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vperes Level 1 (0 points)

I have an iPod Nano 6th Gen that I got on January 2012 at Best Buy. This year the sleep/power button just stopped working and I found out that the button got stuck and when you shake it you can hear a rattling noise inside of it. I was wondering if I bring my iPod to an Apple Store or even at Best Buy they would repair it (for a charge of course) beacause I don't have the 1-year warranty anymore and I really don't want to trade my 6th Gen for a 7th Gen because I like using it sometimes as a watch and cause I think it's way more compact and nice looking than the new one, and how much you think they'll ask for the repair.


Thanks in advance!

iPod nano (6th generation)
  • sheila_m. Community Specialists

    Hello vperes,


    Sorry to hear about the issue you are experiencing with your iPod nano.  The following link provides service options and pricing if you seek to get it repaired through Apple:


    Service Answer Center - iPod


    Thank you for using Apple Support Communities.



    Sheila M.

  • vperes Level 1 (0 points)

    Thank you so much! This really helped me.

  • sheila_m. Community Specialists

    Hi vperes,


    Glad I could help!  


    All the best,

    Sheila M.

  • Megathesaurus Level 1 (0 points)

    The same thing happened to my iPod Nano 6th generation.  I had a warranty on it through Best Buy, and now they don't sell that model anymore.  Everything else on the iPod works amazing, but it ***** that I can't use it as a watch or even to work out (because I can't "wake it up" to change songs).  I checked around the web, and it seems that this Power/Sleep/Wake button has gotten stuck for a whole lot of other people.  See here:


    So if this problem is a manufacturer default and not something that I did, then I think there should have been a recall.  But I understand if there weren't enough people "reporting" the problem, then it didn't warrant one. However, why should I have to pay $75 + shipping to Apple for them to fix a manufacturer's hardware defect?  If I had the teenie tiny tools and the know-how, I would fix that little piece that came unattached to the bigger piece within the internal mechanisms and underneath the Sleep/Wake button, myself.  But I'm not so inclined.  I noticed at  that it is actually not that big a deal to fix, that is, if you know what you're doing and have the correct part.


    Can anyone at all help me with this?  Why is Apple charging so much to fix their own mistake?  If after sending it to them, they say that it was my fault, then I will gladly pay, but I rarely used it outside of the car.  -- Jordy

  • supercalifragilisticoespiralidoso Level 1 (0 points)

    serch at google that

  • basiefan Level 1 (0 points)

    I'm having the same issue. Two of my three buttons broke down in less than 1.5 years. There should have been a recall. They want $65 to fix with a whopping 90 day warranty. What a joke! I'm looking into filing a complaint against Apple. This is totally unfair!

  • Valorie28 Level 1 (0 points)

    I too have the exact same issue with my power button and have had this model<2 years. I have found many threads online to tackle the issue, but hardware is not my expertise. I am not sure what I will do, but it is a little upsetting since most of us take good care of our products. Unfortunately it seems to be a very common problem.

  • shfrom Level 1 (0 points)

    I found a company that will repair the buttons for very cheap

  • Joe_Kess Level 1 (0 points)

    shfrom, thanks for that link. that is an ebay seller with a good rating and good pricing, about $25.

    I have to say that I am not a happy Apple owner. they stopped supporting my 1st gen ipad shortly after purchase, so it doesn't work well. My first ipod nano was recalled by Apple for a battery problem (it was working well at the time). instead of fixing it, they sent the 6th gen as a replacement - leaving me with a couple of cases that would not fit the new one.


    i used the 6th gen lightly and rarely, and now it is broken with an apparently common problem.

  • liviafsousa Level 1 (0 points)

    I had the same problema, and to get worse, I had this problem twice.

    The first time my ipod  was in warranty, so apple gave me another ipod but now I don't have the 1-year warranty anymore.

    Apple should do a recall

  • lorilyso Level 1 (0 points)

    I'm having the same issue. I took mine in yesterday and the least expensive option is $60. It seems I am not the only one with this issue and agree there should be a recall. I've only had it for two years!

  • basiefan Level 1 (0 points)

    My iPod wake button broke within 6 months. Then a year later the volume up button broke. Apple said they would fix it for $60 with a big 90 day warranty. So when it breaks after another 6 months, it would be out of warranty. The bottom line is that these buttons are not designed to withstand daily use. I asked if they could credit me toward the purchase of a newer model. They said I would have to go to the store and find out. I explained that I'm a good Apple customer. I own iPads, Macbooks, iPods. It didn;t really matter. They really screwed up with this iPod. Since I saw SO many people complaining about these buttons breaking, you'd think Apple would take care of the issue and keep their customers happy. But instead, they're trying to milk you for another $60. Total BS. I used this guy for $22.49. He fixed and I had it back in a week.

  • basiefan Level 1 (0 points)

    Apple really screwed up with this unit. I used this guy for repair. He fixed my iPod for $22.49. It took about a week.

  • liviafsousa Level 1 (0 points)



    You helped vperes, could you help me?


    I had the same problem twice, and now I don't have warranty.
    I'm in Brazil and here they don't fix ipod, what I should do?

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