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iMessage on Macbook is not working

For a few months I've had an issue with my iMessage/Messages app, everything was working fine till one random day.


The issue is that I cannot send or recieve messages, the conversation will show up on the left but there will be nothing on the right.

I can type and as soon as I hit enter the message dissapears. iMessage is working fine on both my iPhone and my iPad still.


User uploaded file

I have tried many things so far:


Restarting everything

Signing out and in of everything

Using another apple ID

Reinstalling Mountain Lion (not clean)

Reseting flash data


Can anyone help? I've called apple and they are no help at all.

MacBook Pro, OS X Mountain Lion (10.8.4)

Posted on Sep 2, 2013 11:24 AM

Reply
26 replies

Sep 4, 2013 2:01 PM in response to Drakorex

Hi,


Any bigger bazooka and we will need a MASH tent !!!


Do you have any issues with the Contacts App ?

Is it syncing properly with your iPhone ?

Are you using iCloud or some other method to do this ?

(It can be iTunes or Google, Yahoo or Facebook)


Deleting the com.apple.ichat.plist should have excluded and AppleScript things getting in the way.

In System Preferences > Users and Groups > Your account > Login Items do you have anything listed that works with Messages ? (An AppleScript that relogs Messages in if it drops a Connection)


Open the Contacts app.

Find the My Card. It is the one with the Head and Shoulders icon and should be next to your details.

In Addition activate the Bonjour Account in Messages

Then in the Window Menu click the Buddies item (CMD+ 1)

You should now have a Buddy list on View.

It should also state it is the Bonjour window as it is the only other account you have.

Does it list your name as per the Address Card you looked at ? (on the top left under the Traffic light buttons/blobs).


In iChat if the My Card was wrong iChat would not open properly.

In Messages It is not clear what effect it will have.

Basically the Contacts App/Address Book needs to be working properly to have iChat/Messages working properly.


AppleScript or Automator could have something set up for Messages that is effecting it.


Can you also do the following ?

Have Finder window Open.

Go to the View Menu and choose the Show Path Bar item


Now access the ~/Library folder.

Find the Messages folder with in this

Open the folder.

It should contain Archive and several chat.db items.

Can you click each in turn and do A Get Info (CMD+ i keys together)

Do you own all of them ?

Now Right Click the Messages Folder in the Path bar and Choose Get Info

Do You Own this ?

Repeat for the Library itself.

DO you own that ?


If you highlight your Name and then open the Cogwheel type icon it should be greyed out (You already Own the item.)

User uploaded file



It is late where I am and it may be while before I pick up on new replies.




User uploaded file
10:01 PM Wednesday; September 4, 2013


 iMac 2.5Ghz 5i 2011 (Mountain Lion 10.8.4)
 G4/1GhzDual MDD (Leopard 10.5.8)
 MacBookPro 2Gb (Snow Leopard 10.6.8)
 Mac OS X (10.6.8),
 Couple of iPhones and an iPad
"Limit the Logs to the Bits above Binary Images."  No, Seriously

Sep 4, 2013 7:42 PM in response to Ralph-Johns-UK

So the contacts and bonjour all looked good, and I have no apple scripts at all.


It turns out I didnt own the whole hard drive including the library.

(I had cloned my original to a secondary and installed OSX on a SSD and pointed the home folder to the data HDD)


So I gave myself ownership of that and applied the setting to all contents.


After a restart iMessage didnt work still.

Sep 5, 2013 11:49 AM in response to Drakorex

HI,


You should only really "own" the User Folder (the Little House Icon ) when you are logged in.


The Users Folder should be owned by the System with Admins and Everyone else having Read options

User uploaded file


I am booting from a Cloned External Firewire Drive myself at the moment and that has the same Permissions as the Users Folder.


The Applications Folder has slightly different Permissions

User uploaded file

i.e. Admins can have Applications Installed as well as the System doing some things (like Updates).



When you created New User and launched Messages from there was that looking at a Users Folder on the external HDD ?


Have your tried Disk Utility (Applications/Utilities) and the First Aid > Repair Permissions option ?



User uploaded file
7:49 PM Thursday; September 5, 2013


 iMac 2.5Ghz 5i 2011 (Mountain Lion 10.8.4)
 G4/1GhzDual MDD (Leopard 10.5.8)
 MacBookPro 2Gb (Snow Leopard 10.6.8)
 Mac OS X (10.6.8),
 Couple of iPhones and an iPad
"Limit the Logs to the Bits above Binary Images."  No, Seriously

Sep 5, 2013 12:44 PM in response to Drakorex

Hi,


So the Cloned item is on the external HDD.

Both User accounts show in the Users Folder on the Internal SSD

The current and Original Users Account is pointing to the one on the HDD


This would mean that the info I gave you to delete the various .Plists would be wrong.

It could also mean the Keychain the User Account refers to is different.


By Default using the path ~/Library/ and so on opens the current Boot Hard Drive/Users/(Your Account)/Library

If the Home folder Library is actually on another disk then the Path you type into the Finder > Go Menu > Go to Folder should reflect this.


I have never done this myself.

My son moved his Pictures, Music and Movie Folders to an External Drive after he had read how to do it On line.

The process worked but took too long in certain actions to be useful.

You have to tell iPhoto where it's Library Is and the same for iTunes. (both set within the app if I remember what he said).



User uploaded file
8:44 PM Thursday; September 5, 2013


 iMac 2.5Ghz 5i 2011 (Mountain Lion 10.8.4)
 G4/1GhzDual MDD (Leopard 10.5.8)
 MacBookPro 2Gb (Snow Leopard 10.6.8)
 Mac OS X (10.6.8),
 Couple of iPhones and an iPad
"Limit the Logs to the Bits above Binary Images."  No, Seriously

iMessage on Macbook is not working

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