Apple Event: May 7th at 7 am PT
iTunes opens but can not access the store. I get the message "iTunes has stopped working". Using iTunes 11.0.5.5 and Windows 7 64-bit. This issue just cropped up, previously everything was working fine. Any ideas?
Windows 7, Windows 7 64-bit
I just got the iTunes installer.
That worked for me too thanks
ican`t find this folder on my computer QTMovieWin.dll
QTMovieWin.dll is a component of QuickTime for Windows. In most cases iTunes no longer requires QuickTime. The all 64-bit version of iTunes shouldn't be trying to connect to it.
For general advice see Troubleshooting issues with iTunes for Windows updates.
The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach.
Review the other boxes and the list of support documents further down the page in case one of them applies.
The further information area has direct links to the current and recent builds in case you have problems downloading, need to revert to an older version or want to try the iTunes for Windows (64-bit - for older video cards) release as a workaround for installation or performance issues, or compatibility with third party software.
Your library and device backups should be unaffected by these steps but there are links to backup and recovery advice should it be needed.
tt2
I am having the same issue. Howeverr, I do not have the file QTMovieWin.dll anywhere in the folder. I copied all of the dlls from: C:\Program Files (x86)\Common Files\Apple\Apple Application Support
to: C:\Program Files (x86)\iTunes, and it did not fix anything.
I have uninstalled and reinstalled iTunes multiple times. Still nothing.
Any other suggestions?
Read my post previous to yours. Copying DLL files isn't generally the solution. Even when it works it stores up trouble for the next update.
tt2
What are the step to apply this fixs?
That particular fix (with QTMovieWin.dll) is no longer relevant. See Troubleshooting issues with iTunes for Windows updates.
tt2
I cant find the file in programs,i copied all the .dll file as said by others,it still not working.
You're looking at a kludge that worked temporarily in a limited set of circumstances three years ago. It is no longer useful and hasn't been for a good long while. See this post above and fix things properly.
tt2
iTunes has stopped working. Why?
