iPhone 5 No Service Issue
I posted this in the ATT forums but haven’t heard back. Thought I would give it a shot here.
Short story – has anyone with an iPhone 5 had “No Service” issues with ATT and been able to fix it?
Long story – A couple of months ago they upgraded the towers to LTE and now the service is horrible. Whenever my phone switches between LTE, 4G, and E it goes No Service first. It is constantly switching so I cannot complete a phone call lasting longer than a minute. It will also sit in No Service for extended periods since the tower upgrade. I am the only one in the house with an iPhone 5. The other phones are not experiencing this issue.
Has anyone had a similar problem? How did you fix it?
I have called multiple times. I have emailed. I have chatted. I have received no help on this issue. A member of my family plan called them yesterday about this issue. They said they would call me back on her phone at 7 to troubleshoot my phone. They never did call.
Additionally, I have other problems since the “upgrades.” The data usage is way off. I have used a data counter and ATT is claiming I’m using considerably more than my counter shows. I have tried to get credits for this but they say we will give you credits after we fix the phone. They never fix the phone though so I never get the credits. It’s like some weird Kafkaesque Catch-22.
I am really so sick of the whole situation that I just want to switch to a different carrier. I don’t want the cancellation fees though and I want to port my numbers. I would think I wouldn’t be subjected to the fees because the service doesn’t work, but I’m sure there is some weird catch to that as well.
Thanks for any help
iPhone 5, iOS 6.1.4