes. So far, so good.

I fixed it on my computer. Not sure which of the steps I did fixed it so I will list all of them.

I wasn't getting the error until I did the following (to prevent it from just crashing on logging into the iTunes Store)

https://discussions.apple.com/thread/5561435?answerId=23987910022#23987910022

I added C:\Program Files (x86)\Common Files\Apple\Apple Application Support; to the system variables PATH (depending on your operating system, your file path will be different). How to do that has been outlined in the above linked article.

This now caused DEP to freak out whenever I logged into the store and close iTunes. Adding iTunes to the DEP filter didn't solve the problem. So I removed all the saved system settings for iTunes and ran Apple Software Update. I also went to the DEP and added every .exe I could find in C:\Program Files (x86)\Common Files\Apple to the exceptions list (again, depending on your OS the file path may be different.)

To remove the saved system settings for iTunes you can find those in C:\Documents and Settings (for Win XP) or C:\Users (for Win 8). Find a folder named AppData or Application data under various user names and remove any Apple related files you can. I had one .log file that couldn't be deleted, but that shouldn't be a problem.

I have tried everything in this thread and nothing has worked--I was able to execute all of the suggested fixes except disabling DEP; my computer says that this program (iTunes) must run with DEP enabled. Any other ideas???