Previous 1 2 Next 28 Replies Latest reply: Oct 11, 2013 2:44 AM by rambler1941
abombaci Level 2 Level 2 (250 points)

   It's only doing it on one app and it goes on spins endlessly until I force quit it and then I get the report. Here's how it started. I opened up (system preferences) and went to the desktop/screensaver app in system preferences and started looking at the desktop wallpapers. Then I noticed in the left pane that iPhoto showed up. I don't know or not if you can use a photo from iPhoto to set as a desktop wallpaper but here's where the problem started.

 

   In iPhoto I don't have not one photo since it showed up in the left pane for desktop I saw one of the movies I purchased off of iTunes and clicked on that to see what it would do. I was wondering why iPhoto was showing up for desktop choices in that app. Right after that the beach ball of death came on and never stop spinning.

 

   Where all the desktop wallpapers were is now a blank screen and all desktop wallpapers are gone and the screen is totally white and the beach ball spins and on the screen where all the wallpapers were it says (loading images) but never loads anything and the beach ball never stops spinning and I to force quite (system preferences) and I cant even go to the upper left hand corner of the browser to force quit it because the beach ball keeps spinning even when I try to put my pointer in the upper left hand corner to force quit on system preferences it won't let me do it from the upper left, I have to force quit it from system preferences icon (on the dock) then a report comes up that's sent to Apple.

 

   I restarted the computer and opened up system preferences again and when I clicked on the backround and screensavers app it did it again. So I force quite again and keeps doing it and is a permanent problem just on that one app. And the screen is still blank with no wallpapers and says loading images right after I clicked that one time on iPhoto and the movie I rented showed up that went it first started. Now permenant. Blank screen with none of the wallpapers and beach ball of death. Any idea.

 

   I went to that Kamp's page and don't understand most of it. So don't bother sending me there. Furthermore I have a brand new mid 2012 Mac and don't have a disc for Apple diagnostics nor do I know how to clean out the cache. I reset Safari but that doesn't do nothing. This happened right after I clicked on that movie. Now I have no wallpapers on the desktop tab. A couple hours earlier I did a software update to Mountain Lion !0.8.5 This update came out last night. Thursday.

 

  Thanks for your responses. It only does this on this one app now.


MacBook Pro (15-inch Mid 2012), OS X Mountain Lion (10.8.5)
  • Carolyn Samit Level 10 Level 10 (100,440 points)

    Sounds like the startup disk needs repairing ...

     

     

    Launch Disk Utility located in HD > Applications > Utilities

     

    Select the startup disk on the left then select the First Aid tab.

     

    Click:  Verify Disk  (not Verify Disk Permissions)

     

    If the disk needs repairing, restart your Mac while holding down the Command + R keys. From there you can access the built in utilities in OS X Recovery to repair the startup disk.

     

    Be aware, OS X Recovery requires a high speed broadband connection.

     

    And backup all your important files before repairing or restoring OS X just in case.

  • abombaci Level 2 Level 2 (250 points)

       We already did that Carol. Verified and repaired. Didn't help. When I verified it said the partition maps seems to be OK. I verified and repaired both the startup disk and also the solid state drive. Both said everything seems to be OK. So nothing there.

     

       Also did the permissions thing and nothing there either.

     

       My Mac is brand new mid 2012 (non retina) with top specs maxed out 2.7GHz and 512 solid state drive. 16 gig so not by any means low on memory and I've only got some iTunes songs on it. Only using about 34 gigs as of now. No othe files, documents, no pictures just music.

  • rack0 tack0 Level 4 Level 4 (2,595 points)

    Have alook at this, if you use the terminal be careful you don't remove anything else but the plist. you could do this through the finder window if you are not confident with treminal commands.

     

    https://discussions.apple.com/thread/4148836?start=0&tstart=0

     

    If you use Finder use the Go to Folder in the GO menu on the menu bar of Finder. Type in or copy and paste:-

     

    ~/Library/Preferences

     

    In this folder you will find the com.apple.screensaver.plist

     

    Move that to the desk top and either log off then on to your account or restart your computer. The screensaver.plist will be remade in default parameters and hopefully you will be able to set the screen saver to your choice again.

  • abombaci Level 2 Level 2 (250 points)

    Thanks Rack,

     

       It sound positive like it's going to work just by the way your talking and the page you referred me to. I'm currently not at home right now and on a library computer but (stay-tuned) till tonight when I get home and try this. Then I'll post back with the outcome!

     

      And when I say the wallpapers all vanished I'm not talking about any wallpapers that I've chosen that I've added or choosed. These are the default wallpapers that you get with the Mac. I'm on Galaxy on my desktop now but the default Mac wallpapers are blank. I also have no photos in iPhoto so I don't know why that showed up in the pane. I guess if you had a photo you could use that as a wallpaper but the movie with Jimmy Page of Zepplin showed up (It Might Get Loud) and I thought whats this doing showing up in here? So right after I click on that I thought maybe it was going to bring up the artwork for the (It MIght Get Loud movie) that I have in iTunes.

     

       But all it did was start the blank screen and the beach ball of death! Ha!

  • Eric Root Level 8 Level 8 (39,020 points)

    Do a backup, using either Time Machine or a cloning program, to ensure files/data can be recovered. Two backups are better than one.

     

    Try setting up another admin user account to see if the same problem continues. If Back-to-My Mac is selected in System Preferences, the Guest account will not work. The intent is to see if it is specific to one account or a system wide problem. This account can be deleted later.

     

    Isolating an issue by using another user account

     

    If the problem is still there, try booting into the Safe Mode.  Disconnect all peripherals except those needed for the test. Shut down the computer and then power it back up. Immediately after hearing the startup chime, hold down the shift key and continue to hold it until the gray Apple icon and a progress bar appear. The boot up is significantly slower than normal. This will reset some caches, forces a directory check, and disables all startup and login items, among other things. When you reboot normally, the initial reboot may be slower than normal. If the system operates normally, there may be 3rd party applications which are causing a problem. Try deleting/disabling the third party applications after a restart by using the application uninstaller. For each disable/delete, you will need to restart if you don't do them all at once.

                   

    Safe Mode

     

    Safe Mode - About

  • abombaci Level 2 Level 2 (250 points)

       The only thing I've ever installed on it is Adobe Flash Player. I do have Time Machine Backups dating all the way back to November 4, 2012  Do you think if I went into Time Machine before the problem happened and clicked on that (com.apple.screensaver.plist) file before the problem happend and then restored from Time Machine that that would fix it?

     

       I'm turned off by creating another user account as I'm afraid that's gong to mess something else up like I won't be able to log in to something. Isn't that where you have to create a new Apple ID?

     

       In System Preferences under Users and Groups I have no items to automatically start up at login. This also slows the computer down. I have guest account sharing only but don't use a guest account. It's there but I don't use it. It was created by itself.

  • rack0 tack0 Level 4 Level 4 (2,595 points)

    You could use that file if you can find it in Time Machine, before doing that you could try another account like Eric suggests, if the new account works OK the plist will have a good chance of curing it.

     

    Hi Eric,

    It is a failing I have, I expect everyone to have backups but unfortunaley it is not alsways the case. I keep two clones and two TM, perhaps a bit paranoid.

     

    regards

  • Linc Davis Level 10 Level 10 (173,960 points)

    First follow the instructions in this support article.

    If an iPhoto or Aperture library is the source of your desktop pictures, it may need to be rebuilt, or you may need to update the application to the latest version.

    Otherwise, continue as below.

    Back up all data.

       

    In the Finder, hold down the option key and select

      

    Go Library

      

    from the menu bar. From the Library folder, delete the following item, if it exists: 

     

    • Caches/com.apple.systempreferences

     

    and move the following item to the Desktop:

     

    • Preferences/com.apple.desktop.plist

     

    Launch System Preferences and test. If you still have the issue, put the item on the Desktop back where it came from and post again. Otherwise, delete the item.

  • Eric Root Level 8 Level 8 (39,020 points)

    No, you do not have to create a new Apple ID. You add the account in System Preferences/Users & Groups. It can be deleted later. It should have no affect on anything else on your computer - just a simple software troubleshooting tool.

     

    rackO tackO - I only have 3 backups - 2 Time Machine and a clone. Contemplating 2nd clone.

  • abombaci Level 2 Level 2 (250 points)

    Hi Linc. It worked but there's a catch! It all started working again and the Mac default wallpapers all reappeared again and I could set any wallpaper.

     

       Now here's what's triggering it. I set up iCloud and that set up photo stream and so on etc. In the left pane under the desktop tab with the wallpapers, now in the left pane iphoto shows up as a list and has everything like events, places, flagged, last 12 months (all the stuff you would see if you had iPhoto open)

     

       I don't have anything (any pictures in iPhoto, Nothing!) There something showing up in that list which is one of the extras from one of the movies I have in my iTunes. I don't even have that in iPhoto. That doesn't belong there. I clicked on everything under iPhoto in the left desktop tab pane and the second I clicked on that (It Might Get Loud Extras) it started the ball spinning again. This started all over again. Like I said in the real iPhoto I have not any pictures under any heading and this movie doesn't even appear when iPhoto is opened. Why is this movie extra in iTunes showing up in the list in the desktop tab in preferences wallpapers?

     

      I fixed it again then I clicked on that movie again and that screwed it up again. I have in that pane all the things that you would normally see in iPhoto but that movie I don't even have in iPhoto and it's showing up with the rest of the things like events, places, last 12 months (you get the picture)?

     

      That doesn't belong there and I don't even have that iTunes movie extra even with iPhoto open so what is a movie extra doing mixed in with the iphoto source list in the preferences under desktop? I double click on everything iPhoto and since I have nothing in iPhoto nothing happened, when I clicked on that movie extra that doesn't belong there. That's when the ball started rolling again and the screen went blank. Right now it's fixed as long as I don't click on that one movie extra.

     

      I can't delete it out of there either. Would you know what's up with this? The problem is fixed as long as I don't click on a movie extra that I have in my iTunes that is mixed in there. Once that's clicked the ball of death and blank screen returns.

     

      I also tried Racko's method and it didn't work. See above post. The screensave file recreated and came back with (lockfile) after it. Before it wasn't a lockfile. just com.apple. screensaver plist. Now it's recreated as (com.apple.screensaver.plist lockfile. Don't know what happened there.

  • abombaci Level 2 Level 2 (250 points)

    Hi Racko see where I posted to Link Davis above.

     

    The file Linc told me to move out to the desktop was com.apple. desktop.plist it did work but there's a catch

     

    Your method woudn't work for me and when you said the com.apple.screensaver.plist file would recreate it did however it came back with (lockfile after it) and I remember it as

     

    com.apple.screensaver.plist

     

    Now it came back as (com.apple.screensaver.plist lockfile)

     

    It does make more sense to use the desktop.plist like Linc mentioned because it's under the desktop tab not the screensaver tab.

     

    See below where I posted back to Linc on what's going on here. There a movie extra mixed in with iPhoto not when iPhoto the app is opened but iPhoto under the desktop tab in Desktop and Screensaver pref.

  • rack0 tack0 Level 4 Level 4 (2,595 points)

    Fair enough, it had a good chance of being a plist file, Linc knows much more than I do about Macs so I will leave it with you both. Glad you have it working, I am sure you will get the iTunes movie extra problem fixed.

  • abombaci Level 2 Level 2 (250 points)

    Hey Rack,

     

      I apologize but the you had the wrong file it wasn't the screensaver plist, it was desktop plist which was the correct one that Linc gave me.

     

      I wanted to let you know I went back in Time Machine and looked it up back in time. It turns out the (com. apple.screensaver.plist (LOCKFILE) was always there. I told you that the file you gave me the (apple.screensaver.plist) file came back as a lockfile but I went all the way back to Novermber 14th 2012 and this (com.apple.screensaver.plist (LOCKFILE) has always been there.

     

      What didn't happen was the com.apple.screensaver.plist file never re-created (the one you were telling me about) and I had to get it back by restore it through Time Machine.

     

      So turns out there's 2 files

     

    com.apple.screensaver.plist (I had to recover back through Time Machine)

     

    com.apple.screensaver.plist (LOCKFILE) I found out was always there because I went back in time and I though the file you gave me came back with a lockfile added to it but there's actually 2 screensaver files.

     

      What's happened is that in (desktop & screensavers pref) you should have given me the desktop plist because that's where the problem is not the screensaver.

     

    What's happened is that in the left pane even though I never used iPhoto and don't have any picture on it. It's features (the source pane) like on the app shows up in desktop in case you want to add pictures even if you've never used iPhotos as a desktop the souce list like on the app is automatically put there either by iCloud or maybe by a system update even if you never used iPhoto. I opened the app before but don't even have a digital camera.

     

      Well anyways here's whats triggering the problem. Like in the App the pref has the iPhoto source list on the left hand side pane.

     

    Events

    Places

    Last Import

    It might get loud extras WHAT???????????????? This is the killer. An iTunes Movie is being mixed in with the source list. I clicked on events, places, faces, last import etc. etc and since I have nothing in iPhoto it didn't do anything but the second I clicked on It might get loud extras the ball started spinning again and it said (looking for image) and all the default Mac wallpapers went off the screen and the ball started spinning and the screen said again looking for image.

     

       The ball is probably spinning forever because it's looking for an image probably in iTunes when it's actually not finding anything and spinning forever because this stupid movie is mixed in with iPhoto and it can't find the image because the movie art is in iTunes so therefore it keeps looking forever.

     

       Something definitely mixed up here. This movie shoudn't be part of the iPhoto source list mixed in with events, places, faces and well you know what I mean. so since I don't even use iPhoto when I clicked on all the other things it did nothing but when I clicked on this movie (which should never be mixed in there in the first place) naturally it started the ball of death again. So I forced quit and started to fix it again. Now as long as I don't click that movie I'm OK.

     

       The thing to figure out now is what is that movie doing there when it's not supposed to be there and how do I get rid of it?

     

       I tried to delete it but I can't.

     

       Thanks for your help anyways. So now it works but there's a secondary problem of having movie extra mixed in my iphoto source list. This is one big mix up and now I have to figure out how to get rid of that.

     

      That movie shouldn't even be there. It's not even there when I open the iPhoto app.

     

       Do me a favor would you? Go to that location you gave me and let me know and confirm to me that there are 2 screensaver files one without Lockfile and one with locfile at the end would you please. Check that up for me on your computer and get back to me on that OK?, Thanks!

     

      Thanks!

  • Linc Davis Level 10 Level 10 (173,960 points)

    Please post a screenshot that shows what you mean. Be careful not to include any private information.

    Start a reply to this message. Click the camera icon in the toolbar of the editing window and select the image file to upload it. You can also include text in the reply.

Previous 1 2 Next