Email messages disappear from Mail.

I have an iCloud (me.com) email account and 4 other non-iCloud email accounts. Today, more than 100 emails disappeared from my inbox. I did not delete them. I have not had this problem with any of my non-iClound email accounts - only this one, and it has happened before. I am using all the latest software and OS. Is there a solution to this? From reading other posts, it appears that Apple either doesn't know this problem exists or is ingnoring it. I'm on the verge of getting rid of the Mac Mail altogether and using something more reliable. HEY APPLE...ARE YOU READING THIS???

Mail-OTHER, OS X Mountain Lion (10.8.4)

Posted on Sep 11, 2013 6:13 PM

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Posted on Sep 18, 2017 9:53 PM

I solved the problem setting "mail days to sync" to "no limit" in the relevant mail account settings in the mail section settings.

Doing so they immediately appear in your mail folders.

I also noticed that gmail accounts do not have any settings like that and for this reason I have never experienced a mail loss in my gmail account.

24 replies

Feb 5, 2014 3:07 PM in response to editionperiodicals

editionperiodicals wrote:


I too use Mail and SpamSieve – on Mavericks. Today I had the unnerving experience of seeing an email which I knew had two large PDFs attached, from a profesional address that has sent me dozens of similar emails, drop into my inbox and then disappear within a couple of seconds. It is nowhere to be found, neither the SpamSieve spam box nor the regular mail spam folder, not via a very thorough global search of the engtire computer and linked strorage. When I asked for the mail to be sent again, to a differne t email address coming into the same Mail installation, exactly the same thing happened. Thank heaven for WeTransfer.

I doubt very much that this is an "Apple problem" as it involves British Telecom; SpamSieve; Apple and dozens of other programs/factors etc. But it does happen; and I have seen it happen.

I don't represent SpamSieve, but I'm 99% sure that SpamSieve is not even capable of deleting messages. All SpamSieve can do is move messages from one location to another. So, if a message has literally disappeared, it's almost certainly not the fault of SpamSieve. :-)


Be sure to try Mail.app's search box (making sure it's searching "All" mailboxes), and also try a Spotlight search, for good measure.


Also, Apple has acknowledged issues with Mail.app in Mavericks (which may or may not be related to your issue, but is worth noting):


http://appleinsider.com/articles/14/02/03/apple-addresses-os-x-mail-problems-off ers-stopgap-workaround

Apr 3, 2014 10:08 AM in response to Jer65

OK. Finally an answer that worked. For me anyway. So I have a mac and a pc. I have been getting the same emails for 10 years. Same account. Now my pc started a problem where I couldent send out emails. A friend came over and changed the pc from a IMAP to a POP and again I can send emails. But my mac mail is still a IMAP.

You see my mac was setup as a IMAP email. The IMAP is set to sync up with the email server (webmail) and my pc was set up as a POP email. What the POP email was doing was pulling the emails off the webmail and not leaving a copy on the server. So when the IMAP went to sync up to the webmail, there was no longer mail there. So that is why I was seeing my emails for a few seconds but then the POP mail would pull the mail off the server (webmail) essentially taking the email off of the IMAP as well.

So My problem was that both my pc and mac have to both be set to IMAP.

So, if you have more than one mac or pc, check that they are still set to a IMAP account.

I hope this is your problem and you get a fix as soon as I did.


Good Luck.

Johnny


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Email messages disappear from Mail.

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