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Cant download apps because Itunes keeps asking me to verify account info. Does anyone have a work around?

Everytime I try to download an App, it says I have to verify my account information to continue. I have tried verifing, reentering, changing credit card, and changing shipping address. Everytime I input my credit card info and press enter it gos back to account info screen and say to call support. When I call support, the tell me that It might be something with shipping address. No help AT ALL. Does anyone know a work around for this?

iPhone 4

Posted on Sep 8, 2013 12:27 AM

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Posted on Mar 18, 2017 3:57 PM

Im having a similar problem. I just bought an ipod and created a appleid. When i try to sign into itunes & the app store, it tells me "this appleid has not used before. please review your info" so i do, and it doesn't log me in afterwards. Contacted apple and they were useless as always. Have tried everything on this forum, any other suggestions?

95 replies

May 8, 2016 3:05 PM in response to lisafromfrederick

This was my solution eventually:


Made a new Apple ID, logged in with it, deleted the apps which I could no longer update and successfully re-downloaded them through my new Apple ID.


Removing already installed apps is a crucial step, because they remain associated with your old Apple ID, which is essentially blocked if you have an unpaid balance on it.

May 9, 2016 8:39 AM in response to Sandro88

Well, yes - that is how PayPay works. You have to have a card on file with PayPal in order to use it....not sure if the parenthetical note literally means a "credit" card. I'm guessing that if you are using PayPal, Apple would have no way to know what form of payment you are using. That is the point of PayPal - no payment card information is sent to the requester. From PayPal's Privacy Notice page:


Regardless, we will not disclose your credit card number or bank account number to anyone you have paid or who has paid you using PayPal, or with the third parties that offer or use PayPal Services, except with your express permission or if we are required to do so to comply with credit card rules, a subpoena, or other legal process.


Have you tried using a Paypal account with a form of payment other than a Credit Card and had issues?


GB

May 9, 2016 8:51 AM in response to gail from maine

Yes, I've researched the Apple/PayPal angle as well and it can solely be linked to a credit card, at least it is in the Netherlands. Unlike, say, eBay, where I've been using PayPal successfully for years by simply linking it to my bank account number.


Thus far, I can't help but chalk this one up to Apple being difficult for no good reason... again. Luckily, the good outweighs the bad many times over, so it's all good.

Cant download apps because Itunes keeps asking me to verify account info. Does anyone have a work around?

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