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Apple TV 3rd Gen Freezing/Buffering constantly

Hi,


I have a 3rd gen ATV which has never really given me any trouble, but for the last 6-8 weeks or so, it has been stalling when trying to load movies where it never used to have any problems at all. I have checked and rechecked my network and conducted numourous speedtests at numourous times of the day and night and my speed tests are all pretty consistant at 21Mbps Down and 1 Mbps up and with a 20ms ping.


My ATV is connected to a Netgear D6300 via ethernet and HD video streaming is fine on other medium such as youtube via my iPhone/iPad/PC etc.

I will say though, i have noticed downloading from itunes to my iPhone or iPad has slowed recently too.


I have reset my ATV back to factory and that did not seen to fix the issue's either.


My ATV sits on a shelf under my TV and in between a XBOX360 that is not connected to power and a PS3 that is on most of the time as it is my PVR and above a Wii U that is connected to power but not turned on. I am not sure if it's location makes a difference, but it as always sat there.


Any ideas that could perhaps help me out?

Apple TV

Posted on Sep 16, 2013 3:57 PM

Reply
107 replies

Dec 5, 2013 5:25 PM in response to Stryker3k

So I spoke with my IT guy from my job and he told me to delete some of the devices I authorized in my iTunes account. Turns out I authorized the max amount of devices. I'm not sure why this all of a sudden started giving me problems since the update but once I deleted a few devices that I no longer used/had my ATV was completely fixed. All my movies/tv shows played instantly. Hope this works for everyone else.

Dec 5, 2013 7:06 PM in response to Stryker3k

Welcome tonight club. I just bought an Apple TV just over a week ago and it's nothing but a sorry, busted up sled. Never any HD playback. iTunes Radio buffers 3xs per song. Sometimes for minutes and minutes at a time. I've got a Super HD video paying right now and it's so pixelated it can't even make out some faces. I can't explain how disappointed I am with this purchase. I was really excited to get this. Slow, bloated and outdated is what I got. Ugh.

Dec 8, 2013 10:48 AM in response to Stryker3k

Same isssue here: ATV3 is hardwired to router. Roku box is not and is TWO FEET away from ATV3. Additioanl ATV3 in kitchen, 25 feet away (maybe). ATV in kitchenon another tv works well, no problmes. This one is not able to play youtube videos w.out a loooooong wait. youtube on macbook pro, wireless, flawless. C'mon Apple! get it together!


yes, the AYV has been updated and rebooted several times.

Dec 12, 2013 4:46 AM in response to Stryker3k

Same here. ATV3 that was replaced last summer under the wifi recall. we have recently been using it for netflix (wifi, good signal, plenty of bandwidth) quite a bit and it is not working well. It will start playing fine with good resolution but after a few minutes the quality degrades and it sometimes pauses like it is waiting/buffering.


My wifi xbox 360 right next to it works fine with netflix, as does my roku in a more distant location.

Dec 20, 2013 10:23 PM in response to Playa One

Yes same for me updated everything and it still UNDERPERFORMS.


Guess what everybody?!


I tried Airplay something and it had this ERROR, even a RESTART didn't work.

It **** me off so much.


Good thing Amazon can refund me after 15 days since having it for a month.



RETURNED! Give back my 100$. Never knew how buggy the Apple TV was.

Dec 26, 2013 3:42 PM in response to cabvip

My new Apple TV pauses every few minutes when streaming any/all content through it (photos, music, video). I tried updating system software, rebooting, resetting the device, etc... but the problem persists. I'm now relying on my Sonos bridge to access and stream music in the house. I purchased an original Apple TV (with internal storage) and enjoyed it for years without any issues. As an ex-Apple employee who infaced directly with Steve, I couldn't be more disappointed in the quality and performance of this current generation Apple TV product. I would welcome a firmware or system software update that addresses this issue!

Dec 28, 2013 6:39 PM in response to Mimaca

I'm having essentially the same problem when streaming NetFlix or even just playing movies stored in iTunes on my PC. Everything is connected on a wired network, and everything was working fine until a month or two ago, so I really suspect a software update. It will hit a bad spot, pause for a *very* long time! and eventually restart after a few minutes. Very annoying, and it renders my Apple TV basically useless, where it used to be the best way to stream video from a variety of sources. Please fix!!

Jan 30, 2014 10:22 PM in response to Stryker3k

Got the same issue. Really annoying!!! Netflix is buffering every 5 min and you watch HD picture about 10-20% of the time. Last time got tired of waiting and switched to my PS3...No problems there folks! The worst performing Apple device ever! The Netflix interface on ATV is the best but the performance is the lousiest.

Apple TV 3rd Gen Freezing/Buffering constantly

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