Cant download apps because Itunes keeps asking me to verify account info. Does anyone have a work around?

Everytime I try to download an App, it says I have to verify my account information to continue. I have tried verifing, reentering, changing credit card, and changing shipping address. Everytime I input my credit card info and press enter it gos back to account info screen and say to call support. When I call support, the tell me that It might be something with shipping address. No help AT ALL. Does anyone know a work around for this?

iPhone 4

Posted on Sep 8, 2013 12:27 AM

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Posted on Jun 26, 2014 11:25 PM

I Had the same problem.... Turns out, they were trying to charge me charges for in-app purchases that were denied by my debit card. (I only keep a small amount on that card for iTunes/App Store) For whatever reason, they do not immediately charge your credit/debit card when you make an in app purchase... Usually there are two or three at a time charged. However, as you've been credited for in app purchases that are denied by your card, you get this message, which then prevents you from doing any updating or downloading until you give them a payment method that has $$ available to pay the past balance. It's frustrating... If they'd run the charges immediately they'd not have this issue and we'd not get frustrated.....

95 replies
Question marked as Top-ranking reply

Jun 26, 2014 11:25 PM in response to fyreous

I Had the same problem.... Turns out, they were trying to charge me charges for in-app purchases that were denied by my debit card. (I only keep a small amount on that card for iTunes/App Store) For whatever reason, they do not immediately charge your credit/debit card when you make an in app purchase... Usually there are two or three at a time charged. However, as you've been credited for in app purchases that are denied by your card, you get this message, which then prevents you from doing any updating or downloading until you give them a payment method that has $$ available to pay the past balance. It's frustrating... If they'd run the charges immediately they'd not have this issue and we'd not get frustrated.....

Mar 27, 2016 7:13 PM in response to lisafromfrederick

There are normally some hoops you can jump through as you create your iTunes account that workaround the need for a card, otherwise once the account is set up iTunes may still expect you to provide one, which you can subsequently remove. If you don't have or want to use a credit card at this time you can try this method...


  1. Enable the menu bar if needed with Ctrl+B (Applies to Windows only)
  2. Sign out of the iTunes Store from the Store item on the menu bar
  3. Go to iTunes Store home page
  4. Go to Quick Links > Redeem
  5. Sign in with your Apple ID
  6. Go through the screens, accepting the EULA, etc. You should arrive at a Review Payment screen where one of the options is None - select this and continue. You shouldn't actually need to redeem a new voucher/card.


It is worth noting that one of the functions of the registration is to prove you have a valid billing address in the region whose store you are trying to use.


User uploaded file


tt2

Nov 10, 2017 11:18 AM in response to mcolangelo1

There are normally some hoops you can jump through as you create your iTunes account that workaround the need for a payment card or bank account, otherwise once the account is set up the iTunes Store may still expect you to provide one, even if you are obtaining free content or updates, which you can later remove. If you don't have or want to use a credit/debit card at this time you can try this method using iTunes on a computer...


  1. Sign out of the iTunes Store from the Store/Account item on the menu bar
  2. Go to Music > iTunes Store home page
  3. Go to Quick Links > Redeem
  4. Sign in with your Apple ID
  5. Go through the screens, accepting the EULA, etc. You should arrive at a Review Payment screen where one of the options is None - select this and continue. You shouldn't actually need to redeem a new voucher/card.


It is worth noting that one of the functions of the registration is to prove you have a valid billing address in the region whose store you are trying to use. You might also have difficulty selecting None as an option if you have any active subscriptions (see View, change, or cancel your subscriptions - Apple Support), an outstanding debit balance to the iTunes Store, there are unreleased authorization holds on the card (see About payment card authorization holds in the iTunes Store - Apple Support) or you are trying to switch to one regional store while being in a different region. See If you can't choose None when you edit your Apple ID payment information - Apple Support and Payment methods that you can use in the iTunes Store, App Store, and iBooks Store - Apple Support for more details.


tt2

Sep 5, 2017 7:14 AM in response to Nivaldo Veiga

There are normally some hoops you can jump through as you create your iTunes account that workaround the need for a payment card or bank account, otherwise once the account is set up the iTunes Store may still expect you to provide one, even if you are obtaining free content or updates, which you can later remove. If you don't have or want to use a credit/debit card at this time you can try this method using iTunes on a computer...


  1. Sign out of the iTunes Store from the Store/Account item on the menu bar
  2. Go to Music > iTunes Store home page
  3. Go to Quick Links > Redeem
  4. Sign in with your Apple ID
  5. Go through the screens, accepting the EULA, etc. You should arrive at a Review Payment screen where one of the options is None - select this and continue. You shouldn't actually need to redeem a new voucher/card.


It is worth noting that one of the functions of the registration is to prove you have a valid billing address in the region whose store you are trying to use. You might also have difficulty selecting None as an option if you have any active subscriptions (see View, change, or cancel your subscriptions - Apple Support), an outstanding debit balance to the iTunes Store, there are unreleased authorization holds on the card (see About payment card authorization holds in the iTunes Store - Apple Support) or you are trying to switch to one regional store while being in a different region. See If you can't choose None when you edit your Apple ID payment information - Apple Support and Payment methods that you can use in the iTunes Store, App Store, and iBooks Store - Apple Supportfor more details.


tt2

Apr 21, 2015 6:02 PM in response to Roxasclarinet

Make sure you are using a card that is not expired. Also, make sure you are typing in the CCV code correctly.


Go into iTunes on your Computer and click on your name, then on Account Info


Click on Edit Payment Type and make sure that you type in the correct CCV code


After you have done this, on your iPad, sign out of the iTunes & App Store, and then back in again: Settings>iTunes & App Store, click on your ID, then sign out, then sign back in again.


Cheers,


GB

Aug 15, 2015 8:28 PM in response to cantujoe31

  1. On the Home screen, tap Settings.
  2. Tap iTunes & App Store.
  3. Tap your Apple ID.
  4. Tap View Apple ID. You might need to sign in.
    User uploaded file
  5. Tap Payment Information. If you're using Family Sharing, you might not see Payment Information. Tap Family Sharing to see your family organizer's Apple ID.
  6. Change or remove your information. To remove your payment method, select None.
    See what to do if you don't see None or can't select it.
    User uploaded file
  7. Tap Done.

After you change your payment information, the iTunes Store places a temporary authorization hold on your credit card to verify your updated account information.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Cant download apps because Itunes keeps asking me to verify account info. Does anyone have a work around?

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