Cant download apps because Itunes keeps asking me to verify account info. Does anyone have a work around?

Everytime I try to download an App, it says I have to verify my account information to continue. I have tried verifing, reentering, changing credit card, and changing shipping address. Everytime I input my credit card info and press enter it gos back to account info screen and say to call support. When I call support, the tell me that It might be something with shipping address. No help AT ALL. Does anyone know a work around for this?

iPhone 4

Posted on Sep 8, 2013 12:27 AM

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Question marked as Top-ranking reply

Posted on Jun 26, 2014 11:25 PM

I Had the same problem.... Turns out, they were trying to charge me charges for in-app purchases that were denied by my debit card. (I only keep a small amount on that card for iTunes/App Store) For whatever reason, they do not immediately charge your credit/debit card when you make an in app purchase... Usually there are two or three at a time charged. However, as you've been credited for in app purchases that are denied by your card, you get this message, which then prevents you from doing any updating or downloading until you give them a payment method that has $$ available to pay the past balance. It's frustrating... If they'd run the charges immediately they'd not have this issue and we'd not get frustrated.....

95 replies

Jan 16, 2017 9:50 AM in response to Beenaaaa

If your card is being declined, then you need to speak to your bank. Declined is a result sent back to iTunes from the card issuer when it pings them. Free or not, you have to have a valid payment method or None on your payment info. If you have a card, it is going to be checked.


If you don't see a None option, then see this support article about what to do:


If you can't choose None when you edit your Apple ID payment information - Apple Support


Cheers,


GB

Apr 25, 2017 9:04 PM in response to ZippyO

ZippyO wrote:


Has any of the brilliant minds at Apple replied to this issue yet.

The brilliant minds at Apple do not reply on this forum. This is a user to user technical support forum.


ZippyO wrote:


If I can't resolve this particular issue without having to call up Apple and spend a zillion minutes on something that should not be an issue then I am giving up on Apple. Steve Jobs must be rolling in his grave!!!


Well, it appears that you can't resolve this particular issue without having to call up Apple: iTunes Support WorldWide and for all you know, they may be able to get you fixed up more quickly than it took you to write your post....you won't know until you try, and complaining is certainly not going to magically fix the issue.


And, seriously, the Steve Jobs bit is really getting hackneyed.....


GB

Jun 12, 2017 4:40 PM in response to Kristoff8800

Since multiple problems have been posted on this thread, and since the OP posted their problem almost 4 years ago, and since there have been several suggestions in this thread for resolving said problems, it would be a good idea to read what already has been offered to see if any of the solutions will work for your problem.


If they don't then post back, state what you are specifically experiencing, and what you have tried already, and we will see what we can do to help.


GB

Jul 22, 2017 8:43 AM in response to lisafromfrederick

OK, so try the following:


1. Open your iTunes account on your computer, go to View My Account, scroll to the bottom of the account page, and click the Reset button next to the sentence "Reset all warnings for buying and downloading"


2. Put all of your credit card information in again including your name and address. Make sure that that the name and address you are putting in there matches the name and address on your credit card account. Put in your CVV code and then click Done


3. Now try to purchase again. If you get the a pop-up asking you to click on an option to verify something, click on that option, type in the CVV number again (if that is needed), and then continue. Don't stop the flow - just go with it to the very end to see if you can get to the point where your purchase will go though.


Cheers,


GB

Jul 23, 2017 7:39 AM in response to Brittbrattbee

I tried doing your method a few times, but it didn't work. This started a few weeks ago when I took this gift card off my account (because I used it all) then changed it to none, and it started asking "verification required" since.since I don't have the family thing I don't really know what to do, the billing address and everything is correct, the method you suggested and about everyone else is recommending this is not working for me. Do you know the problem?

Aug 4, 2017 5:24 AM in response to KingEnZo2002

I had a problem, it wouldn't let me do my details in the settings app. When I tried downloading apps it would say verification needed, but my details were right and when I had bought stuff from the App Store I made sure I had the right amount of money, so it couldn't of been an issue with payment errors. Everytime I'd do my details in the settings app it would say invalid payment method or something along those lines anyway. I decided to login into my iCloud online. (You can do this on your phone/iPad, as well as pc) I did my payment details online instead, then went back and downloaded an app and it worked fine. The verification warning had gone. I hope this helps anyone who reads

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Cant download apps because Itunes keeps asking me to verify account info. Does anyone have a work around?

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