iPhone 5 No Service Issue

I posted this in the ATT forums but haven’t heard back. Thought I would give it a shot here.

Short story – has anyone with an iPhone 5 had “No Service” issues with ATT and been able to fix it?

Long story – A couple of months ago they upgraded the towers to LTE and now the service is horrible. Whenever my phone switches between LTE, 4G, and E it goes No Service first. It is constantly switching so I cannot complete a phone call lasting longer than a minute. It will also sit in No Service for extended periods since the tower upgrade. I am the only one in the house with an iPhone 5. The other phones are not experiencing this issue.

Has anyone had a similar problem? How did you fix it?

I have called multiple times. I have emailed. I have chatted. I have received no help on this issue. A member of my family plan called them yesterday about this issue. They said they would call me back on her phone at 7 to troubleshoot my phone. They never did call.

Additionally, I have other problems since the “upgrades.” The data usage is way off. I have used a data counter and ATT is claiming I’m using considerably more than my counter shows. I have tried to get credits for this but they say we will give you credits after we fix the phone. They never fix the phone though so I never get the credits. It’s like some weird Kafkaesque Catch-22.

I am really so sick of the whole situation that I just want to switch to a different carrier. I don’t want the cancellation fees though and I want to port my numbers. I would think I wouldn’t be subjected to the fees because the service doesn’t work, but I’m sure there is some weird catch to that as well.

Thanks for any help

iPhone 5, iOS 6.1.4

Posted on Sep 13, 2013 11:00 AM

18 replies

Wolfie01

Level 1

4 points

Nov 18, 2013 3:48 AM in response to bradkris

I am having the exact same no service issue. I am have tmobile and just read a bunch of posts on the verizon site also. So I know it's not a carrier issue. It is very frustrating. I have done all steps other than the iTunes reset. The only thing that has worked for me temporary is calling my carrier and doing a network reset while the reset my network connection from their end. But this only works for a few days. I first noticed the problem after the ios 7 update. Please keep the suggestions coming and maybe Apple with come up with a fix for this.

yl-revo

Level 1

0 points

Feb 5, 2014 8:32 PM in response to bradkris

I hv noticed this problem since I upgraded to LTE setting by Maxis but it's not that frequent. Last week, the iPhone 5 decided keep searching for network (it was sitting on the table doing nothing when this happen). I hv changed the SIM card, restore the phone as told by Apple support, tried the airplane mode, reset network settings, bla bla bla...if I turn on cellular data, it does not want to connect to mobile network at all. Keeping it off, I still can get on and off connection. Phone problem or operator problem? Btw, went to warranty centre, was told that my warranty void because of a little scratches on my phone.

May 20, 2014 5:37 AM in response to bradkris

If you Turn off LTE, (settings>general..) your phone should pick up a signal, since it will have to find an alternate way to send/receive data. I know it's a pain, but it works for me. I hope it helps you all.

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iPhone 5 No Service Issue