You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

iOS 7 forgot restrictions passcode

I have updated to iOS 7. My location services have been disabled and findmyiphone is turned on but with restricted access. However I have forgotten my restrictions pass code so am unable to turn on location services. If I try and restore iphone via iTunes it tells me I have to turn off findmyiphone first. But I can't do this because I have forgotten this restriction passcode.


Totally stuck now. Seems there is no way to reset my phone.


Any ideas?

iPhone 5, iOS 7

Posted on Sep 18, 2013 4:16 PM

Reply
304 replies

Sep 30, 2013 9:24 AM in response to Damienmex

Damienmex


based on the error message you described above, my best guess is that you didn't copy/paste the info as I mentioned.


I made the highlighted changes below:


<key>SBParentalControlsBlockTimeIntervalSinceReferenceDate</key>

<real>362258969.244102</real>

<key>SBParentalControlsEnabled</key>

<false/>

<key>SBParentalControlsFailedAttempts</key>

<integer>0</integer>

<key>SBParentalControlsMCContentRestrictions</key>

<dict>

<key>countryCode</key>

<string>us</string>

</dict>

<key>SBParentalControlsPIN</key>

<string>1234</string>


make sure you you add SBParentalControlsPIN under /dict as shown above and set SBParentalControlsEnabled to false. Review what's is written above and try again. That worked for me and for other people as well.


Hope this helps

Oct 1, 2013 7:55 AM in response to Richs79

I've recently enter my Restriction Code to turn OFF the delete apps function on my iphone. After I'd upated to 7.1, I enter the restricted code to turn ON some restriction and notice my Code was't working. I'd alway use the same old password!!! As for today its my 20th try. How could i forgoting my code in a few days.

Oct 2, 2013 2:46 PM in response to mshakir

interesting....i began having the same problem on 9/30 PM....totally frustrated with apple support at apple store. Came home..and about 3 hrs later....even after i rec'd the phone disabled msg(due to entering 'passcode' toooo many times........entered my usual pass code and it worked....able to get on home screen. tried on ipad....successful there to(but wasnt earlier...like iphone) Tried in the am of 10/1...and worked OK...and also noticed some type of update for IOS...and looked in the 'details'...and was for some fix the 'some users were having trouble with their passcode locks to get into main screen of phone). ran the update...still working good..........but about noon on 10/2.........quit working again..........began working about 2 hrs. later for 3-4 hours.....then quit.......not working till noon 10/3 then quit around 1pm 10/3....went BACK to apple store desscribed more and more..........and basically the zero'd phone, reloaded verizon software, and i came home to restore from backup. and they suggested NOT using the passcode feature 'for awhile'. REally?? my suggestion would be to keep trying...and if you get in...disable the passcode lock....and visit apple store to get the details of the status of the 'situation'. I tried going to 'chat' on apple.com....waste of time....never got on. I'm going to keep my sched. appt with tech at apple store tomorrow....will try to update later (sorry for the length of this...just totally frustrated).

Oct 3, 2013 1:03 AM in response to gilsonmelo

Hey Gilsonmelo,

Thanks for you post! I used ibot and edited the plist and viola, my phone is now restored with restrictions passcode that i set. Interestingly, I had gone to the apple store and all the service guy told me was that if i just restore the iphone in itunes, it should be enough and can use my current backup. I guess the guy didn't know that the backup has the restrictions code bult in. And then i canme across this post by u. Thanks a ton! Really helped. 🙂

Oct 3, 2013 5:53 PM in response to timfrommoncton

I was able to use these instructions to restore my phone, entering the restrictions passcode and turning restrictions off. After it fully restored I went back to restrictions and saw it was on again so I tried entering the restrictions passcode again and it's giving me the same wrong passcode error. Like it has reset again to something else although I did not change anything. Is anyone else experiencing this after restoring and does anyone know how to keep it from doing this again? Thanks for all the help.

Oct 8, 2013 10:49 AM in response to Richs79

Wonderful! It worked! Thank you gilsonmelo and timfrommoncton. I was constantly trying possible passcodes. Even ended up writing them down in a notebook so I'd remember what I'd already tried. Tried 93 different passcodes without success.


My notes to add were that I didn't know how to do a factory reset. Found out that you have to hold that home button down, plug it back in, and then wait for the itunes message to pop up. (I had been letting go of the home button too early -- at the apple logo.) After that, all was easy!


I did this on a 5s with ios7. Oh, and finding com.apple.springboard.plist wasn't easy. I finally found it for my phone under System Files - HomeDomain - Library - Preferences.


Hope this might help out the next guy!

Oct 8, 2013 10:51 AM in response to gilsonmelo

Hello,

I've tried following your steps and checked everything in the codes, it all matches up, but the problem is that it won't let me save the code.

When I try and save the code it says "found non-key inside <dict> at line 93". That is because when I entered your code, it adds a line with the <string>1234</string> so the <key> is now at line 94.


Is there a fix for this?



Thanks, Jake

iOS 7 forgot restrictions passcode

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.