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iPod Nano 6th Gen broken sleep/power button

I have an iPod Nano 6th Gen that I got on January 2012 at Best Buy. This year the sleep/power button just stopped working and I found out that the button got stuck and when you shake it you can hear a rattling noise inside of it. I was wondering if I bring my iPod to an Apple Store or even at Best Buy they would repair it (for a charge of course) beacause I don't have the 1-year warranty anymore and I really don't want to trade my 6th Gen for a 7th Gen because I like using it sometimes as a watch and cause I think it's way more compact and nice looking than the new one, and how much you think they'll ask for the repair.


Thanks in advance!

iPod nano (6th generation)

Posted on Sep 2, 2013 4:24 PM

Reply
51 replies

Apr 13, 2015 12:01 AM in response to vperes

Obviously Apple is fully aware of this problem. They are charging $65 for repairs. I'm not sure how ANY repair needed costs exactly the same!

Apple either doesn't care about this or they are just ignoring the problem. Either way, they have willfully continued to design their products in a similar manner since it is likely that they will continue to make money by not redesigning the faulty switch. People will either pay to have it fixed or buy a new one.

When they price their repairs, people weigh the cost of repairs against just buying a new one. This is simple consumer psychology.

I have the same problem with my nano. Since Apple refuses to do anything about this except leading people to their service department, to extract more money from them, I'm going to file a complaint with the FTC and I hope you will all do the same. Here is the link to the FTC: https://www.ftc.gov/about-ftc/bureaus-offices/bureau-consumer-protection

any corporations first duty in business is to make money for the shareholders, even if they know they are selling products with a design flaw. they weigh the cost of people being upset over one of their products against the knowledge that their products do not have the quality that they claim. If Apple won't correct this on their own, the bad publicity from an FTC investigation may get them to change their minds!

Jun 9, 2015 3:29 PM in response to vperes

I've had a good search and also been in touch with Apple in the hope of discovering that Apple would accept responsibility for a design weakness in this product. But alas, no.


Talk about complacency; When I mentioned to them how many complaints there were on the internet, I was informed it was only a handful out of the millions of customers they have. Which later made me think, in that case they could quite easily afford to treat us with something better than a £62 pound replacement with only a 90 day guarantee. I was close to taking up the offer but they also wanted another £84 deposit in lieu of returning my old one. VERY POOR service, Apple!

As much as I like the quite neat little Nano (which replaced a much better designed 1st Gen iPod) I've decided to cut my losses and will replace it with a simpler MP3 Player. Although I have just discovered a UK based repair service on eBay (http://www.ebay.co.uk/usr/i_repair4all) with excellent reviews costing £15. Food for thought?


It's a pity Apple do not pay any attention to what's been said on this subject. I just hope my iPad does not suffer from a similar button problem.


Jun 10, 2015 3:50 PM in response to vperes

I've had this problem twice now. The first time, August 2012, it was a month before the original warranty expired. So I just got a replacement. This past Monday, 8 June 2015, the button quit working. Apple refuses to deal with, or even acknowledge, this known continuous problem and I really don't want to pay $75 for something that is clearly their fault.


Does anyone know if http://epk.allalla.com/ is still repairing the button? I see the website is active, but I don't see any reviews that are less than a year old.


Luckily, my 3rd gen nano is still going strong. Walking 4.5 miles every day without anything to listen to would be excruciating.

Aug 19, 2015 7:24 PM in response to Megathesaurus

My iPod nano 6th generation power button also fell in awhile ago, but luckily I hadn't gotten rid of an older generation one and had to use that instead. I think it is a defect and a worker at an Apple Store also said that I would have to pay around $75 to get it fixed but it was just not worth it. That is almost have the cost of the 7th generation ipod nano, and how was i garenteed the same problem wouldn't occur? I now only use it on an ihome speaker/alarm because you can only control it when it is plugged in. I hope others with the product had more luck than us.😐

Dec 7, 2015 8:58 AM in response to vperes

I have same issue - power button stopped working on my gen 6 nano; it appears to be a manufacturer defect!

I’m in Colombia (Bogota) and iShop (the premium reseller www.ishopcolombia.com) here told me that there is no solution! they cannot repair it and it is out of warranty. They will only do something if apple tell them what to do… PLEASE HELP!

iPod Nano 6th Gen broken sleep/power button

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