in-app vs 3rd party service purchases for call center

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Level 1

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in-app vs 3rd party service purchases for call center

Dear Support

I am creating a service that gives an opportunity for a user to have audio / video consultation with a specialist sitting in my real-world call-center. My service has a web interface as well with the same functionality as the mobile app.

To be able to get a consultation user should buy "consultations" from either mobile app or website. Consultations purchased from web should be available in application for the same user and vice versa. So basically mobile application is just an extension of my business.

Could you please advice should I use in-app or external payment gate in mobile app ?

Posted on Sep 11, 2013 1:39 AM

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Answer 1

msuper69

Level 6

8,689 points

Sep 11, 2013 2:14 AM in response to aasmbat

aasmbat wrote:

Dear Support

My service has a web interface as well with the same functionality as the mobile app.

Then an app isn't necessary according to the App Store Review Guidelines

https://developer.apple.com/appstore/resources/approval/guidelines.html#function ality

2.12 Apps that are not very useful, unique, are simply web sites bundled as Apps, or do not provide any lasting entertainment value may be rejected.

The guideline does say "may" but your reason for having an app seems a bit weak.

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