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Ios 7 4s sound issues no sound via music player

Hi just updated to ios7


Speaker make No sound in music player

Volume slider is not functioning at all , it's grey

Ringtones works fine.

I have apple tv in my local network so in ios 7 music player i switched to play through airplay

And back to iphone - no sound

Also tried another music player same **** - plays no sound

iPhone 4S, iOS 7

Posted on Sep 18, 2013 6:11 PM

Reply
Question marked as Top-ranking reply

Posted on Sep 18, 2013 6:59 PM

This was fixed on my phone just by opening and closing the Calendar app.

339 replies

Sep 26, 2013 11:35 PM in response to Antonsp

Well I have a replacement phone from apple shop due to the issue(s) in this post ie no/intermittent sound with ios7. It is on the old software of 6.1.4 or whatever it was and the phone is telling me to update... That'll be a no until I see this problem has been rectified.


Plus the new design in any event is awful, it's like a kid's toy mobile phone with the ridiculous bright colours.


I do however hope they sort it out fir you all as it was so annoying before I was given replacement phone under warranty.

Sep 27, 2013 5:48 AM in response to Antonsp

Any Apple support staff gonna address our issue on this? Its really bad for those of us who use our phone as alarms clocks. This issue had gaven me 3 consecutive days of not waking up on time for work. I was hoping its a software glitch, with the newest patch out I happily update it immediately. But it didnt solve/address this issue??

Sep 27, 2013 2:10 PM in response to Antonsp

I've got the same problem: No sound on any music player, streaming radio or youtube/web content.

I started noticing this after I was using Airplay (bluetooth speaker) and my speaker docks for the first time with iOS7. The Dock, BT Speakers and headphone work fine but the phone speakers don't.

Rebooted multiple times, but I'm not willing to reset, backup etc.


Looking forward for a software update to fix this.


Phone: 4S

iOS: 7.0.2

Sep 28, 2013 8:53 AM in response to Antonsp

Same issue for me.

Even wiping the phone and setting up as a new phone didn't fix it- very annoying.

PLEASE submit a complaint as Apple won't fix this unless they get enough responses. Apple IS alert to issues as seen by them releasing version 7.0.2 but they won't include a fix to our problem unless enough people raise it as an issue.

I submitted mine via this link but please reply if there is a better one:

http://www.apple.com/feedback/iphone.html


David

iPhone 4S, 16GB, iOS 7.0 and then 7.0.2.

Sep 28, 2013 10:39 AM in response to Antonsp

The problem started happening for me when I was trying to get my iHome P90 working again.

I downloaded the iHome Set app, and plugged my iPhone into the dock connector.

It seemed like the phone got stuck thinking it was plugged in, as other posters suggested.

(e.g. when I unplugged the phone and plugged it back in to the dock connector, I stopped receiving the "device not supported" error, but not in a good way)

And that is when my phone's sound stopped working. (music, games, system)

I was able to get sounds from Settings / Sounds / Ringtone

I was able to move my sound slider bar - it was not greyed out.

Other suggestions here that did not seem to work for me: wall charger / headphones, toggling bluetooth, cleaning dock connector, etc.

What did work for me: restarting the phone. i.e. powering it down (not putting it to sleep) and restarting it. The sound came back immediately after the restart.


I suspect the iHome Set app / speaker doc took over the sound interrupt / chip and failed to release it on undocking, as others have suggested. I did try killing the app, but that didn't work. It somehow left the phone/OS in a funky state. :-(


iPhone 4s

iOS 7.0.2


HTH,

n8


Now, back to figuring out why my iHome P90 doesn't like my 4s with iOS 7. :-(

Sep 28, 2013 11:07 AM in response to Antonsp

Guys, this is a common issue if dirt or dust from your pockets gets stuck in the dock connector or especially the headphone socket as the iPhone thinks you have headphones attached and hence no sound comes out the speakers. Use an Air Duster to blow away that dust from the headphone jack / dock connector and chances are all problems will be resolved, it's not necessarily an IOS upgrade issue at all. If unsure take it to the Genius Bar, they will clean it up for you by doing this exact procedure.

Sep 28, 2013 12:37 PM in response to n8leon

I am able to reproduce the issue with the iHome Set app:

  1. iPhone sound is working
  2. Launch "iHome Set" app
  3. Plug iPhone 4s / iOS 7.0.2 into iHome P90
  4. iPhone shows error dialog box: "device not recognized" (used to work before iOS 7 😟 )
  5. Undock phone
  6. Sound is not working
  7. Reboot phone
  8. Sound is working


iHome tends to put out buggy software, so this is not too surprising.

n8

Sep 28, 2013 1:35 PM in response to Antonsp

Iphone 4 8gb sprint


I have the exact same problem, the sound was working fine until ios 7 update. Now there is no sound via apps, music player etc but ring tones work through the speaker. The volume bar is completely greyed out. The only time the volume will work is when making a voice memo then it returns only when listening to the memo. The rest of the time it doesn't work at all. This is definitley a software issue, it is not from dust in the charging port or headphone port. I wish apple would take us iphone 4 users seriously and fix the issue.

Sep 29, 2013 9:19 AM in response to Antonsp

Ok people so i had the same problem. IPhone 4s,everything worked fine prior to update to ios7. updated to ios7 and realized that when i would text no sound would come out (tick sound). So then i checked my volume button and noticed it would not show the little volume bars, and no sound when i played music like pandora or videos from youtube. So i tested my ringtones, ringtones would work so i knew the speakers were working. so i noticed two things, like i said when pushing the volume button no little bars would be shown(the little bars showing the level of the current volume). and i also noticed in apps like pandora the volume bar at the bottom of pandora was not being shown. so this confirms the phone is glitched into thinking its plugged into a music dock.. So this must have happened after the update,something causes this glitch which a lot of ppl are experiencing ...Ok so as for the solution, i tried everything posted on this site and only one worked... the ones that Dont work are the calendar comment(open and close calendar) that didn't do ****.I restored the phone again no luck. i tried to look for the airplay thing ppl said they downloaded, there is no download for it and it didn't even show itself on the phone. i played with the settings/sound/vibrate button , restarting phone and still no luck...There was one comment i read about restarting the phone like 4-5times..So Finally thats what i did but with a hard restart thrown in... 1st. restart the phone, and checked it nothing changed,step 2. restarted again but hard restart, which means holding the home key and power button for like 10 secs. then i rechecked again, nothing changed.step 3 restart normally (holding power button and slide to power off) turn on..and dont touch it for like 10-15 min, let it start and take its time, i waited 10-15 ...then check it your sound should have returned, if not re-try it until it does. this is the only thing that worked, all the other things did not do anything not even the restore...the way i see it is your forcing the phone to forget its in its dock mode by doing hard restarts and regular restarts, eventually the phone starts up normal., So good luck and hope this works for you as it did. for me.

Sep 29, 2013 7:21 PM in response to csschwe

Ok people so i had the same problem. IPhone 4s,everything worked fine prior to update to ios7. updated to ios7 and realized that when i would text no sound would come out (tick sound). So then i checked my volume button and noticed it would not show the little volume bars, and no sound when i played music like pandora or videos from youtube. So i tested my ringtones, ringtones would work so i knew the speakers were working. so i noticed two things, like i said when pushing the volume button no little bars would be shown(the little bars showing the level of the current volume). and i also noticed in apps like pandora the volume bar at the bottom of pandora was not being shown. so this confirms the phone is glitched into thinking its plugged into a music dock.. So this must have happened after the update,something causes this glitch which a lot of ppl are experiencing ...Ok so as for the solution, i tried everything posted on this site and only one worked... the ones that Dont work are the calendar comment(open and close calendar) that didn't do ****.I restored the phone again no luck. i tried to look for the airplay thing ppl said they downloaded, there is no download for it and it didn't even show itself on the phone. i played with the settings/sound/vibrate button , restarting phone and still no luck...There was one comment i read about restarting the phone like 4-5times..So Finally thats what i did but with a hard restart thrown in... 1st. restart the phone, and checked it nothing changed,step 2. restarted again but hard restart, which means holding the home key and power button for like 10 secs. then i rechecked again, nothing changed.step 3 restart normally (holding power button and slide to power off) turn on..and dont touch it for like 10-15 min, let it start and take its time, i waited 10-15 ...then check it your sound should have returned, if not re-try it until it does. this is the only thing that worked, all the other things did not do anything not even the restore...the way i see it is your forcing the phone to forget its in its dock mode by doing hard restarts and regular restarts, eventually the phone starts up normal., So good luck and hope this works for you as it did. for me.

Sep 29, 2013 9:34 PM in response to R7silver

Holy Cow! I tried everything and was sweating because my iPad 2 is no longer under warranty and didn't want to have to fork out a bunch of dough to get my iPad fixed. I also tried all the things you mentioned. At last resort I followed your advice, hard reset, power down, wait, power up. Finally, the volume rocker actually resulted in activity on the screen. The volume bar also showed up in the control dock where as previously it was MIA. Lastly clicking on the rocker while in Settings>Sounds resulted in the volume slider moving up and down as normal.


I hope the sound and volume functionality is back permanently...will check back in if it isn't....for everybody who's reading this...I refuse to believe this is a hardware issue! Stupid iOS7. I'm guessing that when it updated to iOS7, it caused my iPad to think that it's docked somehow to speakers. You might be able to correct by turning the iPad off, and/or hard reseting it.

Ios 7 4s sound issues no sound via music player

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