Scanner Software Virtual Memory Leak

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Level 1

20 points

Scanner Software Virtual Memory Leak

Recently I discovered that the scanner that I use (HP Photosmart 4070) had a process running in the background that used 20-30MB of RAM (not much), but the VM size would expand at a rate of 10MB or so a minute until it got noticed (or topped out, but I never found out how much that could potentially be). I can stop the process, but it starts again after I use my scanner, or restart.

Both my Hardware and Software are as up to date as they can be and I've got plenty of RAM.

Has anyone else seen this before? I searched the forums, but I only found reference to the issue, not a resolution. I was just wondering if there is an "offical" fix for this.

iMac (iSight) 20' 2.1Ghz 1.5GB Ram, iPod 5th Gen, Mac OS X (10.4.6), iLife'06, iWork'06, .Mac, Toast 7 Titanium

Posted on Jun 19, 2006 12:43 PM

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Answer 1

Jun 19, 2006 1:00 PM in response to SuperAdam

"I was just wondering if there is an "offical" fix for this."

You'd have to contact HP or visit their website for updated drivers.

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Answer 2

Jun 19, 2006 12:49 PM in response to SuperAdam

This would be an HP problem. Many HP drivers for printers, scanners, and other items have caused issues with OSX in the past. Have you checked with them to see if they have any resolution to the problem?

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Answer 3

Dr. Smoke

Level 9

56,586 points

Jun 19, 2006 1:29 PM in response to SuperAdam

Hi, SuperAdam.

Is the process HP Scanjet Manager? If so, note that HP Scanjet Manager has always been problematic with Mac OS X. For example, you may find the message

SCSIAction: unimplemented

written repeatedly in either your console.log or system.log.

HP Scanjet Manager is distributed with HP scanners and all-in-one printers.

You can prevent HP Scanjet Manager from running as a Login Item as follows:

Open System Preferences > Accounts, click the lock icon in the lower-left corner of the Accounts preference pane, type your Admin password when prompted, select your_account, and then select Login Items tab. Remove ([-]) "HP Scanjet Manager" from the list of Login Items. Log out, then log in or restart your Mac.

One problem caused by HP ScanJet Manager is that the constant, repeated writing of the message SCSIAction: unimplemented to the Conosle logs can prevent idle sleep.

Good luck!

😉 Dr. Smoke
Author: Troubleshooting Mac® OS X

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Answer 4

SuperAdam Author

Level 1

20 points

Jun 19, 2006 1:51 PM in response to Dr. Smoke

Thanks Dr. Smoke!

Yeah, it's the Scanjet Manager. I removed it from my login items a while ago but it still seems to open and continue to run/eat VM until I "quit process" from the Activity Monitor (or another action that is the same).

I realize that it's an HP product, and therefore a solution is their responsibility, but I just wanted to hear from what I consider trusted sources on the Apple Forums what people thought. I went to the HP site, but there wasn't anything useful that I found.

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