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Level 1

14 points

Email messages disappear from Mail.

I have an iCloud (me.com) email account and 4 other non-iCloud email accounts. Today, more than 100 emails disappeared from my inbox. I did not delete them. I have not had this problem with any of my non-iClound email accounts - only this one, and it has happened before. I am using all the latest software and OS. Is there a solution to this? From reading other posts, it appears that Apple either doesn't know this problem exists or is ingnoring it. I'm on the verge of getting rid of the Mac Mail altogether and using something more reliable. HEY APPLE...ARE YOU READING THIS???

Mail-OTHER, OS X Mountain Lion (10.8.4)

Posted on Sep 11, 2013 6:13 PM

24 replies

Eric Root

Level 10

684,117 points

Feb 18, 2014 12:52 PM in response to Samadafish

Two things can try.

Try rebuilding the mailbox. This can take awhile if you have a lot of mail.

Rebuild mailbox

Try re-indexing the mailbox. This can take awhile if you have a lot of mail.

Reindex messages

Apr 3, 2014 8:17 AM in response to Jer65

Woke up this am and have the same. Emails dissapering seconds after they arrive and nowhere to be found. Anyone find a answer to this?

Thanks.

Apr 3, 2014 9:47 AM in response to johnnykackkackie

After upgrading to the latest version of mavericks I haven't had anymore email problems

Apr 3, 2014 10:08 AM in response to Jer65

OK. Finally an answer that worked. For me anyway. So I have a mac and a pc. I have been getting the same emails for 10 years. Same account. Now my pc started a problem where I couldent send out emails. A friend came over and changed the pc from a IMAP to a POP and again I can send emails. But my mac mail is still a IMAP.

You see my mac was setup as a IMAP email. The IMAP is set to sync up with the email server (webmail) and my pc was set up as a POP email. What the POP email was doing was pulling the emails off the webmail and not leaving a copy on the server. So when the IMAP went to sync up to the webmail, there was no longer mail there. So that is why I was seeing my emails for a few seconds but then the POP mail would pull the mail off the server (webmail) essentially taking the email off of the IMAP as well.

So My problem was that both my pc and mac have to both be set to IMAP.

So, if you have more than one mac or pc, check that they are still set to a IMAP account.

I hope this is your problem and you get a fix as soon as I did.

Good Luck.

Johnny

Nov 29, 2016 1:17 PM in response to Eric Root

Thank you Thank you Thank you. Just had 10+ years of emails disappear thanks to my web hosting tech support team and the rebuild trick got them back.

Eric Root

Level 10

684,117 points

Nov 30, 2016 8:37 AM in response to psofpaper

You are welcome.

pideja

Level 1

8 points

Feb 8, 2017 9:06 AM in response to William Lloyd

It happens to me all the time! As soon as some messages arrive they are zapped and no trace is left.

Lucky, my mail accounts are linked to Outlook 2011 on my MacPro desktop. There is no problem there.

griffot

Level 1

8 points

Sep 24, 2017 5:27 PM in response to Barto89it

That's great but where exactly is 'mail days to sync'? I can't find it preferences.

jpsmnp

Level 1

12 points

Oct 11, 2017 6:21 AM in response to Syncopator

Wow. That was sure a healthy dose of sarcasm, it worked like a charm, all my e-mails are back just like magic.

Email messages disappear from Mail.