AirDrop showing the wrong name and picture with iOS 7

AirDrop is showing the wrong name and picture on my wife's phone....It is showing my name and picture. She has an iPhone 5 and I just updated her to iOS7 about an hour ago, same time as I did mine. Is it because we are connected with the same Apple ID and if so, how do I fix it? She is annoyed by it and not seeing where I can change it in the settings is beginning to annoy me. Help!

iPhone 5, iOS 7

Posted on Sep 18, 2013 1:07 PM

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100 replies

Sep 20, 2013 6:43 AM in response to Hane Hormes

This helped me with my original question and for all of those who were wondering. My Apple ID is one of my emails. I had this email in my contact and was also using it for FaceTime on my iPad. I followed the steps below and things changed instantly without restart:


1. I went into my contacts and pulled up my own contact. Took out my email address and changed it with another one I use. When I did that my wife's phone posted our iPad for her picture.


2. Went to the iPad contact in my phone and changed it to another email address. (We have our iPad as a contact for iMessage and FaceTime directly to the iPad) When I did that, it did not change her name and picture..still said iPad.


3. When into her phone and changed the iPad contact information. When I looked on my phone, FINALLY, my wife's name and picture was showing as the airdrop contact.


It does seem to be a glitch with the system for those who use an email address as their Apple ID user name. So if you have a family, run through the contacts and take out the email section if it is the SAME as the Apple ID username. Again, I started with my phone, because it was the phone presenting my name on the other devices. So, if your daughters name, son's name, wife's name, mom or dad's name is showing as the airdrop name and pic for your device then start with that person's device. Chances are in the contacts somewhere the email is listed for the contact pushing their names and pictures to the other devices for airdrop's feature.


Again, I have one Apple ID for all of my devices. I did not change the Apple ID as not to hinder grabbing apps from the cloud on all devices for my family, sharing calendars, notes, etc. All I had to do was remove the email in my contact because it was the same as the Apple ID. I also suppose the email can be changed for the Apple ID too if that is easier. This was the only thing that worked for me and I hope it helps everyone else out. Credit to Hane Hormes for fixing this. I did not think of it before him. I appreciate your help with this!!

Sep 20, 2013 8:45 AM in response to N. Groom

Sorry but I couldn't resolve the issue. The name and pic is shown on all devices is the one from my wife. Apple ID is my email adress which has been stored on her device in (only) one of the contacs with my name (we are used to have 2 contacts for ourselves, one privat and one work with different pics). The real crazy thing is that the pics along with her name came from in one case from the work contact and in another from the private one. My email adress which is our Apple ID is only stored in the private contact.


This is so weird!


Any suggestions how to fix it?

Sep 20, 2013 10:18 AM in response to lululasse

I would try to erase your email from all of the contacts you have it listed under. Only the email associated with the Apple ID. Any device that it is listed under a contact for has to go. So if you have the email address in multiple contacts on multiple devices remove it from every single contact and see if that works. It did for me. I know it is dumb but it worked and Mail should remember email addresses you have sent out before without storing it in the contact app.

Sep 20, 2013 2:44 PM in response to N. Groom

Same issue here... Wife with iPhone, my iPad and my iPhone... Each one shows different contact... I've tried evey suggestion so far nothing working to clear this up... Apple should be looking at only unique phone identifier and main phone contact to show image and name.... Apple missed the mark on this for families that are under a single Apple ID.

Sep 21, 2013 6:05 AM in response to N. Groom

Please bear in mind that Airdrop was designed to share information with people who are using different Apple ID's. Theoretically, if you are sharing the same Apple ID, then all of your digital content could be shared through the cloud automatically. You have the option to limit what information is being shared through the cloud on each device (particularly if you have children). Still not sure of a fix if different Apple ID accounts are being used. I just wanted to change the profile picture. Dont mind the integration with social media, but having the option would be great.

Sep 21, 2013 9:22 AM in response to N. Groom

Hi all, I have the same issue with my wife's name appearing on all 3 phones. We shared the same Apple ID, however I created a new one for my wife and did not fix the issue. I added our contacts in the info section in mail, contacts and now it shows up with my wife's name. Put a call into apple support and 2 hours got no where. It doesn't make sense. Doing my head in. Clearly it's an issue with airdrop which I suspect will need to be addressed.note the apple support guy said he tested with users in the office and the issue did not occur.

Sep 21, 2013 9:42 AM in response to N. Groom

So it does all seem to be tied into contacts. It can be linked to any part of the contact that is being shown when you go into airdrop. Easiest way to find out is to look at the picture it's using, if it has one. In my case it was showing my picture on both phones but had different names on each one. I saw my picture and my name. My wife saw my Picture and her name.


1. Make sure that contact syncing is turned off. (I had to turn this off for another problem we'd had prior to IOS7, don't remember the problem but could see it causing this issue as well).

2. Edit the information of the contact that is being linked. In my case I had to remove the nickname associated with my contact on both phones. Other people I see in reading this thread had to change different parts of the contact that was affected such as email or relationship information, so probably means it could be any part of the contact affecting it.

Sep 21, 2013 8:56 PM in response to N. Groom

As a few others have stated, this glitch could just go away if Apple simply utilized AirDrop to use the device's name. Apple IDs or iCloud accounts don't make sense for the purpose of sending a picture, we just simply want to send pictures to another device that is near us. Considering this feature was supposed to be better than NFC in Android devices, it is a fail.


Im having the same problem. My wife and I share an Apple ID on our phones, but clearly have different contact information. I have checked a few things in Contacts, but our email addresses and phone numbers are different.


I think I'll still be texting photos out to people until this can made simpler.

Sep 21, 2013 10:15 PM in response to N. Groom

I had this same problem. I deleted all the phone numbers and email addresses associated with iMessage / FaceTime. (I know we're discussing AirDrop but they seem to be tied together.) in iMessage, I then added back in my wife's phone number for her iPhone and then added back my phone number for my iPhone. A message popped up on my iPhone and hers asking to associate the phone numbers on each phone for iMessage. I didn't accept her phone number on my iPhone and I didn't accept my phone on her iPhone. I did accept my phone number on my iPhone and her phone number on her iPhone. I did the same for each of our iPads. And it now works perfectly. I did not add any of our emails to iMessage or FaceTime.

Sep 22, 2013 7:33 AM in response to N. Groom

Okay, I've read through these posts and one thing keeps hitting me. Everyone says it pulls from your Apple ID. Fine, understand, however, that can't be true. We have three people on our Apple ID, my wife myself, and our daughter. Now, if it's pulling from Apple ID they should all be the same, but mine shows my daughters name and my wife's shows her email address. My daughters name is not associated with our Apple ID in any way. Using the ID, the phone world not be able to fine her name. Sorry to use logic, but we're barking up the wrong tree here.


I believe it has something to do with contacts, but haven't figured it out yet. By the way, we need the same Apple ID otherwise home share disappears and I don't know about you guys but when I DL a 4GB movie, I don't think we need to do that three times.


But the way when I went from the 4s to the 5s, Siri, forgot who I was and almost all of the passwords (email, wifi, etc) were lost and needed to be reentered, don't remember that happening last time. So I'm guessing they're all related. Pretty sure that's why internally Apple is already working on 7.0.3

Sep 22, 2013 7:56 AM in response to DeepPurple23

Ok I figured out this. Well my problem. (I think there could be a couple different issues here)



Everyone should have a different AppleID. This has nothing to do with iTunes or App store becuase you can sign there here with the head of house hold account.


So my wife had her own AppleID. You can get to this at www.icloud.com. Sign in there. I logged in as her and it still had her maiden name. I changed this to her married name and that corrected the problem!


Now she still uses my AppleID on the iTunes store which let her get apps I buy.

But she has her own iCloud AppleID.


This was the same issue with my parents. My mom had her own AppleID but it had all my dads information under it. Again I logged on to www.icloud.com and logged on as her. I went to her settings and corrected her information.


She still has my Dads AppleID for iTunes to download her stuff, but iCloud is under her AppleID

Sep 22, 2013 8:04 AM in response to DeepPurple23

DeepPurple23, I'm not claiming AirDrop pulls from Apple ID. I really don't care where it gets its info. Each persons' iDevices need unique identifiers i.e.: Dad's iPhone and iPad should share the same telephone number/email address, and Mom's iPhone and iPad must share the same telephone number and email address but these must be different from Dad's, and so on with each person who shares the same Apple ID and iCloud account.


Don't just uncheck these numbers in iMessage and FaceTime, delete them entirely.

Then disable iMessage and FaceTime.

Reactivate iMessage one family member at a time. in iMessage, use your phone number for your iPhone.Repeat for your iPad if applicable.

Don't accept this number on any other members' iDevices, as each iPhone/iPad under the same Apple ID will receive a pop up message asking you to associate your phone number on their iPhone/iPad.

Repeat with each other iPhone/iPad that shares your Apple ID, but do this one person at a time.


Again, each person's iDevices must share the same phone number and/or email address for their respective iPhone and iPad, but these cannot be used by any other person. You have three people under one account. Each should have unique email addresses and/or phone numbers in iMessage. I mistakenly accepted my wife's email address on my iPhone during setup, and experienced this problem. I then deleted phone numbers and email address from all our iPhones and iPads from within iMessage. I then added back in as noted above and all is now good.

Sep 22, 2013 8:11 AM in response to larryr1

You do not need seperate Apple ID's or iCloud accounts. Each person in a single account must have their own unique email addresses and phone numbers. Unchecking them in iMessage will not fix this mess. You must delete them from iMessage and FaceTime then re-populate them back into iMessage/FaceTime. Setting up different Apple ID's will also work but then you cannot share purchased items and shared application data.

Sep 22, 2013 9:06 AM in response to sigjuice

That is wonderful, but it doesn't solve the problem many are experiencing in this thread. My problem and the problem of many of the folks who are posting here is that their iPhone's and/or iPad's were associated with an phone number and/or email address from someone else who shares their Apple ID. My post explains how to fix that problem. And, as mentioned above, several of us have already shared a common Apple ID without issue. My post explains how they can continue sharing that Apple ID. Your suggestion and link accomplish that by using a different method, but it does not explain how they can un-associate their devices from each others' phone numbers/email addresses to fix the current problem.

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AirDrop showing the wrong name and picture with iOS 7

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