Apple Event: May 7th at 7 am PT

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Level 1

20 points

TS4088 ....passed the 3 year limit

Hi guys. I know some of the guys here have had theirs replaced even after the 3 yrs Apple has given to replace the logic board. What did you do to get Apple to own up to their mistake? Mine is 2 months over their 3 yrs and they're NOT covering it. 😟

Ideally, what Apple should really do is write an email to all that had bought the 2010 MBP 6,2 and inform them of their production mess-up. I've registered my machine so why can't they have informed me. I wouldn't have thought it may have been just a software issue that an update will eventually resolve. They knew it was going to fail; i think it would have been fair to communicate that to the buyers even after the fact. 😠

MacBook Pro, OS X Mountain Lion (10.8.5), hires screen + non-glossy option

Posted on Sep 15, 2013 11:48 PM

19 replies

tnd9307

Level 1

0 points

Jun 9, 2014 5:00 PM in response to tnd9307

Just kidding..

After recieving my computer they refuse to cover the cost to fix it due to a small dent in the aluminum casing. AWESOME!!!

So, after some nogotiation i am required to pay 700$ for the repair. ******* FANTASTIC...

tnd9307

Level 1

0 points

Jun 9, 2014 6:08 PM in response to tnd9307

Okay nevermind. Again. After calling and speaking with customer relations, again, and speaking with a new representative, they have agreed to cover the repaires, again. This has been a nightmare but hopefully it all works out in the end. I'll keep you updated and let everyone know how it goes.

Nov 22, 2014 2:05 PM in response to tnd9307

Hi thread,

I thought that I'd take a few minutes this afternoon and search threads on mid 2010 mbp. My mid 2010 15" i7 mbp with OWC upgrade to 8 gigs of ram has had zero issues since its purchase in October of 2010.

Are you still having nightmares???

gordian

Level 1

0 points

May 27, 2015 12:31 PM in response to peachy MBP

Thanks to everyone who posted their experiences in this thread.

My mid-2010 MacBook Pro began to experience this issue when I performed its first OS X update way back in 2010 or 2011. Until now I've been using gfxCardStatus and was unaware of the replacement program. Thanks to this thread I summoned the persistence to actually break through and get an eligibility extension just this past week. I got a brand new (hopefully defect free) logic board at no cost, so thank you to everyone who shared their stories and tactics!

To echo what others have said, if you're calm and patient but persistent I do believe that Apple Customer Relations will go the extra mile to keep you satisfied.

TS4088 ....passed the 3 year limit