Can't Remove Old ICloud Account

I'm having exactly the same problem.

I have tried iSO *08*'s directions. It is asking for a password to turn off 'find my iPad'.

And neither old or new password is working.

This is so frusterating!

ANy suggestions?

If i want to contact Apple Security Team , for slovakia is it number 0800004640, will i pay for the call? because i think they will redirect me to another country and are they there 24/7 or i need to call in some hours?

With regards to this editing from current Apple ID to old Apple ID it's stating that this is still current & is in use on other devices as they are company issued devices, now the problem is Apple ID email address is not in use as the person that use to manage this has left the company & no one knows the passwords

Going to above comment

When I tap on to view the terms & conditions on iCloud it's saying that it's unable to connect to server,

This is frustrating as I have done all the above & have no luck..

I've also asked our tech support at work to help with the response good luck in capitals

I can even j/break it & restore it that way...

Bloody Apple are hopeless

having an issue with the icloud account I had let a freind borrow this phone and when he returned it to me his account information is locked to the phone so I cant reset it I dont have a way to contact him so I cant enter the password to turn off find your iphone HELP? suggestions?

Wrong wrong wrong. Not even what is being addressed here. Can you read? He is saying and so am I that when doing an update on an iDevice we are having the problem that a different Apple ID coming up asking for a password. Even after changing the Apple ID in settings it still persists. The reason is because the apps were purchased/downloaded under a different Apple ID then put onto the iPad. But it goes further than this. If you have changed your Apple ID then go to restore your iDevice you have to enter in the password for the old/other Apple ID that you are not trying to activate and have changed in the settings. It's a simple problem issue but the answer had to be handled by Apple for me and in the end I got the answer of a shoulder shrug. Not even Apple can do anything about having apps purchased under an old or alternative Apple ID or change the Apple ID required to enter a password for when restoring. AKA wa-wa-wa-waaah (sad trumpet sound) shoulder shrug, they can't do anything for us. The issue shall persist until you create a brand new iDevice off an upgrade without restoring from a previous backup that ever involved the old Apple ID you are trying to get unassociated with your iDevice.

He is saying and so am I that when doing an update on an iDevice we are having the problem that a different Apple ID coming up asking for a password. Even after changing the Apple ID in settings it still persists. The reason is because the apps were purchased/downloaded under a different Apple ID then put onto the iPad. But it goes further than this. If you have changed your Apple ID then go to restore your iDevice you have to enter in the password for the old/other Apple ID that you are not trying to activate and have changed in the settings. It's a simple problem issue but the answer had to be handled by Apple for me and in the end I got the answer of a shoulder shrug. Not even Apple can do anything about having apps purchased under an old or alternative Apple ID or change the Apple ID required to enter a password for when restoring. AKA wa-wa-wa-waaah (sad trumpet sound) shoulder shrug, they can't do anything for us. The issue shall persist until you create a brand new iDevice off an upgrade without restoring from a previous backup that ever involved the old Apple ID you are trying to get unassociated with your iDevice.

THERE IS NO FIX BECAUSE THE APPS WERE PURCHASED OR DOWNLOADED UNDER THE ALTERNATIVE APPLE ID!!! APPLE CANNOT HELP YOU! AND IF YOU CANNOT RESTORE WITHOUT ENTERING IN THE PASSWORD FOR THIS ALTERNATIVE APPLE ID THEN THERE IS NO SOLUTION BUT TO CREATE A NEW IDEVICE AND NOT RESTORING FROM A PREVIOUS BACKUP ASSOCIATED WITH THAT APPLE ID YOU ARE TRYING TO GET OFF YOUR IDEVICE. APPLE CAN'T HELP AND HAS NO WAY TO CHANGE THIS.

<Edited by Host>

This works. I only had to use my old Email address as Apple ID (with the current Apple ID password) then went on my iPad and was finally able to delete the old iCloud account. Went back to Apple ID re-edited the Email address using the new one and everything went smoothly. I now have a new iCloud account on the iPad as well. Thank you

it gives me this message when i try to follow the instructions, "Email address is already verified for another Apple ID" is there any way around that? my old email is verified with my old icloud account.. to which i dont have the passwords for either. =\ help please

I want to sell my iphone 4 ios 7, but when i tried resetting it completely it tells me, this is on my computer, that i need to turn off find my iphone well when i went to the cloud settings and it prompts me to sign in with my old email that is set up to an old appleid and im completely signed out of both my two apple ids new one and old one, the new one i set up to a new email. well i have access to both passwords and the emails and well i try to sign in to icloud but it then says cannot sign in- MOBILEME_CREATE_UNAVAILABLE i cannot access the cloud account on my iphone because the part that says account is shaded gray and im not allowed to clicked as well as the part for find my iphone

Hey!

So I had an issue with this and after spending hours trying all the different ways of getting around it (trying to change to old Apple ID, resetting Facetime and iMessage, etc.) the thing that worked for me was a software update. Basically I updated to the newer version of iOS 7.0.4 and chose to skip the prompts to sign into the old (unusable) iCloud account. I then once again attempted to delete the old account in iCloud settings and it signed out and allowed me to set up my regular Apple ID account. I don't know if it'll do that for everyone but if nothing else works, a software update might help.

This helped me out SO much! I suggested this to the technician on the phone but she just continued to run in circles with me. This answers the question with what to do when you accidentally make two apple IDs.

Oooooooh myyyyyy goooddddnesssss... FINALLY! I've literally been wrestling with this for 6 months! THANK YOU randers4!!! Such a simple solution. I was losing my mind trying to remember a password for an email that hasn't existed since 2010 so I could delete the outdated icloud account. (BIG SIGH...) It ended up it was asking for my current password. 🙂

Very happy now...

Hi:

iOS 8, i attempted your fix on the same issue i am having with iphone 5

i accidentally backed it up to a previous time of 2 years ago when i was using an older e-mail address

I don't remember the password and cannot access the icloud account to delete

i tried your work around, changing the email address, and then deleting the account. However, the account would not delete my old icloud email address because it was waiting for me to verify the older email address (which i could not because it no longer exists).

Apple support could not help me because it asked me an old security question (from 2+ years ago) and I answered it incorrectly.

I am not sure how to remove this old icloud account and get my new icloud account over to my new phone. very frustated