Cant download apps because Itunes keeps asking me to verify account info. Does anyone have a work around?

Everytime I try to download an App, it says I have to verify my account information to continue. I have tried verifing, reentering, changing credit card, and changing shipping address. Everytime I input my credit card info and press enter it gos back to account info screen and say to call support. When I call support, the tell me that It might be something with shipping address. No help AT ALL. Does anyone know a work around for this?

iPhone 4

Posted on Sep 8, 2013 12:27 AM

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Question marked as Top-ranking reply

Posted on Jun 26, 2014 11:25 PM

I Had the same problem.... Turns out, they were trying to charge me charges for in-app purchases that were denied by my debit card. (I only keep a small amount on that card for iTunes/App Store) For whatever reason, they do not immediately charge your credit/debit card when you make an in app purchase... Usually there are two or three at a time charged. However, as you've been credited for in app purchases that are denied by your card, you get this message, which then prevents you from doing any updating or downloading until you give them a payment method that has $$ available to pay the past balance. It's frustrating... If they'd run the charges immediately they'd not have this issue and we'd not get frustrated.....

95 replies

May 9, 2016 8:39 AM in response to Sandro88

Well, yes - that is how PayPay works. You have to have a card on file with PayPal in order to use it....not sure if the parenthetical note literally means a "credit" card. I'm guessing that if you are using PayPal, Apple would have no way to know what form of payment you are using. That is the point of PayPal - no payment card information is sent to the requester. From PayPal's Privacy Notice page:


Regardless, we will not disclose your credit card number or bank account number to anyone you have paid or who has paid you using PayPal, or with the third parties that offer or use PayPal Services, except with your express permission or if we are required to do so to comply with credit card rules, a subpoena, or other legal process.


Have you tried using a Paypal account with a form of payment other than a Credit Card and had issues?


GB

May 9, 2016 8:51 AM in response to gail from maine

Yes, I've researched the Apple/PayPal angle as well and it can solely be linked to a credit card, at least it is in the Netherlands. Unlike, say, eBay, where I've been using PayPal successfully for years by simply linking it to my bank account number.


Thus far, I can't help but chalk this one up to Apple being difficult for no good reason... again. Luckily, the good outweighs the bad many times over, so it's all good.

Mar 18, 2017 3:57 PM in response to cantujoe31

Im having a similar problem. I just bought an ipod and created a appleid. When i try to sign into itunes & the app store, it tells me "this appleid has not used before. please review your info" so i do, and it doesn't log me in afterwards. Contacted apple and they were useless as always. Have tried everything on this forum, any other suggestions?

Apr 25, 2017 11:13 AM in response to cantujoe31

Has any of the brilliant minds at Apple replied to this issue yet. I am getting SOOOOOOOOOOOOOO sick and tired of every little thing I try to do in an Apple environment requiring 50 updates and 50 levels of verification. I am SOOOOOOOOOOO close to switching to Samsung and Android that it's not even funny. If I can't resolve this particular issue without having to call up Apple and spend a zillion minutes on something that should not be an issue then I am giving up on Apple. Steve Jobs must be rolling in his grave!!!

Oct 17, 2017 5:46 PM in response to cantujoe31

I’m having a similar problem but when I try to get any app or song from iTunes it tells me I need to sign in even though I’m already signed in. I then press use existing ID and put in my information. Then it goes away and I have to press get again. After that another thing comes up telling me to put it my password so I do that then it goes away. Then I have to press get AGAIN and the first one comes up.

Nov 7, 2017 12:05 PM in response to Pulse8theGod

Pulse8theGod wrote:


They do that to charge you on purchases you haven't made. In hopes you won't notice later or becomes a issue you over look in the case it only a couple dollars. They make more money this way. Don't continue to be a apple consumer there ripping u off more then most compared to other brands.


Are you delusional? If you are going to make outrageous charges like that, then you'd better back them up with proof, and not just your paranoid statements. It's called defamation. Look it up.


GB

Nov 20, 2017 12:14 PM in response to cantujoe31

The same thing is happening to me. Every time I try to get an app it asks me to verify. So I tried to sign out of my account and sign back in but it still didn’t work I just keep asking me (also may I just say that I’ve only ever bought free apps) I still don’t know what the problem is but I’ve just given up if you ever find out what the problem is please tell me.

Nov 28, 2017 8:07 PM in response to Julie.rdv

I’m having the same problem now that I got a new phone. I can download free apps and purchase apps on my iPad, but I cannot do any of that on my new phone. I keep getting asked for my Apple ID password. What the heck is the problem? I’ve changed my Apple ID password, I’ve checked my payment info and even changed it to a different card. I’ve signed out and back into iTunes, I’ve shut my phone off and turned it back on, but NOTHING is making it work. Getting irritated!

Jan 12, 2018 2:14 AM in response to StarGazed0123

Hello, I'm having the same issue. My case start like this, I just bought an in-app purchase in one app. After making the purchase in about ten minutes, I just uninstalled it as I found the app not interesting to keep on the phone anymore, and immediately looking for a new app with similar function. After trying to download the new app, the pop up message asking to update the billing info appear. I have done everything I could to settle this problem including signing out, change the debit card and even reset the setting, yet the problem still there. Another problem is that I could not even reinstalled the purchased app that caused the problem. I realized that the payment for in-app purchase did not happen since there is no deduction in my account bank. So how to solve the payment? Any idea. Please help since I cannot even update my apps and install a new one.

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Cant download apps because Itunes keeps asking me to verify account info. Does anyone have a work around?

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