How to uninstall Apple Application Support v. 1.2.1 on a PC or force a new installation of QuickTime

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How to uninstall Apple Application Support v. 1.2.1 on a PC or force a new installation of QuickTime

After running Apple QuickTime for three or more years on my PC running Windows XP, apparently some part of its code became corrupted. Trying to install an updated version of QuickTime, all went well until the new installation was not able uninstall the old version of Apple Application Support, v. 1.2.1.

How can I uninstall the old version of Apple Application Support v. 1.2.1, or, how can I force a new installation of QuickTime without first uninstalling Apple Application Support?

Thanks for your help.

Jim

QuickTime software-OTHER, Windows XP

Posted on Sep 5, 2013 4:37 PM

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Answer 1

Jacumba

Level 4

2,349 points

Sep 5, 2013 5:26 PM in response to chichi52

Jim, C:\Documents and Settings\All Users\Application Data\Apple\Installer Cache is where Apple Application Support is located should you want to delete it, the version you mention is old.

You may be able to first force a new update by going to. C:\ Program Files\Apple Software Update and double clicking on SoftwareUpdate exe

If that doesn't work for you than you would have to remove the old QuickTime msi file. Which is a microsoft installer file. Located in C:\WINDOWS\Installer

If you have any difficulty locating and removing the msi file this link to Windows Installer CleanUp Utillty should help. If not post back.

www.majorgeeks.com/files/details/windows_installer_cleanup_utility.html

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Answer 2

chichi52 Author

Level 1

0 points

Sep 5, 2013 10:15 PM in response to Jacumba

MANY THANKS!!! Your first recommendation, using SoftwareUpdate.exe worked faultlessly. Yes, it did leave the old version of Apple Application Support on the computer, but it does not interfer with the newly installed QuickTime.

Again, thanks not only for the good advice, but also for such a quick response.

Jim

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