TS4088 ....passed the 3 year limit

Question

Level 1

20 points

TS4088 ....passed the 3 year limit

Hi guys. I know some of the guys here have had theirs replaced even after the 3 yrs Apple has given to replace the logic board. What did you do to get Apple to own up to their mistake? Mine is 2 months over their 3 yrs and they're NOT covering it. 😟

Ideally, what Apple should really do is write an email to all that had bought the 2010 MBP 6,2 and inform them of their production mess-up. I've registered my machine so why can't they have informed me. I wouldn't have thought it may have been just a software issue that an update will eventually resolve. They knew it was going to fail; i think it would have been fair to communicate that to the buyers even after the fact. 😠

MacBook Pro, OS X Mountain Lion (10.8.5), hires screen + non-glossy option

Posted on Sep 15, 2013 11:48 PM

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Answer 1

Sep 15, 2013 11:55 PM in response to peachy MBP

No one from Apple here - we're users, just like you, and can't really even guess why they choose to do what they choose to do.

If I were you, I would print out the Knowledge Base article and return it and you machine into your local Apple Store and plead with the store manager. Two months past you date of purchase is not that much - other users here have been in the same predicament and have had their logic boards replaced.

It's worth a chance...

Clinton

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Answer 2

peachy MBP Author

Level 1

20 points

Sep 16, 2013 12:42 AM in response to clintonfrombirmingham

I've already been to two apple stores. the first AS i went back twice. the first time when they diagnosed it has failed and they will replace it and 2nd when i was trying to find out why i wasn't covered (i got a call the following day). that 2nd time i spoke to the manager but she just backed her Genius and that they know what they are doing. they told me my unit's LB wasn't covered but never mentioned the 2 months. on my 2nd AS, the genius informed me that i'm passed by 2 months and that's why it's not "flipping" to the part ordering page. it's pretty disappointing each time i get the bad news that i'm not covered.... i can always go to a 3rd store but it's very tiring when they give u the bad news. ruined my days that's for sure.

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Answer 3

Sep 16, 2013 12:50 AM in response to peachy MBP

I wouldn't bother with Store shopping - if the manager's going to 'back up' the 'Genius' tech, then I don't see that you have any recourse. It's a real shame, becuase Apple limited the replacement to within 3 years of purchase and the mid-2010's began shipping in April 2010.

You could try getting in touch with Apple's Customer Relations folks - they may be able to do something that store managers cannot.

Clinton

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Answer 4

peachy MBP Author

Level 1

20 points

Sep 16, 2013 1:06 PM in response to clintonfrombirmingham

Just got off the phone with the 1.800 apple support and was able to speak with a service advisor. The advisor was extremely helpful unfortunately I was still quoted the company's policy regarding the TS4088's 3 year coverage. I think I'm pretty much at the end of my line here in terms of trying to get Apple to replace my motherboard. Extremely disappointed.

I want to give a lot of credit to the service advisor though. I'm sure everything was looked into but I guess some policies just can't be bent. A formal complaint would be filed but I'm not hoping for anything to happen bec of that.

For anyone still within that 3 yr period.... Go and hurry. Get yours checked ASAP.

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Answer 5

peachy MBP Author

Level 1

20 points

Sep 16, 2013 10:47 PM in response to peachy MBP

i got home a bit late tonight and i received an awesome message on my answering machine. The senior service advisor i spoke with at Apple's customer service made some more investigating and i'm now qualified for warrantee work. woooooohoooooo!

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Answer 6

Sep 17, 2013 12:12 AM in response to peachy MBP

That's just wonderful - often, perseverance does pay off!

Clinton

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Answer 7

peachy MBP Author

Level 1

20 points

Sep 23, 2013 12:45 AM in response to clintonfrombirmingham

Just got my machine back. my iPhoto is no longer crashing the machine. so far so good. i hope to be using this laptop for a few more yrs.

the bill came out to about $776 with the MLB + the trackpad assembly (they did on their own) + labour.... good thing it was covered by Apple. Again..... thanks Apple. i didn't even know my trackpad had a problem to begin with.

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Answer 8

Sep 23, 2013 12:50 AM in response to peachy MBP

Terrific... may you and your MacBook Pro have a long, happy life together!

Clinton

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Answer 9

peachy MBP Author

Level 1

20 points

Oct 13, 2013 5:18 PM in response to clintonfrombirmingham

is my issue back?

Interval Since Last Panic Report: 219954 sec

Panics Since Last Report: 3

Anonymous UUID: B9FCA179-E504-AB0F-158B-67D9C917A97C

Mon Oct 14 08:11:41 2013

panic(cpu 3 caller 0xffffff7f9ba1df1a): "GPU Panic: [<None>] 3 3 7f 0 0 0 0 3 : NVRM[0/1:0:0]: Read Error 0x00000100: CFG 0x0a2910de 0x00100406 0xd2000000, BAR0 0xd2000000 0xffffff810a84d000 0x0a5480a2, D0, P0/4\n"@/SourceCache/AppleGraphicsControl/AppleGraphicsControl-3.4.5/src/AppleM uxControl/kext/GPUPanic.cpp:127

Backtrace (CPU 3), Frame : Return Address

0xffffff81097e2cb0 : 0xffffff801961d636

0xffffff81097e2d20 : 0xffffff7f9ba1df1a

0xffffff81097e2df0 : 0xffffff7f99d7026c

0xffffff81097e2eb0 : 0xffffff7f99e431f6

0xffffff81097e2ef0 : 0xffffff7f99e43254

0xffffff81097e2f60 : 0xffffff7f9a108278

0xffffff81097e3090 : 0xffffff7f99e6bad1

0xffffff81097e30b0 : 0xffffff7f99d7703f

0xffffff81097e3160 : 0xffffff7f99d74ad6

0xffffff81097e3360 : 0xffffff7f99d763ff

0xffffff81097e3430 : 0xffffff7f9aee064b

0xffffff81097e3560 : 0xffffff7f9aedebd6

0xffffff81097e35c0 : 0xffffff7f9aede6f7

0xffffff81097e3670 : 0xffffff7f9af1211d

0xffffff81097e38b0 : 0xffffff7f9af0bc57

0xffffff81097e3a20 : 0xffffff7f9af0b64e

0xffffff81097e3a50 : 0xffffff7f9aed497e

0xffffff81097e3a60 : 0xffffff7f9aece41f

0xffffff81097e3aa0 : 0xffffff7f9af06243

0xffffff81097e3af0 : 0xffffff7f9aecbaef

0xffffff81097e3b30 : 0xffffff7f9aed28a2

0xffffff81097e3b60 : 0xffffff7f9aed15cf

0xffffff81097e3ba0 : 0xffffff8019a70173

0xffffff81097e3bc0 : 0xffffff8019a70d4d

0xffffff81097e3c20 : 0xffffff8019a6e74f

0xffffff81097e3d70 : 0xffffff8019698c21

0xffffff81097e3e80 : 0xffffff8019620b4d

0xffffff81097e3eb0 : 0xffffff8019610448

0xffffff81097e3f00 : 0xffffff801961961b

0xffffff81097e3f70 : 0xffffff80196a6546

0xffffff81097e3fb0 : 0xffffff80196cf473

Kernel Extensions in backtrace:

com.apple.driver.AppleMuxControl(3.4.5)[49FEF732-D7A3-327B-A7AA-6AC5A6E3DCFF]@0 xffffff7f9ba10000->0xffffff7f9ba22fff

dependency: com.apple.driver.AppleBacklightExpert(1.0.4)[B5B1F368-132E-3509-9ED5-93270E3ABB DD]@0xffffff7f9ba0b000

dependency: com.apple.iokit.IOPCIFamily(2.8)[2FAEA49C-EA4C-39C6-9203-FC022277A43C]@0xffffff 7f99c75000

dependency: com.apple.driver.AppleGraphicsControl(3.4.5)[4A2C8548-7EF1-38A9-8817-E8CB34B8DC A6]@0xffffff7f9b9f7000

dependency: com.apple.iokit.IOACPIFamily(1.4)[A35915E8-C1B0-3C0F-81DF-5515BC9002FC]@0xfffff f7f99bf3000

dependency: com.apple.iokit.IONDRVSupport(2.3.7)[F16E015E-1ABE-3C40-AC71-BC54F4BE442E]@0xff ffff7f99cfb000

dependency: com.apple.iokit.IOGraphicsFamily(2.3.7)[9928306E-3508-3DBC-80A4-D8F1D87650D7]@0 xffffff7f99cb8000

com.apple.NVDAResman(8.1.6)[EA4F9902-5AAE-3F1D-A846-3796221C8C91]@0xffffff7f99d 0f000->0xffffff7f99fb1fff

dependency: com.apple.iokit.IOPCIFamily(2.8)[2FAEA49C-EA4C-39C6-9203-FC022277A43C]@0xffffff 7f99c75000

dependency: com.apple.iokit.IONDRVSupport(2.3.7)[F16E015E-1ABE-3C40-AC71-BC54F4BE442E]@0xff ffff7f99cfb000

dependency: com.apple.iokit.IOGraphicsFamily(2.3.7)[9928306E-3508-3DBC-80A4-D8F1D87650D7]@0 xffffff7f99cb8000

com.apple.nvidia.nv50hal(8.1.6)[3455BCFE-565A-3FE5-9F0B-855BCB6CC9B3]@0xffffff7 f99fbd000->0xffffff7f9a290fff

dependency: com.apple.NVDAResman(8.1.6)[EA4F9902-5AAE-3F1D-A846-3796221C8C91]@0xffffff7f99d 0f000

dependency: com.apple.iokit.IOPCIFamily(2.8)[2FAEA49C-EA4C-39C6-9203-FC022277A43C]@0xffffff 7f99c75000

com.apple.GeForce(8.1.6)[0E3D8776-A5B7-3D82-9BFD-9188170B358D]@0xffffff7f9aead0 00->0xffffff7f9af7afff

dependency: com.apple.NVDAResman(8.1.6)[EA4F9902-5AAE-3F1D-A846-3796221C8C91]@0xffffff7f99d 0f000

dependency: com.apple.iokit.IONDRVSupport(2.3.7)[F16E015E-1ABE-3C40-AC71-BC54F4BE442E]@0xff ffff7f99cfb000

dependency: com.apple.iokit.IOPCIFamily(2.8)[2FAEA49C-EA4C-39C6-9203-FC022277A43C]@0xffffff 7f99c75000

dependency: com.apple.iokit.IOGraphicsFamily(2.3.7)[9928306E-3508-3DBC-80A4-D8F1D87650D7]@0 xffffff7f99cb8000

Reply

Answer 10

sanjampet

Level 5

7,982 points

Oct 13, 2013 6:01 PM in response to peachy MBP

If you have this issue see here and try politely speaking with the manager, and state that you are well aware of this issue and see if they will help you, lobby for this HARD.

If no joy then try going this route

http://nwsinglespeed.hubpages.com/hub/Do-You-Know-About-Apples-Flat-Rate-Repair- Pricing

Good luck

Reply

Answer 11

Oct 13, 2013 6:31 PM in response to peachy MBP

peachy MBP wrote:

is my issue back?

...

If your issue is back, I think you have some grounds to work with here. If I'm not mistaken, all Apple repair work is covered for 90 days or the remainder of the system warranty, whichever is longer. This would mean that if they just repaired your system, and it is failing again now, you have 90 days from the repair date for them to correct the problem, if it is related to the original repair. I remember going through this with my first 17" MBP. About a month before the end of the Apple Care they replaced the LCD due to the CFL's going bad. They accidentally put the wrong LCD on my system and had to replace it with the correct one. By that time, the Apple Care had expired, but they didn't argue with properly replacing it. After getting the correct display, the LCD would not power up after sleeping. They finally tracked this down to them having put the wrong LCD on the system and the Logic Board needed to be replaced to correct it. They did that at no charge, even though the Apple Care had expired, because it was caused by their incorrect LCD replacement earlier. They even did the repair as I sat in the waiting area because I had jsut had a tooth removed earlier that day, and it was too far for me to go home and return before they closed. The repair tech was amazed how calm and patient I was since I just had the dental work hours before, and he was having problems. I didn't fault him, and I was just happy that they were making it right.

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Answer 12

peachy MBP Author

Level 1

20 points

Oct 13, 2013 6:50 PM in response to GeekBoy.from.Illinois

thanks guys. i guess it's back to the shop once again. believe it or not i have been back to the apple store probably at least 7 times now since my issue started. gets tiring but i thought everything was resolved—now this. frustrating but still being patient that's for sure. plus Apple did fix my it even when it went over the 3 yrs limit of this service bulletin—definitely happy about that. 😉

the repair work: yup well within the 90 days that's for sure so hopefully will get resolve w/o a hitch.

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Answer 13

JimNich

Level 1

0 points

Feb 15, 2014 12:08 PM in response to peachy MBP

Thank you for these posts. My computer is currently out of the 3 years service limit. I am having this issue and was having trouble getting the Apple store to acknowledge they had missed the defect when I was still under warranty. I followed in peachy MBP's foot steps and called Apple support. They dug deeper and saw that I had submitted the kernel panic reports while my warranty was still in affect and the store had missed it when I brought it in. They are going to fix it at apple's cost. I was becoming very frustrated with Apple and felt cheated I was not helped when I first presented this problem to them 18 months ago.---peachy MBP, I see that the problem has presented itself again. I read on other discussion boards the replacement part has a chance of being defective as well. I hope it worked out for you.

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Answer 14

peachy MBP Author

Level 1

20 points

Feb 15, 2014 4:50 PM in response to JimNich

yes my MBP is working well after that last repair work.

jim, what did you mean by "They dug deeper and saw that I had submitted the kernel panic reports while my warranty was still in affect". You mean they have it in their records whenever our units crash and it's recorded. I thought those were anonymous. When my MBP was crashing left and right due to the k-panic i submitted most of the reports back to Apple via that automated report the laptop presents after the restart. I told them that but the genius told me those are anonymous and can't be searched or something to that effect.

or did u mean that you had the k-panic recorded at the apple store when you brough it in earlier?

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Answer 15

tnd9307

Level 1

0 points

May 22, 2014 12:35 PM in response to peachy MBP

I've had this same issue. Intermittent black screen with keyboard still illuminated, requiring a hard reset for any response. I then updated to mavericks and was receiving random kernel panics. I was able to recreate the issue by opening up several large programs (Word, Itunes, Chrome, Safari, etc.) and then accessing mission control through hot corners. I brought my MBP to the Genius Bar twice. The first time I was told it was a software issue and reinstalled my OS. The second time they came to the conclusion that it in fact was the Logic Board/Graphics card that needed to be replaced but tried to charge me a flat rate of $310. I spoke with the manager but she seemed to have her mind made up before she even spoke with me, and stated that paying $310 dollars for the repair was my only option. I left extremely upset. The next day I called apple support, pressed zero to speak with someone, and asked for customer relations. First he asked about the issue I was having and was able to see that I had been dealing with this issue for a while due to previous phone calls. After speaking with his manager he transferred me to customer relations because they are the ones who make the ultimate decisions to override a policy such as the ts4088. She was very helpful and as of right now I am sending my MBP off for repairs free of charge.

Thanks Apple for finally taking care of he issue, but I do wish there was an easier way.

If you are having this issue don't give up, be courteous and persistent and you will most likely get the issue taken care of.

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