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iOS 7 problem with Siri and the microphone

I have an iPhone 5, AT&T, 64GB, updated to iOS 7.

Siri works with Raise to speak, and with headphones with microphones, but NOT if I just press the Home button like it's supposed to do.

I've also noticed that the Speaker function in calls doesn't not work either. I can hear the caller but the caller cannot hear me. I've restored 3 times to factory settings and setup as new iPhone and no change. Anybody with the same problem? Any ideas besides going to the Genius Bar? Thank you.

iPhone 5, iOS 7, AT&T

Posted on Sep 18, 2013 6:53 PM

Reply
100 replies

Jan 14, 2014 7:36 PM in response to ReinyRx

In the end I had to replace my phone -- though it took them two visits and multiple reinstalls of my software to "determine" that the problem was as described infinitely above, and that the problem was a dead or dying internal mic. I pointed out that it must have been that way while under warranty, the problem only evident once I upgraded the software which revealed it, as I am far from being the only one, and that I shouldn't have to pay for a replacement, but of course that went nowhere. So in the end I pay almost six hundred dollars, full price, for two years of an iPhone. I try not to be so cynical as to accuse them of making us pay millions in profit to replace a bad batch of phones they knew would die in those areas as soon as they were upgraded. The problem is so specific that it is obvious they must realize it is real, but their lack of response to the problem is deafening.


Fortunately I buy my equipment with my Amex Gold card that doubles the warranty length, so they will likely pay me back the $292.00 it took to get a replacement that does finally work under iOS7. But it is likely the last Apple product I will buy. They have gone to a totally consumer market, make all their money licesning songs and media an selling devices to play themon, so they don't support art and video professionals who made them so popular anymore. My next computer will be a PC, chearper and faster than the new Mac Pro, and as I am now on the Creative Cloud, I believe I can just download the PC versions of all the software I work with. It's been a good thirty year run, longer than anything but some old friendships, but they really just don't care, even less than they have for the last thirty years. I always loved their product, but hated their business model and customer support, and this has been the last straw. When everything dies, I am moving on when it comes to replacements. I am an Apple user, but think I am no longer an Apple customer.


Sad.

Jan 18, 2014 7:31 PM in response to ReinyRx

I bought my mom an old iPhone 4. I updated it to iOS 7.0.4.


Now, the microphone does not work. It worked perfectly before updating to iOS 7. The OS hadn't been updated in a while.


I double checked the privacy settings, made sure the mic was turned on, etc. Still, no luck. I did a hard reset. Did not fix anything. My wife and I own five iOS devices, so we are quite familiar with iOS devices.


If you try anything that uses the mic, the phone will not hear anything. If you try to skype someone, the other person hears a loud squealing on his/her end.


It looks like iOS7 broke my mom's mic.


People, let's keep this thread going. Someone at Apple needs to give a response to this other than "software doesn't break hardware". It's obviously a software glitch that is affecting how the mic works on various iOS devices, even those that don't support Siri.


Another, smaller thread about the mic not working is here: https://discussions.apple.com/thread/5480126?start=0&tstart=0

Jan 18, 2014 10:36 PM in response to skillet_rawks01

I did some testing. The iphone microphone that you use for phone calls still works, but after the iOS7 update, the sensitivity is turned down waaaay low. Before, my mic worked fine, now, I can't get it to do anything unless I thump the microphone housing real hard with my finger, then it picks up the noise.


So, I know the hardware is still working. Apparent software problem.

Jan 29, 2014 7:15 AM in response to Handsfull

Siri is not working on my iPhone 5 since the iOS 7 upgrade in November. When I press the button, the prompt appears but you can't hear anything, so if you're driving and there are multiple people with the same name, you need to take your attention off the road to see what you are being prompted to answer.


This is so frustrating and I can't believe Apple has let this go on for 3 months now without a fix....so much for the hands free option! I guess it's going to take someone having a serious accident while driving for Apple to address this issue.

Jan 29, 2014 7:44 AM in response to rbaby2231

Rbaby, it sounds like you might have a slightly different problem. Try this: activate siri in your car how you usually do (hopefully while parked). While siri is up, turn up the volume. Ios has separate volume memory settings for siri for each device you connect her to. This caught me up to, my music would be super loud but siri would be super quiet.

Jan 29, 2014 8:34 AM in response to whootang12

I'm sorry, I didn't realize that this thread was in relation to use with a microphone. I'm using my iPhone 5 in my hand, not with a microphone. I can't hear Siri at all. When I press the home button, the prompt comes up but I can't hear anything. As I stated in my previous comment, if I'm driving and there are numerous people with the same name, I'm asked which one and I need to take my eyes off the road to answer questions. This is potentially very dangerous.


I noticed this behavior since I upgraded in November.

Feb 17, 2014 12:49 PM in response to Handsfull

You have my same exact problem, along with countless others above:


-----------------------

Dictation in text message = Does not work


Speaking with Siri via activated with Home button = Does not work


Speaking with Siri with "Raise to Speak' = WORKS


Voice Memos = WORKS


Speaker phone on call = WORKS


Voice control instead of Siri = WORKS

-----------------------


I just spent 2 hours troubleshooting this with Apple, reinstalled everything from scratch, to no avail. They finally gave up and told me it was a hardware issue and asked for me to buy another phone. This is clearly a SOFTWARE issue. You honestly cannot tell me that the voice control speaker uses different circuitry than the Siri one. On top of that, all of this happened after a SOFTWARE upgrade. Apple, please fix this software bug.

Mar 9, 2014 3:24 PM in response to ReinyRx

I've been having this issue for months. I finally ran across this thread.


Raise to speak works

mic on heaphones works

voice memo works.

speakerphone on calls works


Siri via home button does not work.

Pressing mic button in texts does not work.


My phone is not in warranty, but it is clearly not a hardware issue. I can never get Siri to work by pressing the home button. I have, however, found that if I am sending a text and press the microphone button, Siri does not pick up what I am saying for roughly 4 seconds. At that point it registers what I am saying. I can literally say "one mississippi, two mississippi, three mississippi,...." and around 5 mississippi it picks it up. I would love for others who are having the issue, to try pressing the mic button in a text message and talk for about 10 seconds before pressing done to see if it also picks up what you are saying after a few seconds.

iOS 7 problem with Siri and the microphone

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