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Can't Remove Old ICloud Account

Hey guys,


A year ago or so I updated my apple ID as the old one was tied to an old email address that I didn't want to use. I updated the details and was able to change things like the apple store settings but was unable to change my iCloud settings.


When I updated to IOS 7, it wanted to use my old ID for ICloud so I skipped that step (there was no other option to change it)


I tried to remove the old ICloud account to create a new one but it asks for a password and I can't remember it. So...I went online and clicked "forgot passord" then it successfully emailed the reset instructions except it sent the instructions to some other email address that I don't use. It's all very frustrating. How do I delete the old ICloud?


Thanks again for all your help in advance

iPad 2, iOS 7, iPad with Retina

Posted on Sep 18, 2013 4:58 PM

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Posted on Sep 26, 2013 8:02 PM

I've tried this but when I go to delete the icloud account with the old email, it asks for that password, which I don't have. This is driving me insane.

100 replies

Oct 6, 2013 7:28 PM in response to diamondknife

Well I'll give it a try then. I have an issue with my photo stream and my camera roll pics maybe you or someone can help with. I took some pics with my iPhone yesterday and only a few went on my photo stream. I can't get the ones that didn't go on the photo stream on my iPad or on my computer. Why didn't they go on the photo stream? And how can I get them there?

Oct 6, 2013 7:52 PM in response to iOS -08-__

I had read the trouble shooting link previously, but I don't see anything that pertains to me. And I definitely haven't exceeded my limit. I only took about 15 pictures yesterday. And I only have about 600 altogether over a couple of years or so. So I still don't get it, I don't know what to do. I've never had this problem before.

Oct 7, 2013 6:56 AM in response to iOS -08-__

It worked! Thanks IOS 08, your precise instructions is very much appreciated for getting the apple sign on thing straightened out. But I still don't have all my pics on on my photo stream and I can't find a reason for it in my case, even after reading the link you gave me. I need to get this solved before we upgrade our phones this week. what else can I do?

Oct 21, 2013 12:39 AM in response to simplyjoe

I was having exactly the same problem as everyone else in this thread. It has been driving me nuts for days as nothing I tried worked including all these helpful comments. Like joe it also seemed to think my old inaccessible email address was my rescue address so was unable to change current id to that one temporarily. So frustrating. Then I finally tried doing a 'reset all settings' and was prepared to lose photos etc. however it reset the settings without losing any data and then MAGIC happened. I was able to use my current apple id password against the old email address and turn off find my iphone and delete the icloud account. This also solved another issue which was that my car phone had been unable to load my contacts. Aftter struggling for days it took two minutes!


I hope this helps someone else.

Oct 24, 2013 3:49 PM in response to iOS-08-__

I tried your advice step-by-step and it is still not working for me. I have the "old email address & trying to delete icloud" a lot of people seem to be having. I go into manage ID & chagne my email to the old address & save - I am still logged in on the website. then try to delete it from my phone using current password. it is not working for me. Is there a certain time i need to wait for it to happen? I have tried this about 6 times and still no luck. wondering if any other suggestions? Thanks! I am on day 3 of trying anything to fix my phone.

Can't Remove Old ICloud Account

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