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Can't access iTunes store from my Mac

Recently installed iTunes version 11, after deleting the previous version I had. (On my MacBook Pro)

Now I'm unable to access the iTunes store. Every time I click on 'iTune Store' the page goes blank. No error message.

Does anybody have the same problem or any advice?


Thanks!

MacBook Pro, Mac OS X (10.6.8)

Posted on Sep 3, 2013 10:20 AM

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Question marked as Best reply

Posted on Sep 5, 2013 12:06 PM

Hi CoraNYC,



Welcome to the Support Communities!


The article below will walk you through the troubleshooting steps for connectivity issues with iTunes:


Can't connect to the iTunes Store

http://support.apple.com/kb/TS1368


iTunes: Advanced iTunes Store troubleshooting

http://support.apple.com/kb/TS3297


I hope this information helps ....

Have a great day!


- Judy

36 replies

Nov 25, 2013 10:12 AM in response to CoraNYC

Had the same problem.

Tried everything for 2 days, including repairing permissions, erasing files in the library, creating a new user account (there iTunes behaved "normal") and G_d knows what else.

Eventually what solved my problem:

Safari>preferences>privacy>"Block cookies and other website data" was on "Never". Checked "From third parties and advertisers" instead; went to iTunes store signed out of my acct, quit iTunes, restarted iTunes and when I signed in again to my iTunes store, everything went back to normal.

Hope this helps someone who still has some hair left on his/her head... 🙂

Aug 29, 2014 6:47 PM in response to Tophand576

I had this same issue today, and it was so vexing! I tried restarting, reinstalling iTunes, updating my DNS settings, throwing away and rebuilding .plists, and nothing seemed to help. I knew it was a preference/cache-type issue because iTunes worked fine when I created a new user account. Then I figured it out after going through every preference setting in iTunes.


Go to the iTunes menu > Preferences > Advanced tab > Reset iTunes Store cache > and click the Reset cache button.


Voila!


(Hopefully it works for you, too.)

User uploaded file

Can't access iTunes store from my Mac

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