Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Can't access iTunes store from my Mac

Recently installed iTunes version 11, after deleting the previous version I had. (On my MacBook Pro)

Now I'm unable to access the iTunes store. Every time I click on 'iTune Store' the page goes blank. No error message.

Does anybody have the same problem or any advice?


Thanks!

MacBook Pro, Mac OS X (10.6.8)

Posted on Sep 3, 2013 10:20 AM

Reply
Question marked as Best reply

Posted on Sep 5, 2013 12:06 PM

Hi CoraNYC,



Welcome to the Support Communities!


The article below will walk you through the troubleshooting steps for connectivity issues with iTunes:


Can't connect to the iTunes Store

http://support.apple.com/kb/TS1368


iTunes: Advanced iTunes Store troubleshooting

http://support.apple.com/kb/TS3297


I hope this information helps ....

Have a great day!


- Judy

36 replies

Oct 25, 2013 4:49 AM in response to CoraNYC

this is how i solved it:


1- Open iTunes, go to Preferences and than to Parental Control. There, if it's not, you check iTunes Store and Allow Access to iTunes U

Close preferences, quit iTunes, Open iTunes again, do the same as above, uncheck both, and close Preferences.


2- open mac prefences , and click account.

under the main user, there is a new option: apple id

connect with your apple id.

now itunes works fine for me

Nov 14, 2013 10:58 PM in response to Paul.Moss291

I had a similar problem with a blank sscreenshowing when I clicked on "App Store" or "Podcasts" tabs. I was having all kinds of provlems in the iTunes Store in general with content not showing as well as not being able to log into my account.


I'm using a Mac and changing the cookie blocking settings in Safari did the trick for me. Check out this article for details:


http://support.apple.com/kb/TS3388


After changing the cookie settings and quiting Safari I restarted iTunes and everything works.


I ran through everything in this thread and nothing else helped my situation. I hope this helps with some of the problems above.

Nov 16, 2013 12:28 AM in response to Tophand576

maybe try a restart, mine worked, but then wouldn 't load anything from the "app" category. A restart and it works now.


In related iTunes mess, apparently I'm locked out of my iPad because apparenly I don't know my own security questions and have to call in to Apple now and ask them to unlock and/or correct the questions. I know for a fact I didn't enter the wrong answers, ever, but their verification system seems to be just as buggy as everything else in iOs7 and Mavericks😢

Can't access iTunes store from my Mac

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.