Appstore loads very slow and crashing after a minute. Why?
Appstore crashing very frequently.
MacBook Pro, OS X Mountain Lion (10.8.4)
Apple Event: May 7th at 7 am PT
Appstore crashing very frequently.
MacBook Pro, OS X Mountain Lion (10.8.4)
Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
Step 1
Make sure the title of the Console window is All Messages. If it isn't, select All Messages from the SYSTEM LOG QUERIES menu on the left. If you don't see that menu, select
View ▹ Show Log List
from the menu bar.
Enter the name of the crashed application or process in the Filter text field. Select the messages from the time of the last crash, if any. Copy them to the Clipboard (command-C). Paste into a reply to this message (command-V).
When posting a log extract, be selective. In most cases, a few dozen lines are more than enough.
Please do not indiscriminately dump thousands of lines from the log into this discussion.
Important: Some private information, such as your name, may appear in the log. Anonymize before posting.
Step 2
In the Console window, look under User Diagnostic Reports for crash reports related to the crashed process. The report name starts with the name of the process, and ends with ".crash". Select the most recent report and post the entire contents — again, the text, not a screenshot. In the interest of privacy, I suggest that, before posting, you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header of the report, if it’s present (it may not be.) Please don’t post shutdownStall, spin, or hang logs — they're very long and not helpful.
From System Log:
************************************************
09/09/13 11:17:50.733 AM com.apple.launchd.peruser.502[131]: ([0x0-0x15a15a].com.apple.appstore[1464]) Job appears to have crashed: Abort trap: 6
09/09/13 11:41:28.698 AM com.apple.launchd.peruser.502[131]: ([0x0-0x18f18f].com.apple.appstore[1612]) Job appears to have crashed: Abort trap: 6
09/09/13 11:44:17.787 AM com.apple.launchd.peruser.502[131]: ([0x0-0x19a19a].com.apple.appstore[1643]) Job appears to have crashed: Abort trap: 6
**************************************************
From .crash reports
Exception Type: EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000
Application Specific Information:
*** Terminating app due to uncaught exception 'NSInvalidArgumentException', reason: '*** -[__NSPlaceholderDictionary initWithObjects:forKeys:count:]: attempt to insert nil object from objects[0]'
terminate called throwing an exception
abort() called
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 libsystem_kernel.dylib 0x00007fff81502212 __pthread_kill + 10
1 libsystem_c.dylib 0x00007fff82685b54 pthread_kill + 90
2 libsystem_c.dylib 0x00007fff826c9dce abort + 143
3 libc++abi.dylib 0x00007fff8a22a9eb abort_message + 257
4 libc++abi.dylib 0x00007fff8a22839a default_terminate() + 28
5 libobjc.A.dylib 0x00007fff82b54873 _objc_terminate() + 91
6 libc++.1.dylib 0x00007fff842878fe std::terminate() + 20
7 libobjc.A.dylib 0x00007fff82b545de objc_terminate + 9
8 libdispatch.dylib 0x00007fff8cd500ca _dispatch_client_callout + 28
9 libdispatch.dylib 0x00007fff8cd550c8 _dispatch_main_queue_callback_4CF + 275
10 com.apple.CoreFoundation 0x00007fff83a52b4c __CFRunLoopRun + 1644
11 com.apple.CoreFoundation 0x00007fff83a520e2 CFRunLoopRunSpecific + 290
12 com.apple.HIToolbox 0x00007fff89590eb4 RunCurrentEventLoopInMode + 209
13 com.apple.HIToolbox 0x00007fff89590c52 ReceiveNextEventCommon + 356
14 com.apple.HIToolbox 0x00007fff89590ae3 BlockUntilNextEventMatchingListInMode + 62
15 com.apple.AppKit 0x00007fff8aac5533 _DPSNextEvent + 685
16 com.apple.AppKit 0x00007fff8aac4df2 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 128
17 com.apple.AppKit 0x00007fff8aabc1a3 -[NSApplication run] + 517
18 com.apple.AppKit 0x00007fff8aa60bd6 NSApplicationMain + 869
19 com.apple.appstore 0x000000010e795a24 0x10e794000 + 6692
Please read this whole message before doing anything.
This procedure is a test, not a solution. Don’t be disappointed when you find that nothing has changed after you complete it.
Step 1
The purpose of this step is to determine whether the problem is localized to your user account.
Enable guest logins* and log in as Guest. Don't use the Safari-only “Guest User” login created by “Find My Mac.”
While logged in as Guest, you won’t have access to any of your personal files or settings. Applications will behave as if you were running them for the first time. Don’t be alarmed by this; it’s normal. If you need any passwords or other personal data in order to complete the test, memorize, print, or write them down before you begin.
Test while logged in as Guest. Same problem?
After testing, log out of the guest account and, in your own account, disable it if you wish. Any files you created in the guest account will be deleted automatically when you log out of it.
*Note: If you’ve activated “Find My Mac” or FileVault, then you can’t enable the Guest account. The “Guest User” login created by “Find My Mac” is not the same. Create a new account in which to test, and delete it, including its home folder, after testing.
Step 2
The purpose of this step is to determine whether the problem is caused by third-party system modifications that load automatically at startup or login, by a peripheral device, or by corruption of certain system caches.
Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards. Boot in safe mode and log in to the account with the problem. Note: If FileVault is enabled on some models, or if a firmware password is set, or if the boot volume is a software RAID, you can’t do this. Ask for further instructions.
Safe mode is much slower to boot and run than normal, and some things won’t work at all, including sound output and Wi-Fi on certain iMacs. The next normal boot may also be somewhat slow.
The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
Test while in safe mode. Same problem?
After testing, reboot as usual (i.e., not in safe mode) and verify that you still have the problem. Post the results of steps 1 and 2.
Appstore loads very slow and crashing after a minute. Why?